911
Immediate danger or medical emergency
988
Mental health, emotional distress, suicide, or substance-use crisis
Kentucky 211
Housing, food, utilities, transportation, and community services
Or text your ZIP code to 898211. Kentucky 211 answers 24/7.
Never Use Alone
Overdose-response spotting when using alone
Or 877-696-1996. If an overdose is already happening, call 911.
Domestic violence support
Confidential support for domestic violence
If someone may be monitoring your device, consider a safer device first.
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Emergency information
This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.
This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.
Kentucky utility help · Sources checked 2026-10-07
Start with your utility and the Community Action agency for your county. Ask what can prevent disconnection and what needs to happen before the date on your notice.
The agency or utility decides eligibility. Funding and open applications need confirmation.
Choose a county, or use the all-county list below.
Directory associations from Community Action Kentucky, checked 2026-10-07. These main-office contacts do not establish current LIHEAP intake.
Source checked 2026-10-07 · Source undated
AdairOfficial source: https://www.capky.org/network/
Meet Our Members; Lake Cumberland Community Action Agency; explicit Serving list
Use these prompts when contacting your utility or agency. Confirm the current rules and any agreement for your account.
Paper notes: shutoff date __________ · next contact __________ · agreement confirmed __________
Upcoming season dates need confirmation. A current fall 2026 / winter 2026-27 notice was not found in the official sources checked. Confirm with your county agency; prior dates are not rolled forward.
Ask your county Community Action agency about one-time heating assistance and the current Subsidy notice.
Source checked 2026-10-07 · Notice dated 2025-10-30
a one-time benefit to assist with home heating costsOfficial source: https://www.capky.org/category/news/
Fall Subsidy notice; program description
Ask your county agency about Crisis assistance if heat may be lost, fuel is low, or utility debt threatens housing.
Source checked 2026-10-07 · Notice dated 2026-01-05
imminent loss of heat, low fuel supply, or eviction due to unpaid utility billsOfficial source: https://www.capky.org/uncategorized/starting-january-6-liheap-crisis-assistance-available-at-kentuckys-community-action-agencies/
Crisis notice; heating emergencies
Use the Community Action Kentucky directory to find your county office. Ask about the current notice, appointment and documents.
Source checked 2026-10-07 · Notice dated 2026-01-05
To apply, contact your local Community Action Agency office or call 800-456-3452.Official source: https://www.capky.org/uncategorized/starting-january-6-liheap-crisis-assistance-available-at-kentuckys-community-action-agencies/
Crisis notice; referral
LG&E lists Community WinterHelp; KU lists the WinterCare Energy Assistance Fund. Ask the utility about the correct local agency, current funds and terms.
Source checked 2026-10-07 · Source undated
LG&E Community WinterHelp, KU WinterCare Energy Assistance FundOfficial source: https://lge-ku.com/residential/billing/weather-impact
Heating assistance programs
LG&E: 502-589-1444. KU: 800-981-0600. Ask about assistance and a payment arrangement before the shutoff date.
Source checked 2026-10-07 · Source undated
LG&E customers should call 502-589-1444; KU customers should call 800-981-0600Official source: https://lge-ku.com/residential/billing/weather-impact
Heating assistance programs; customer phone sentence
Kentucky Power lists Home Energy Assistance in Reduced Temperatures (HEART). Ask the utility or county agency about the current program and heating type.
Source checked 2026-10-07 · Source undated
Home Energy Assistance in Reduced Temperatures (HEART)Official source: https://www.kentuckypower.com/account/bills/pay/assistance/
Payment Assistance Programs; HEART
Kentucky Power lists Temporary Heating Assistance in Winter (THAW). Ask about the current notice, hardship criteria and remaining funds.
Source checked 2026-10-07 · Source undated
Temporary Heating Assistance in Winter (THAW)Official source: https://www.kentuckypower.com/account/bills/pay/assistance/
Payment Assistance Programs; THAW
Kentucky Power: 1-800-572-1113. Ask about payment extensions, arrangements and the local assistance route.
Source checked 2026-10-07 · Source undated
1-800-572-1113Official source: https://www.kentuckypower.com/account/bills/pay/assistance/
Contact by Phone
Duke’s October 28, 2021 notice names WinterCare and NKCAC. This is historical program evidence; current funding and terms need confirmation.
Source checked 2026-10-07 · Notice dated 2021-10-28
WinterCare is a Duke Energy-sponsored programOfficial source: https://news.duke-energy.com/releases/duke-energy-prepares-ohio-kentucky-customers-for-higher-winter-energy-bills
Kentucky; WinterCare Energy Fund
Duke’s January 24, 2024 article directs Kentucky customers to NKCAC at 859.581.6607. Confirm the current program, county intake and terms with NKCAC.
Source checked 2026-10-07 · Notice dated 2024-01-24
Northern Kentucky Community Action Commission at 859.581.6607.Official source: https://illumination.duke-energy.com/articles/where-people-can-turn-when-they-need-help-paying-utility-bills
Kentucky section; inquiry contact
Atmos lists Sharing the Warmth in its Kentucky assistance section. Ask its local assistance agency about current funds and criteria.
Source checked 2026-10-07 · Source undated
Eligibility for Sharing the Warmth funds are determined by your local agencyOfficial source: https://www.atmosenergy.com/bill-assistance/
Kentucky Customer Assistance
Check that PSC rules apply to your utility. The text below is quoted from the LRC regulation, with its conditions; ask the utility or PSC about the process for your account.
Ask PSC whether its rules cover your utility. Its page distinguishes jurisdictional utilities from municipal and TVA service; do not assume every Kentucky account is covered.
Source checked 2026-10-07 · Source undated
The PSC does not regulate utilities subject to the control of citiesOfficial source: https://psc.ky.gov/Home/About
History; jurisdiction exclusions
Kentucky PSC consumer hotline: 1-800-772-4636. Ask about jurisdiction, certificate delivery and a disputed shutoff.
Source checked 2026-10-07 · Source undated
Hotline: 1-800-772-4636Official source: https://psc.ky.gov/Home/Consumer
Footer; hotline
A medical certificate is presented. Service shall not be terminated for thirty (30) days beyond the termination date if a physician, registered nurse, or public health officer certifies in writing that termination of service will aggravate a debilitating illness or infirmity currently suffered by a resident living at the affected premises.
Regulation history: Crt eff. 3-26-2026. LRC page generated 2026-08-28. Checked 2026-10-07.
Official regulation: https://apps.legislature.ky.gov/law/kar/titles/807/005/006/A utility may refuse to grant consecutive extensions for medical certificates past the original thirty (30) days unless the certificate is accompanied by an agreed partial payment plan in accordance with Section 14 of this administrative regulation.
Regulation history: Crt eff. 3-26-2026. LRC page generated 2026-08-28. Checked 2026-10-07.
Official regulation: https://apps.legislature.ky.gov/law/kar/titles/807/005/006/A utility shall not require a new deposit from a customer to avoid termination of service for a thirty (30) day period who presents to the utility a medical certificate certified in writing by a physician, registered nurse, or public health officer.
Regulation history: Crt eff. 3-26-2026. LRC page generated 2026-08-28. Checked 2026-10-07.
Official regulation: https://apps.legislature.ky.gov/law/kar/titles/807/005/006/Match the program to the provider on your bill. Help from other Kentucky water and sewer providers needs a separate source check.
Drops of Kindness brings together Louisville Water and MSD bill-help options. Ask about a payment arrangement, rate assistance or partner support for your account.
Source checked 2026-10-07 · Source undated
help paying their Louisville Water and MSD bill.Official source: https://dropsofkindness.com/
Getting Help Starts with One Simple Step
Ask Drops of Kindness about the Emergency Wastewater Rate Assistance Program and its current income rules.
Source checked 2026-10-07 · Source undated
The MSD Emergency Wastewater Rate Assistance ProgramOfficial source: https://dropsofkindness.com/
Four Support Options; rate discount
Kentucky American Water lists assistance for its residential water and wastewater customers. Ask Community Action Council about current funds and terms.
Source checked 2026-10-07 · Source undated
residential water and wastewater customers in need.Official source: https://amwater.com/kyaw/customer-service-billing/customer-assistance-programs/h2o-help-to-others-program
H2O Help to Others program description
The provider names Community Action Council as administrator. Contact: 859-233-4600. Confirm the current criteria; the page still references 2025 poverty guidelines.
Source checked 2026-10-07 · Source undated
Contact Community Action Council in Lexington at 859-233-4600Official source: https://amwater.com/kyaw/customer-service-billing/customer-assistance-programs/h2o-help-to-others-program
Program administrator; contact paragraph
