No Phone, Lost Phone, or No Internet

Your plan

8 steps, in the order that works. Select any step for the full instructions.

1. Do this first. Choose safe access before changing accounts. More info.Do firstChoose safe access before changing accountsMore info
2. Step1Step 1 of 8. Get temporary computer or internet access. More info.Get temporary computer or internet accessMore info
3. Step2Step 2 of 8. Update contacts and plan for mail. More info.Update contacts and plan for mailMore info
4. Step3Step 3 of 8. Apply for Lifeline with available proof. More info.Apply for Lifeline with available proofMore info
5. Step4Step 4 of 8. Choose a company for your location. More info.Choose a company for your locationMore info
6. Step5Step 5 of 8. Compare home internet and hotspot totals. More info.Compare home internet and hotspot totalsMore info
7. Step6Step 6 of 8. Choose computer use, purchase or loan. More info.Choose computer use, purchase or loanMore info
8. Step7Step 7 of 8. Arrange accessible equipment and help. More info.Arrange accessible equipment and helpMore info
9. Step8Step 8 of 8. Keep or restore the Lifeline benefit. More info.Keep or restore the Lifeline benefitMore info

This is the ordered plan for No Phone, Lost Phone, or No Internet. Each step links to its full instructions further down this page.

Each step in full

The same steps as the plan above, with the instructions for each one.

1. Do firstChoose safe access before changing accounts

   Add to Action Deck

   Private plan · nothing is sent

   Do this

   If a device or account is monitored, plan for safer communication before making changes. If a phone is missing, use official recovery tools when safe.

   • If another person monitors the device or account, use a device they have not accessed and consider the technology safety guide before changing passwords, location sharing or connected accounts. Changes may alert them; public computer use does not establish privacy.
   • For a lost or stolen phone, ask the carrier and account providers about suspending access and recovering the number. Use the operating system's official locate/lock tools if available. Understand what remote erase would remove before using it.
   • Do not give a helper passwords or recovery codes. On a shared computer, decline password saving, sign out and take your documents. If you cannot safely change an account yet, keep the safety plan and arrange the urgent contact another way.
   • Keep a private follow-up checklist: which critical accounts were secured, which recovery requests are still pending, and who can safely receive the next response? Record only the status and next check, without passwords, recovery codes or sensitive account details. If changing access could alert someone monitoring you, record the deferred task and revisit it with safe support.

   Move on when: you have chosen a contact method and a safe next action, including choosing to delay an account change

   Ways to get help for this step

   • Technology safety planning
     Open official route →
   • Get support for an unsafe or monitored situation
     View details →

   Limits and what to confirm

   • General survivor guidance does not assess a particular device or establish privacy; account changes can alert another person.
   • Finding or erasing requires appropriate prior settings and account access. Remote erase can remove data; do not presume it is the safe first action.
   • The safety of a particular device, account recovery, preserved data and replacement timing require individual assessment.
   What was checked, and what is still unknown (2)+

   Official sources checked (2)

   • National Network to End Domestic Violence, Safety Net Project·Technology Safety Plan: A Guide for Survivors and Advocates
     Establishes: Use a safer device and plan around monitored technology before removing access or changing accounts. Safer-device password changes and safe contact methods must fit the person's circumstances.
     Practical limit: General survivor guidance does not assess a particular device or establish privacy; account changes can alert another person.
     Checked on 2026-09-30
   • Federal Trade Commission·How To Protect Your Phone From Hackers
     Establishes: Official operating-system tools can locate, lock or erase a lost phone; phone access can expose financial and account information.
     Practical limit: Finding or erasing requires appropriate prior settings and account access. Remote erase can remove data; do not presume it is the safe first action.
     Checked on 2026-09-30

   Still unknown

   • •The safety of a particular device, account recovery, preserved data and replacement timing require individual assessment.
   Back to your plan

2. Step 1Get temporary computer or internet access of 8

   Add to Action Deck

   Private plan · nothing is sent

   Do this

   Ask a specific public-library branch for the task you need now, its access rules and any printing fees. Free WiFi still needs a working device.

   • In Louisville/Jefferson County, LFPL publishes free workstation internet and WiFi, free faxing, and printing at $0.05 black-and-white or $0.50 color per side. Call 502-574-1611 or ask a branch desk about a computer, scanning, current hours and session rules.
   • LFPL's desktop-only Internet Access Card is published for age 18+. The page does not explicitly waive ID or address proof. Say: I need desktop access and lack ordinary ID/address proof. What does this card or a guest session accept, and what costs apply? Ask about the younger-person route if under 18.
   • Kenton County Public Library publishes free WiFi without a password and free faxing; printing is $0.05 black-and-white/$0.25 color. Call 859-962-4000. In Perry County, the Hazard library publishes computers/webcams, free charging/scanning/email, $0.10/$0.25 printing and $1 long-distance fax; local/800-number fax is free. Call 606-436-2475. Its 24/7 parking-lot WiFi policy is separate from indoor hours; price and current access need checking.
   • Elsewhere, use Kentucky's public-library directory and ask the chosen branch: Can I use a computer without my usual ID or card? Is there WiFi, private calling, accessible equipment or scan/fax help? What fees and time limits apply? A directory entry establishes a contact, not every service. If you cannot get there or no device is available, tell the application program and request its paper or assisted route.

   Move on when: an access point and its rules are confirmed, or the application program has been asked for an offline alternative

   Ways to get help for this step

   • LFPL computers, WiFi and document services
     Open official route →
   • Kenton County computer and WiFi services
     Open official route →
   • Perry County library services
     Open official route →
   • Find a Kentucky public-library contact
     Open official route →

   Limits and what to confirm

   • Branch hours/station availability/privacy or accommodations require direct confirmation; classes' current calendar unknown.
   • Internet Access Card waiver of ID or address proof is not stated; cannot infer no-ID acceptance. Rules for people under 18 and session limits are unresolved.
   • Computer/scanning charges, card/ID/session rules and branch hours are unknown; no take-home device claim.
   • Computer or card rules, WiFi price, password, security and current availability are unknown; verify actual hours and sessions. ADA facilities and 72-hour event accommodation contact do not establish adaptations on every workstation.
   • Directory does not establish universal computer/WiFi/card rules or hours; verify actual branch service.
   • Kenton computer/scanning charges are not explicitly established. Branch availability, ID exceptions, computer-session length, accessible workstations and hands-on application help are not established for every library.
   What was checked, and what is still unknown (5)+

   Official sources checked (5)

   • Louisville Free Public Library·Services: Computer Use and Internet Access
     Establishes: Jefferson County library system offers free computer and WiFi access; time limits or a wait may apply; limited instructional help. Basic internet classes and specialist help by appointment at many branches: 502-574-1611. Printing and copying cost $0.05 per black-and-white side or $0.50 per color side; fax is free.
     Practical limit: Branch hours/station availability/privacy or accommodations require direct confirmation; classes' current calendar unknown.
     Checked on 2026-09-30
   • Louisville Free Public Library·How do I: Get a Library Card
     Establishes: Internet Access Card for age 18+; in-person registration and information at 502-574-1611. Regular free library card requires a Jefferson County connection and photo ID, plus address proof if the ID is from outside the county. Separate card fees for certain nonresidents: $35/year.
     Practical limit: Internet Access Card waiver of ID or address proof is not stated; cannot infer no-ID acceptance. Rules for people under 18 and session limits are unresolved.
     Checked on 2026-09-30
   • Kenton County Public Library·Print Copy and Computers
     Establishes: All Kenton County libraries have computers and scanning; free WiFi and fax; ask staff about device charging. Printing is $0.05 black-and-white or $0.25 color; contact 859-962-4000. Computer resets on logout; save needed work safely before logging out.
     Practical limit: Computer/scanning charges, card/ID/session rules and branch hours are unknown; no take-home device claim.
     Checked on 2026-09-30
   • Perry County Public Library, Hazard Kentucky·Services
     Establishes: Perry County Kentucky library has computer and webcam access and no-charge device charging, scanning and email. Printing costs $0.10 black-and-white or $0.25 color; long-distance fax $1, local or 800-number fax free; 606-436-2475. Library hours Monday-Friday 9 a.m.-7 p.m., Saturday 8 a.m.-4 p.m., Sunday closed; separate WiFi policy says 24/7 including parking lot.
     Practical limit: Computer or card rules, WiFi price, password, security and current availability are unknown; verify actual hours and sessions. ADA facilities and 72-hour event accommodation contact do not establish adaptations on every workstation.
     Checked on 2026-09-30
   • Kentucky Department for Libraries and Archives·Kentucky Public Library Directory
     Establishes: Official statewide library location/contact directory.
     Practical limit: Directory does not establish universal computer/WiFi/card rules or hours; verify actual branch service.
     Checked on 2026-09-30

   Still unknown

   • •Kenton computer/scanning charges are not explicitly established. Branch availability, ID exceptions, computer-session length, accessible workstations and hands-on application help are not established for every library.
   Back to your plan

3. Step 2Update contacts and plan for mail of 8

   Add to Action Deck

   Private plan · nothing is sent

   Do this

   Give each urgent contact a safe callback method. Ask Lifeline about a temporary physical location and a separate mailing address if you lack a fixed home.

   • Contact the clinic, benefits office, employer or other urgent destination separately. Say: My usual phone/internet is unavailable. Please use this safe temporary method until this date. What happens if I miss a callback, and how can I check my next deadline? Record the accepted method without recording passwords or codes.
   • For Lifeline, explain that you have no fixed address. USAC allows temporary addresses and a descriptive physical location when there is no standard street address; ask how to record your actual location and a separate mailing address. A PO Box alone does not replace the physical-address field.
   • Before using a shelter, trusted person or General Delivery for mail or equipment, confirm that they accept it, the exact format and pickup requirements. Keep private locations out of public directories. Update each account yourself; a new phone number does not update every agency's records.
   • Ask your Kentucky Medicaid plan: Does my exact product offer a device or connectivity benefit, who qualifies, and is a separate federal Lifeline application required? Use the Medicaid journey to identify the plan and its member-service route; benefit names alone do not establish eligibility.

   Move on when: urgent destinations have accepted a safe contact method and there is a plan to receive required notices

   Ways to get help for this step

   • Lifeline application help
     Call 800-234-9473
   • Identify your Kentucky Medicaid plan
     View details →
   • Ask about identification replacement
     View details →

   Limits and what to confirm

   • Qualification alone does not activate a plan.
   • No universal no-ID waiver; no identity documents handled by No One Left Outside.
   • General survivor guidance does not assess a particular device or establish privacy; account changes can alert another person.
   • Acceptance of a particular mailing contact, delivery location or confidential-address arrangement must be confirmed; no shared update across agencies is assumed.
   What was checked, and what is still unknown (3)+

   Official sources checked (3)

   • Universal Service Administrative Company·How to Apply
     Establishes: Online application linked to getinternet.gov; company-assisted application or English/Spanish paper form. Mail to Lifeline Support Center, PO Box 1000, Horseheads, NY 14845; 800-234-9473 can mail application. After applying, contact participating company to enroll.
     Practical limit: Qualification alone does not activate a plan.
     Checked on 2026-09-30
   • Universal Service Administrative Company·Supporting Documents
     Establishes: USAC requests documents when more proof is needed; proof depends on date of birth, SSN, address, income or program. For birth date, listed options include birth certificate and unexpired government IDs; SSN may use card, SSA1099, W2 or tax return. Household worksheet may be needed when another adult at the address receives Lifeline.
     Practical limit: No universal no-ID waiver; no identity documents handled by No One Left Outside.
     Checked on 2026-09-30
   • National Network to End Domestic Violence, Safety Net Project·Technology Safety Plan: A Guide for Survivors and Advocates
     Establishes: Use a safer device and plan around monitored technology before removing access or changing accounts. Safer-device password changes and safe contact methods must fit the person's circumstances.
     Practical limit: General survivor guidance does not assess a particular device or establish privacy; account changes can alert another person.
     Checked on 2026-09-30

   Still unknown

   • •Acceptance of a particular mailing contact, delivery location or confidential-address arrangement must be confirmed; no shared update across agencies is assumed.
   Back to your plan

4. Step 3Apply for Lifeline with available proof of 8

   Add to Action Deck

   Private plan · nothing is sent

   Do this

   Lifeline remains active. It discounts one eligible household's service; ACP ended June 1, 2024 and has no current enrollment route.

   • Check income at or below 135% of the 2026 federal poverty guidelines, or Medicaid, SNAP, SSI, federal public housing assistance, Veterans Pension/Survivors Benefit or another applicable published route. A qualifying child or dependent can establish household eligibility. A household means people sharing income and expenses; people at one shelter/address may be separate households. Ask whether the household worksheet is needed.
   • Lifeline provides up to $9.25/month toward qualifying internet or bundled service, or up to $5.25 toward voice-only service. One household gets one discount, not separate discounts for phone and home internet. Device, activation, tax and remaining service costs depend on the company; a free smartphone is not a federal entitlement.
   • Apply through the official National Verifier link, a participating company, or mail to Lifeline Support Center, PO Box 1000, Horseheads, NY 14845. Call 800-234-9473 to request a mailed application or help; USAC publishes support seven days a week, 9 a.m.-9 p.m. Eastern. English/Spanish forms and instructions in additional languages are available. Do not mail original identity documents.
   • If a specific check fails, use USAC's proof list for that check. A birth certificate may establish date of birth, while W-2, tax or SSA-1099 records can address certain Social Security-number checks. Those are not universal substitutes for every ID request. Ask: Which field could not be verified, exactly what alternative do you accept, and how do I return it without internet? If none is available, keep temporary access and start document replacement.
   • Keep the confirmation or notice and the deadline it gives. After eligibility approval, you still need to enroll with a participating company. If rejected or no response, ask USAC what is missing and the next review/status route. Avoid websites claiming to enroll you in ACP; the FCC warns that the closed program is still advertised misleadingly.

   Move on when: you have a submitted application/confirmation, or a precise missing-proof request and an offline next action

   Ways to get help for this step

   • Official Lifeline online application
     Open official route →
   • Lifeline mailed form and application help
     Call 800-234-9473
   • Accepted proof for each Lifeline check
     Open official route →

   Limits and what to confirm

   • A request does not establish a free device, approval or address-level service.
   • Do not apply survivor's 200% income rule to ordinary Lifeline eligibility.
   • Qualification alone does not activate a plan.
   • No universal no-ID waiver; no identity documents handled by No One Left Outside.
   • Closed status; no present ACP application benefit.
   • Individual approval, accepted alternative documents and company terms remain unknown. The online application returned 403 in the research tool; the official parent page establishes its link, not its form contents.
   What was checked, and what is still unknown (5)+

   Official sources checked (5)

   • Universal Service Administrative Company·Frequently Asked Questions
     Establishes: Standard discount differs for voice-only ($5.25) and internet/bundle ($9.25). Temporary or descriptive physical address may be used; mail applications and disability assistance are available at 800-234-9473. Support line hours: seven days 9 a.m.-9 p.m. ET; instructions in English and nine other languages.
     Practical limit: A request does not establish a free device, approval or address-level service.
     Checked on 2026-09-30
   • Universal Service Administrative Company·How to Qualify
     Establishes: Qualifying programs include Medicaid, SNAP, SSI, federal public housing assistance, Veterans Pension and Survivors Benefit. Dependent's qualifying program may be used; ordinary income route is at most 135% of 2026 guidelines. Separate six-month survivor route has distinct line-separation/financial-hardship conditions.
     Practical limit: Do not apply survivor's 200% income rule to ordinary Lifeline eligibility.
     Checked on 2026-09-30
   • Universal Service Administrative Company·How to Apply
     Establishes: Online application linked to getinternet.gov; company-assisted application or English/Spanish paper form. Mail to Lifeline Support Center, PO Box 1000, Horseheads, NY 14845; 800-234-9473 can mail application. After applying, contact participating company to enroll.
     Practical limit: Qualification alone does not activate a plan.
     Checked on 2026-09-30
   • Universal Service Administrative Company·Supporting Documents
     Establishes: USAC requests documents when more proof is needed; proof depends on date of birth, SSN, address, income or program. For birth date, listed options include birth certificate and unexpired government IDs; SSN may use card, SSA1099, W2 or tax return. Household worksheet may be needed when another adult at the address receives Lifeline.
     Practical limit: No universal no-ID waiver; no identity documents handled by No One Left Outside.
     Checked on 2026-09-30
   • Federal Communications Commission·Consumer advisory about websites advertising ACP
     Establishes: ACP ended June1,2024; provider sites collecting ACP enrollment information may be misleading. Complaint and identity-theft routes provided by FCC.
     Practical limit: Closed status; no present ACP application benefit.
     Checked on 2026-09-30

   Still unknown

   • •Individual approval, accepted alternative documents and company terms remain unknown. The online application returned 403 in the research tool; the official parent page establishes its link, not its form contents.
   Back to your plan

5. Step 4Choose a company for your location of 8

   Add to Action Deck

   Private plan · nothing is sent

   Do this

   Use USAC's company search as a lead, then confirm signal, home-service address, device terms and the full bill before enrolling.

   • Search your own ZIP in Companies Near Me; the Technology Hub's ten-ZIP Kentucky sample was checked September 4, 2026 and remains a dated lead. USAC says results may include companies that do not serve your address and omit companies that do. A statewide program listing does not establish rural cellular signal or service at each home.
   • Ask at least two possible companies: Do you serve my actual location? What is the monthly bill after Lifeline, first bill, activation, device/SIM/shipping charge and data/hotspot limit? Is the device bought, borrowed, promotional or bring-your-own? What happens if eligibility or a promotion ends? Confirm old-number transfer and device compatibility before canceling existing access.
   • If no company confirms usable service, ask about home service or another network rather than paying for a hotspot that may not work. Keep the library or mail route for the urgent application, record the unserved location privately and ask the destination how to continue without connectivity.

   Move on when: a company has confirmed the actual location and disclosed the plan/device costs, or the service gap has a next contact

   Ways to get help for this step

   • Search USAC companies for your ZIP
     Open official route →
   • Compare the dated Kentucky sample and technology routes
     View details →

   Limits and what to confirm

   • Exact address, signal, device, fees and current plan need company confirmation; September4 ZIP sample is retained historical evidence.
   • A request does not establish a free device, approval or address-level service.
   • Current company enrollment, signal, device stock, number transfer and total costs require a company quote; September 4 sample listings were not freshly rechecked.
   What was checked, and what is still unknown (2)+

   Official sources checked (2)

   • Universal Service Administrative Company·Companies Near Me
     Establishes: Official search by ZIP or city/state; full state list available. Ask company if it offers Lifeline in your area; locator is a lead.
     Practical limit: Exact address, signal, device, fees and current plan need company confirmation; September4 ZIP sample is retained historical evidence.
     Checked on 2026-09-30
   • Universal Service Administrative Company·Frequently Asked Questions
     Establishes: Standard discount differs for voice-only ($5.25) and internet/bundle ($9.25). Temporary or descriptive physical address may be used; mail applications and disability assistance are available at 800-234-9473. Support line hours: seven days 9 a.m.-9 p.m. ET; instructions in English and nine other languages.
     Practical limit: A request does not establish a free device, approval or address-level service.
     Checked on 2026-09-30

   Still unknown

   • •Current company enrollment, signal, device stock, number transfer and total costs require a company quote; September 4 sample listings were not freshly rechecked.
   Back to your plan

6. Step 5Compare home internet and hotspot totals of 8

   Add to Action Deck

   Private plan · nothing is sent

   Do this

   Address-qualified assistance and introductory promotions have different rules. Check installation, WiFi equipment and the later monthly price.

   • Access from AT&T's current page uses address-specific price and speed, with income below 200% of federal poverty guidelines or listed benefits. Use the official address flow; a universal $30 monthly price is not established by that page. Ask 855-220-5211, or Spanish 855-220-5225, about assistance and a complete first/recurring bill. A fully paper application is unverified.
   • Spectrum Internet Assist publishes 50 Mbps at $25/month, or $15 if the additional program discount is approved. Advanced WiFi is $10/month extra. Its disclosure lists $20 activation and $50 professional installation, plus applicable taxes/fees; any waiver needs a quote. Official pages differ on the SSI age rule, so confirm the exact household criterion. The separate Internet 100 promotion advertises $30 for one year with $50 retail thereafter; it is not the permanent assistance rate.
   • Human-I-T's pages disagree about hotspot purchase cost: $80.98 on eligibility versus $87.98 including a $72.99 device and $14.99 first month on its internet page. Service is $14.99/month; older 4G rental adds $10/month. Call 888-391-7249 for the exact model, buy/rent terms, taxes/shipping, monthly bill and coverage. Keep the conflict visible until a written quote resolves it.
   • Say: I have this qualifying program/income and this service location. What documentation do you require, what is my first bill and ongoing bill, and how do I apply without internet? If the location is unserved, no fixed service location exists, or the cost is unaffordable, keep Lifeline mobile, public access and paper routes open. Do not enter private addresses into No One Left Outside notes.

   Move on when: a usable service has a full quote and application path, or the unresolved coverage/cost gap has a temporary route

   Ways to get help for this step

   • Access from AT&T address and eligibility flow
     Open official route →
   • Spectrum assistance application link
     Open official route →
   • Spectrum new-service application help — 7 a.m.-2 a.m. Eastern
     Call 855-860-9068
   • Human-I-T application and quote help
     Call 888-391-7249

   Limits and what to confirm

   • Current main page does not substantiate a universal $30 rate; tax, equipment, installation total and complete offline application must be requested. New York rules are separate; no Kentucky address was submitted.
   • Spectrum.net application and nationwide eligibility details returned tool errors; age criteria wording differs across official pages. Availability, account or arrears rules and the approved discount require Spectrum confirmation.
   • Ask which charges or waivers apply at the exact address; a promotion differs from retail; no address was checked.
   • Compare the senior FAQ's age 65+ wording and confirm the age rule; California subsidy rules do not apply in Kentucky.
   • These general service-assistance contacts do not establish a complete paper Internet Assist application route. Published page also lists other support numbers.
   • Hotspot price contradicts the low-cost internet page; exact total and ownership of the bundle are unresolved. Device price, inventory and accessibility are unknown.
   • Conflicts with eligibility page's $80.98 device amount; exact checkout total and coverage are unknown. Nationwide description does not establish rural signal or address-level service.
   • No home address was submitted; actual coverage, approved rates, exceptions, taxes and account restrictions are unknown. Spectrum's linked application returned 403; its inaccessible contents were not inferred.
   What was checked, and what is still unknown (7)+

   Official sources checked (7)

   • AT&T·Access from AT&T: Affordable Internet for Low Income Homes
     Establishes: Eligible through household income below 200% of the poverty guideline or qualifying programs such as SNAP and Medicaid. Enter a physical service address to see exact internet type, price and application links; service is limited to available areas. Existing customers approved via SheerID then call 855-220-5211; Spanish help is 855-220-5225.
     Practical limit: Current main page does not substantiate a universal $30 rate; tax, equipment, installation total and complete offline application must be requested. New York rules are separate; no Kentucky address was submitted.
     Checked on 2026-09-30
   • Spectrum·Spectrum Internet Assist
     Establishes: 50 Mbps Internet Assist is $25/month; the additional $15 rate lists NSLP, CEP and SSI. Advanced WiFi costs $10/month; the senior FAQ specifically says SSI recipients age 65+. Application is linked from the official page.
     Practical limit: Spectrum.net application and nationwide eligibility details returned tool errors; age criteria wording differs across official pages. Availability, account or arrears rules and the approved discount require Spectrum confirmation.
     Checked on 2026-09-30
   • Spectrum·Residential Broadband Internet Services and Pricing
     Establishes: Internet Assist retail is $25, discounted $15, with 50 x 10 Mbps. Internet 100 retail is $50. Advanced WiFi is $10; activation is $20; professional installation is $50. Provider modem is a no-charge lease with return charges. Prices exclude local government taxes and fees; multi-dwelling properties include bundled WiFi for $10 and no installation or activation charge.
     Practical limit: Ask which charges or waivers apply at the exact address; a promotion differs from retail; no address was checked.
     Checked on 2026-09-30
   • Spectrum·What To Know About Spectrum Internet Assist and How To Qualify
     Establishes: Program page describes NSLP, CEP or any SSI, a modem included, and no contracts or data caps. Application documents are reviewed; additional help is available through Spectrum customer service.
     Practical limit: Compare the senior FAQ's age 65+ wording and confirm the age rule; California subsidy rules do not apply in Kentucky.
     Checked on 2026-09-30
   • Spectrum·Contact Spectrum Customer Service
     Establishes: New-service assistance: 855-860-9068, Monday-Sunday 7 a.m.-2 a.m. Eastern. Account/billing support: 833-949-0036, 24/7.
     Practical limit: These general service-assistance contacts do not establish a complete paper Internet Assist application route. Published page also lists other support numbers.
     Checked on 2026-09-30
   • Human-I-T·Affordable Laptop and Cheap Internet Eligibility Requirements
     Establishes: Discount through named government programs or income at or below 200% of 2026 federal poverty guidelines; current benefit documents from within six months, no pay stubs. Devices generally are purchased at a discount; an account and document review are required for internet. One-on-one application help: 888-391-7249.
     Practical limit: Hotspot price contradicts the low-cost internet page; exact total and ownership of the bundle are unresolved. Device price, inventory and accessibility are unknown.
     Checked on 2026-09-30
   • Human-I-T·Affordable 5G Internet for Low-Income Households
     Establishes: Valid photo ID and income or program evidence; form or help at 888-391-7249. 5G purchase example is $87.98 including a $72.99 device and $14.99 first month; subsequent service is $14.99/month. Older 4G rental is $10/month plus $14.99 service; no long-term contract or cancellation fee is described.
     Practical limit: Conflicts with eligibility page's $80.98 device amount; exact checkout total and coverage are unknown. Nationwide description does not establish rural signal or address-level service.
     Checked on 2026-09-30

   Where authoritative sources disagree

   Human-I-T hotspot purchase price

   • Human-I-T eligibility page: $80.98 hotspot purchase; $14.99 monthly service or a $24.99 bundle.
   • Human-I-T low-cost internet page: $87.98 initially including $72.99 device and $14.99 first month; older 4G rental adds $10/month.

   Practical consequence: The first bill and device ownership cannot be determined from one advertised figure.

   Safer action: Request the exact model, purchased versus rented equipment, complete invoice and ongoing bill before paying.

   Spectrum SSI age requirement

   • Spectrum Internet Assist FAQ: The senior FAQ describes SSI eligibility at age 65+.
   • Spectrum official explainer: The explainer lists SSI without that age qualifier.

   Practical consequence: A younger SSI recipient cannot infer eligibility from conflicting pages.

   Safer action: Ask which age and product rule applies to the application, and request the criterion if denied.

   Still unknown

   • •No home address was submitted; actual coverage, approved rates, exceptions, taxes and account restrictions are unknown. Spectrum's linked application returned 403; its inaccessible contents were not inferred.
   Back to your plan

7. Step 6Choose computer use, purchase or loan of 8

   Add to Action Deck

   Private plan · nothing is sent

   Do this

   A refurbished purchase, donated-device request and public computer session meet different needs. Check documents and delivered price, then get help with the task.

   • PCs for People requires a qualifying income/program route and photo ID. Income below 200% of federal poverty guidelines or 60% of area median income may qualify; accepted photo-ID types include student, veteran or work ID meeting its rules. Refurbished computers are purchases. Current price and tax depend on the item; standard contiguous-US shipping includes Kentucky, with possible extra PO Box cost. Call 651-354-2552 for document/order help; a no-ID waiver or Kentucky pickup is unverified.
   • Human-I-T sells discounted devices to approved households with benefit/income records from the last six months; paystubs are not accepted. Its internet page separately requires valid photo ID; confirm which ID, if any, the device order needs rather than assuming the same rule. Call 888-391-7249 about documents, invoice and assisted ordering. Check task compatibility, charger, webcam, warranty, returns and safe delivery; stock, price and fully offline ordering remain unknown.
   • Computers with Causes accepts donated-computer applications, but selection, inventory and delivery are not promised. Its phone lines are for donations and it asks applicants not to call. The linked individual form could not be read in this review; no offline application was established. Keep another route moving rather than waiting for an urgent deadline.
   • Human-I-T also has a separate individual hardship request for people facing financial hardship, homelessness or disaster. It describes free or heavily subsidized devices and low-cost connectivity, with selection based on need and stock; it does not promise free internet or a device. Use the exact request page and ask about ID, any charge, safe contact and delivery. English/Spanish technical support is described, but a full offline request route is unknown.
   • For basic skills, DigitalLearn offers free English/Spanish lessons but requires device/internet access. LFPL has limited instruction. Kenton offers up to one hour of technology help, with cost not stated on the reviewed page. Lexington's Book a Librarian offers a free 30-45 minute session for job applications and library skills; general device troubleshooting is excluded except for library resources. Call 859-231-5500 to ask for an appointment and accessible format.

   Move on when: the chosen device/use route matches the task, with an accepted proof list and full costs or a confirmed public-access fallback

   Ways to get help for this step

   • PCs for People eligibility and accepted ID
     Open official route →
   • Human-I-T device application help
     Call 888-391-7249
   • Human-I-T separate individual hardship request
     Open official route →
   • Computers with Causes individual application route
     Open official route →
   • Lexington Book a Librarian request
     Open official route →
   • Free English/Spanish DigitalLearn lessons
     Open official route →

   Limits and what to confirm

   • Current stock, unit price, tax, staff approval and no-ID alternative are unknown; a 2024 support subpage has an outdated dollar table.
   • Confirm checkout tax/total and delivery acceptance; current hardware stock not checked.
   • Hotspot price contradicts the low-cost internet page; exact total and ownership of the bundle are unresolved. Device price, inventory and accessibility are unknown.
   • A request does not establish an award, delivery, free internet service or universal eligibility. Exact form fields, Kentucky fulfillment, ID rules, total charges and a fully offline application are unknown.
   • Page has inconsistent 'many weeks' and 30-day contact wording; a request does not establish a response, award or benefits treatment. Linked Google Drive form did not yield readable application contents. No verified offline application route.
   • Requires device and internet access; dynamic DigitalLearn root did not yield readable lessons; no device or internet award.
   • Branch hours/station availability/privacy or accommodations require direct confirmation; classes' current calendar unknown.
   • Cost not stated on reviewed page; schedule, branch, translation and accessibility must be confirmed; published 48-hour response estimate is not a promise.
   • Exact request form describes free sessions; expertise, schedule and branch availability are unknown; not general device repair.
   • An appointment request does not establish assistance; service depends on library expertise and availability.
   • Device stock, delivered item cost, accepted ID exceptions and safe delivery are unknown. Appointments are subject to expertise and availability; no universal free repair or device award is promised.
   What was checked, and what is still unknown (10)+

   Official sources checked (10)

   • PCs for People·Eligibility
     Establishes: Program participation or income less than 200% of federal poverty guidelines or 60% of area median income. Photo ID alternatives include current driver's or state ID, passport, formal veteran or student ID, and work ID; full name, photo and expiration are required. Program documents must be from within 12 months or show current benefits; no citizenship proof is required.
     Practical limit: Current stock, unit price, tax, staff approval and no-ID alternative are unknown; a 2024 support subpage has an outdated dollar table.
     Checked on 2026-09-30
   • PCs for People·PCsrefurbished.com Terms and Conditions
     Establishes: Computer is purchased; title/risk transfers at shipment/transfer. ContiguousUS shipping included; POBox additional fee may apply; shipping/delivery estimates do not establish an arrival date.
     Practical limit: Confirm checkout tax/total and delivery acceptance; current hardware stock not checked.
     Checked on 2026-09-30
   • Human-I-T·Affordable Laptop and Cheap Internet Eligibility Requirements
     Establishes: Discount through named government programs or income at or below 200% of 2026 federal poverty guidelines; current benefit documents from within six months, no pay stubs. Devices generally are purchased at a discount; an account and document review are required for internet. One-on-one application help: 888-391-7249.
     Practical limit: Hotspot price contradicts the low-cost internet page; exact total and ownership of the bundle are unresolved. Device price, inventory and accessibility are unknown.
     Checked on 2026-09-30
   • Human-I-T·Free Laptop Free Internet Request
     Establishes: Separate individual request route for financial hardship, homelessness or disaster-related digital access needs; free or heavily subsidized devices, low-cost connectivity, English/Spanish technical support and training described. Selection depends on need and available devices; selected applicants are contacted to arrange delivery.
     Practical limit: A request does not establish an award, delivery, free internet service or universal eligibility. Exact form fields, Kentucky fulfillment, ID rules, total charges and a fully offline application are unknown.
     Checked on 2026-09-30
   • Computers with Causes·Apply for a Computer
     Establishes: Donated refurbished computer application through linked individual form; selection and inventory dependent. Provider asks applicants not to call; applications are valid for 30 days, then reapplication is possible.
     Practical limit: Page has inconsistent 'many weeks' and 30-day contact wording; a request does not establish a response, award or benefits treatment. Linked Google Drive form did not yield readable application contents. No verified offline application route.
     Checked on 2026-09-30
   • Public Library Association / American Library Association·Digital Literacy
     Establishes: DigitalLearn self-directed basic email, web, app and cybersecurity lessons are free in English and Spanish. Library trainer handouts are available.
     Practical limit: Requires device and internet access; dynamic DigitalLearn root did not yield readable lessons; no device or internet award.
     Checked on 2026-09-30
   • Louisville Free Public Library·Services: Computer Use and Internet Access
     Establishes: Jefferson County library system offers free computer and WiFi access; time limits or a wait may apply; limited instructional help. Basic internet classes and specialist help by appointment at many branches: 502-574-1611. Printing and copying cost $0.05 per black-and-white side or $0.50 per color side; fax is free.
     Practical limit: Branch hours/station availability/privacy or accommodations require direct confirmation; classes' current calendar unknown.
     Checked on 2026-09-30
   • Kenton County Public Library·One on One Technology Help
     Establishes: Appointment request for tablet, ereader and Microsoft Office help; up to one hour per session. Not a formal repair shop; library warns against confidential information in the web form; phone 859-962-4000.
     Practical limit: Cost not stated on reviewed page; schedule, branch, translation and accessibility must be confirmed; published 48-hour response estimate is not a promise.
     Checked on 2026-09-30
   • Lexington Public Library·Book a Librarian
     Establishes: One-on-one help includes library skills, job search, resume and job applications; call 859-231-5500 or use official form. Appointments Monday-Friday usually 30-45 minutes; referrals if request is declined.
     Practical limit: Exact request form describes free sessions; expertise, schedule and branch availability are unknown; not general device repair.
     Checked on 2026-09-30
   • Lexington Public Library·Book a Librarian Appointment Request
     Establishes: Free 30-45 minute librarian session, one topic per request. Phone or email follow-up; one to two business days and seven-day appointment language are estimates requiring confirmation.
     Practical limit: An appointment request does not establish assistance; service depends on library expertise and availability.
     Checked on 2026-09-30

   Still unknown

   • •Device stock, delivered item cost, accepted ID exceptions and safe delivery are unknown. Appointments are subject to expertise and availability; no universal free repair or device award is promised.
   Back to your plan

8. Step 7Arrange accessible equipment and help of 8

   Add to Action Deck

   Private plan · nothing is sent

   Do this

   Kentucky KATS loans and reuse differ from TAP communication equipment. Confirm fit, costs, return terms and separate phone service.

   • KATS serves Kentuckians with disabilities of all ages/incomes and their supporters. Loans are short term and charge a nominal maintenance fee for each item; amounts vary by center and late fees may apply. Borrowed equipment must be returned. Call 800-327-5287 to ask for a demonstration or loan, the term/fees, training and accessible pickup or shipping.
   • Project CARAT reuse describes a new owner at no cost on the parent page, while its request form says low or no cost. Confirm the exact item charge and ownership. Inventory changes; a prescription may be requested. The online form requires phone and email. If either is missing, ask the coordinating/regional center how to make an assisted request and receive follow-up safely; acceptance is not yet established.
   • TAP is specialized communication equipment for eligible hearing, speech or deafblind disability, not a general free phone offer. Published rules include one year of Kentucky residency, age 5+ generally or 13+ for wireless, guardian signature under 18, matching ID/address and phone/internet evidence. Professional certification is at the applicant's expense. Request the current packet before paying for certification because the eligibility and application pages list different certifiers.
   • TAP equipment is described as no-cost, but a wireless device does not include a SIM, phone number or cellular service; you pay the monthly plan. Request a mailed packet at 800-372-2907, voice 502-573-2604 or videophone 502-416-0607. Mail to 632 Versailles Road, Frankfort KY 40601, or fax 502-573-3594. Ask about ownership/return terms, current inventory and training. If you lack ID or current service, ask about accepted alternatives; an exception is unknown.

   Move on when: a suitable equipment/help route has confirmed eligibility, costs, communication method and logistics, or has given the next specific referral

   Ways to get help for this step

   • KATS coordinating center: demo, loan or assisted reuse request
     Call 800-327-5287
   • KATS regional contacts
     Open official route →
   • CARAT equipment request
     Open official route →
   • TAP current packet and mail/fax instructions
     Open official route →
   • TAP videophone contact
     Call 502-416-0607

   Limits and what to confirm

   • Equipment is borrowed, not donated; exact fee, term, item and availability are unknown.
   • Office location is not a county-service boundary; call before travel and arrange accessible logistics.
   • Exact request form says low or no cost, conflicting with parent page's no cost. Confirm actual equipment cost. Response estimates differ between parent and request pages; inventory, fit, dispatch and receipt are unconfirmed.
   • 3-5 business day response is a published estimate and differs from parent page; exact charges and inventory must be checked.
   • Page last updated in 2015; newer 2023 application page has broader certifier list; request current packet and accepted certifier. No-ID or no-service exception unverified.
   • 2023 application and 2015 eligibility certifier lists differ; verify before paying for certification. Equipment fit and selection require current packet.
   • No promise of free mobile service, a particular device or no-cost professional certification.
   • Page updated in 2023; old $12.75 combined Lifeline figure is not used as a current universal federal benefit; equipment ownership terms are unclear.
   • Exact equipment, loan fee, shipping, TAP ownership, certifier acceptance and no-ID/no-service exceptions are unknown. Office cities are contact locations, not inferred county service limits.
   What was checked, and what is still unknown (8)+

   Official sources checked (8)

   • KATS Network·Lending Library
     Establishes: Short-term device trials and replacement loans for Kentuckians with disabilities of all ages and incomes, and supporting family or professionals. Fees vary by center, late fees are possible, and requests are first-come, first-served. Apply through Kentucky Assistive Technology Locator or a regional center.
     Practical limit: Equipment is borrowed, not donated; exact fee, term, item and availability are unknown.
     Checked on 2026-09-30
   • KATS Network·Locations
     Establishes: Regional centers: Hazard 606-439-3557; Louisville 502-589-6620; Fort Mitchell 859-331-0880; Lexington 859-218-7979; Owensboro 270-683-4517. Coordinating center: 800-327-5287.
     Practical limit: Office location is not a county-service boundary; call before travel and arrange accessible logistics.
     Checked on 2026-09-30
   • KATS Network·AT Reuse / CARAT
     Establishes: Parent page describes no-cost ownership of reused assistive technology or durable medical equipment for Kentuckians in need. Inventory changes; request form or nearest CARAT contact; prescription may be requested.
     Practical limit: Exact request form says low or no cost, conflicting with parent page's no cost. Confirm actual equipment cost. Response estimates differ between parent and request pages; inventory, fit, dispatch and receipt are unconfirmed.
     Checked on 2026-09-30
   • KATS Network·Request items
     Establishes: Current CARAT request page says reused equipment at low or no cost, conflicting with parent page. Form requires email, phone and county; users lacking a contact route should ask coordinating or regional center for help.
     Practical limit: 3-5 business day response is a published estimate and differs from parent page; exact charges and inventory must be checked.
     Checked on 2026-09-30
   • Kentucky Commission on the Deaf and Hard of Hearing·TAP Eligibility
     Establishes: Communication-related hearing, speech or deafblind disability; professional verification at applicant's expense. Age 5+ generally and age 13+ for wireless; parent or guardian signs under 18; residency, ID and phone or internet verification. First-come service, waitlists and fiscal constraints are possible.
     Practical limit: Page last updated in 2015; newer 2023 application page has broader certifier list; request current packet and accepted certifier. No-ID or no-service exception unverified.
     Checked on 2026-09-30
   • Kentucky Commission on the Deaf and Hard of Hearing·How Do I Apply
     Establishes: Request a mailed packet or download application and wireless agreement; professional certification, phone bill, address and residency proof. Mail to 632 Versailles Road, Frankfort, KY 40601; fax 502-573-3594; videophone 502-416-0607. Wireless applicants require valid Kentucky driver's, state or federal ID.
     Practical limit: 2023 application and 2015 eligibility certifier lists differ; verify before paying for certification. Equipment fit and selection require current packet.
     Checked on 2026-09-30
   • Kentucky Commission on the Deaf and Hard of Hearing·Contact Us: Telecommunications Access Program
     Establishes: Equipment at no cost to eligible one-year Kentucky residents; request packet at 502-573-2604 voice or 502-416-0607 videophone. Public application channel and department contact are supported.
     Practical limit: No promise of free mobile service, a particular device or no-cost professional certification.
     Checked on 2026-09-30
   • Kentucky Commission on the Deaf and Hard of Hearing·Equipment FAQ
     Establishes: TAP iPhone does not include SIM, service plan or phone number; consumer pays cellular service. Training upon request is described; warranty and replacement rules vary by device.
     Practical limit: Page updated in 2023; old $12.75 combined Lifeline figure is not used as a current universal federal benefit; equipment ownership terms are unclear.
     Checked on 2026-09-30

   Where authoritative sources disagree

   CARAT reused-equipment cost

   • KATS AT Reuse page: Equipment acquired by a new owner at no cost.
   • KATS request-items page: Equipment returned to the community at low or no cost.

   Practical consequence: A reuse request does not establish a zero-dollar item or delivery bill.

   Safer action: Ask the center for the exact equipment, ownership and total charge before accepting it.

   Still unknown

   • •Exact equipment, loan fee, shipping, TAP ownership, certifier acceptance and no-ID/no-service exceptions are unknown. Office cities are contact locations, not inferred county service limits.
   Back to your plan

9. Step 8Keep or restore the Lifeline benefit of 8

   Add to Action Deck

   Private plan · nothing is sent

   Do this

   Use no-out-of-pocket service every 30 days, keep contact details current and respond if USAC asks you to recertify.

   • Lifeline eligibility is reviewed annually. If asked to recertify, follow the notice and complete it within 60 days. If you pay nothing out of pocket for service, use it at least once every 30 days under the published rule; ask your company what usage counts. Keep the physical and mailing address accurate so notices can reach you.
   • If service stopped, ask the company whether the cause was non-use, recertification, identity/household review, account charge or network/device failure. Call USAC at 800-234-9473 for eligibility/application questions. Say: What reason is recorded, what exact action/document restores review, and what deadline applies? Keep the notice and confirmation.
   • If there is no answer or the problem remains, ask for the next status/review or complaint route and when to check again. Use the urgent contact/public-access fallback while it is unresolved. An approved application, grievance or promised callback does not establish activation or restored service.
   • Choose a safe contact method, name who owns the next action, and write down when to check again.
   • Keep a safe copy or reference number for each notice, submission, referral, and instruction so the work can resume without starting over.

   Move on when: the account works under known terms, or the unresolved issue has a notice, responsible contact and next check date

   Ways to get help for this step

   • USAC Lifeline status and review help
     Call 800-234-9473

   Limits and what to confirm

   • Actual carrier status and restored service remain unknown.
   • A request does not establish a free device, approval or address-level service.
   • Qualification alone does not activate a plan.
   • Actual reason for a stopped account, response time, reinstatement and provider complaint process require the notice/company's current instructions.
   What was checked, and what is still unknown (3)+

   Official sources checked (3)

   • Universal Service Administrative Company·About Lifeline
     Establishes: Household means people sharing income and expenses, rather than everybody at an address. If asked, recertify within 60 days; service with no monthly out-of-pocket payment must be used at least every 30 days. Tell the company about changed address, eligibility or duplicate household benefit within 30 days.
     Practical limit: Actual carrier status and restored service remain unknown.
     Checked on 2026-09-30
   • Universal Service Administrative Company·Frequently Asked Questions
     Establishes: Standard discount differs for voice-only ($5.25) and internet/bundle ($9.25). Temporary or descriptive physical address may be used; mail applications and disability assistance are available at 800-234-9473. Support line hours: seven days 9 a.m.-9 p.m. ET; instructions in English and nine other languages.
     Practical limit: A request does not establish a free device, approval or address-level service.
     Checked on 2026-09-30
   • Universal Service Administrative Company·How to Apply
     Establishes: Online application linked to getinternet.gov; company-assisted application or English/Spanish paper form. Mail to Lifeline Support Center, PO Box 1000, Horseheads, NY 14845; 800-234-9473 can mail application. After applying, contact participating company to enroll.
     Practical limit: Qualification alone does not activate a plan.
     Checked on 2026-09-30

   Still unknown

   • •Actual reason for a stopped account, response time, reinstatement and provider complaint process require the notice/company's current instructions.
   Back to your plan

What No One Left Outside cannot promise

• No One Left Outside does not decide eligibility.
• No One Left Outside does not submit applications, renewals, appeals, or documents.
• No One Left Outside cannot guarantee approval, a timeline, an appointment, or a fee waiver.
• No One Left Outside is not a legal or benefits advisor.
• No One Left Outside is not affiliated with any agency named on a journey page.
• This guide does not make a legal, medical, safety, eligibility, or discharge decision.
• A search result does not confirm funding, capacity, acceptance, or availability.

Related resources

These are directory leads, not endorsements or proof of eligibility. Confidential addresses are never shown in this strip.

What requires an agency or provider

• Account recovery, identity verification, and number-transfer rules
• Program eligibility, available devices, plan costs, delivery, and continued-use rules
• Whether a specific household qualifies for Lifeline, and which providers participate locally
• What identification an individual postmaster accepts for General Delivery
• Public computer, Wi-Fi, library-card, branch-hours, and accessibility practices