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Resource pages currently cover Kentucky and Indiana.

Exploring: KentuckyChange state
This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.More

This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.

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Medicaid: do this now

  1. Apply for Medicaid: call 855-306-8959 or use kynect
  2. Have Medicaid? Renew it every 12 months
  3. Card lost, stolen or wrong? Here is what to do
  4. Call your health plan's member line
  5. New work rules for some adults start January 2027

Private plan · nothing is sent

Apply and renew

  • You can apply online at kynect, by phone at 855-306-8959, or in person at a DCBS office. DCBS staff will help you.

    Source
    Online using kynect. You can fill out the application yourself or with the help of a kynector. Over the phone by calling DCBS at (855) 306-8959. In-person at a DCBS office. DCBS staff will help you with the application, or you can print and fill out the Medicaid application and bring it with you.

    Kentucky CHFS — How to Apply for Medicaid, checked Oct 6, 2026

  • Once you have Medicaid, you need to renew it every 12 months.

    Source
    If you are eligible and begin receiving Medicaid, remember that you need to renew your coverage every 12 months.

    Kentucky CHFS — How to Apply for Medicaid, checked Oct 6, 2026

  • Starting January 1, 2027, some adults 19 to 64 will be asked to renew more often.

    Source
    January 1, 2027: More Frequent Medicaid Renewals for Adults Aged 19 to 64

    Kentucky Health Benefit Exchange — Medicaid changes, checked Oct 7, 2026

Apply online at kynect. Only DCBS and kynect decide who qualifies.

Your Medicaid card

  • Card lost, stolen, damaged or wrong? Call 855-306-8959 or visit a DCBS office.

    Source
    If your card is incorrect, lost, damaged, or stolen, visit your local DCBS office or call 855-306-8959.

    Kentucky CHFS — Medicaid Identification Card, checked Oct 6, 2026

  • Keep your card even if your Medicaid ends. If you are approved again, you use the same card.

    Source
    Keep your card, even if your Medicaid ends. If you are approved for Medicaid again, you will use the same card.

    Kentucky CHFS — Medicaid Identification Card, checked Oct 6, 2026

  • If you have a health plan (Aetna, Humana, Passport, UnitedHealthcare or WellCare), it sends you its own card too.

    Source
    If you are enrolled in a managed care organization (MCO), you will receive a card from the MCO you selected.

    Kentucky CHFS — Medicaid Identification Card, checked Oct 6, 2026

Your health plan’s member line

Your plan’s name is on the card it sent you.

Extra benefits each plan offers

Numbers to call

Full guide and fine print
Full guide and fine print

Step-by-step plans, what to bring, the rules behind each step, and their sources.

Your plan

11 steps, in the order that works. Select any step for the full instructions.

  1. Do this first. Line up care that cannot wait. More info.
  2. Step 1 of 11. Work out which coverage task this is. More info.
  3. Step 2 of 11. Identify the current plan. More info.
  4. Step 3 of 11. Request an extra with the actual conditions. More info.
  5. Step 4 of 11. Confirm continuity before a plan change. More info.
  6. Step 5 of 11. Ask why coverage ended. More info.
  7. Step 6 of 11. Read the published income limits. More info.
  8. Step 7 of 11. Apply, renew, or ask why it ended. More info.
  9. Step 8 of 11. Answer what the agency asked to verify. More info.
  10. Step 9 of 11. Track each process separately. More info.
  11. Step 10 of 11. Set a safe way to be reached. More info.
  12. Step 11 of 11. Keep a copy of everything. More info.

This is the ordered plan for Get or Keep Medicaid. Each step links to its full instructions further down this page.

Answer these to shorten your plan

Optional. Answers stay in this browser tab; they are not placed in the address, sent to No One Left Outside or used to decide eligibility. Skipping every question gives you the full plan above.

Which of these is happening?
Has the agency or your plan asked you for information?

Progress stays in this browser tab and is never sent to No One Left Outside.

Start here

Your first action

Packet

Do this now

Choose every coverage problem that applies below to open its plan. State and health-plan decisions stay separate.

Next: Coverage-problem selector and ordered plans

On screen, choose every coverage problem that applies. Selected plans are included when you print.

Ask: Is this controlled by the state eligibility agency, a health plan, a provider, or a pharmacy?

Situation: Separate state application or eligibility work from health-plan, provider, pharmacy, immediate-care, and transition work.

What you need to startUse what you have. Missing items do not block the first call.

Have ready if available

  • A notice, case number, or submission/reference number if one exists
  • Identity and safe contact information the agency asks to confirm
  • The specific coverage, plan, care, medication, or transition question
  • An immediate care or medication need when relevant

Do not wait for a universal document list. Start with the selected task and ask the organization that owns it what is required now.

If the first route fails

The first route stalls or answers conflict: Identify which organization owns the decision, preserve each answer separately, and ask that owner for the next required action in writing.

Call DCBS 1-855-306-8959 — (855) 306-8959

Keep urgent care, medication, and nonconflicting work active while coverage remains unresolved.

Universal preparation guidance · checked 2026-08-01 · Jurisdiction-neutral

What remains uncertain: No One Left Outside does not decide Medicaid coverage or eligibility and does not confirm approval, renewal, plan benefits, required documents, deadlines, processing time, care access, or medication coverage. The organization that owns each decision must confirm it.

Universal preparation guidance · checked 2026-08-01 · Jurisdiction-neutral

Programs under one organization can differ. Provider information · Appointments · Methodology

Choose what needs attention

What do you need help with?

Pick everything that applies. The state and your health plan handle different things, so these plans tell you which one to contact. No One Left Outside cannot decide your coverage.

Select a card to add it. Select it again to remove it.

Keep the plan moving

If the first route is closed or you cannot use it

A closed office, unanswered call, or unavailable device does not prove that you are denied or that a service is unavailable. This guide lists some options, not every possible route. If it is safe to do so, ask for another appropriate contact and keep the original task open.

The office or line is closed

Record what failed and when. Use a listed same-day alternative if one exists, and keep the original call or application as a separate follow-up.

See things that may help today

You cannot use the phone or website

Check for another published channel or ask a trusted helper to open the route with you. Share only the minimum information needed. If no workable channel is listed, that gap remains unknown.

Check the official routes

Related resources can offer another path, but a listing does not confirm current hours, capacity, eligibility, or acceptance. Review related resources.

What this guide cannot promise

Kentucky publishes application channels, plan selection and standard coverage; current plan documents support the stated extras and their limits. No One Left Outside does not decide member eligibility, availability, case deadlines or approval. Unresolved source conflicts are shown.

How to read checked, listed, and unknown informationA listing can stay useful without being provider confirmed.
Checked fact or route
No One Left Outside matched the fact to the named source on the date shown. This is not proof of current availability or provider confirmation.
Directory lead
A listing that may still help remains visible with an honest status such as Possibly active or Needs verification.
PROVIDER CONFIRMED
Only named fields backed by linked first-party provider evidence, integrity checks, and attributed human approval may carry this state. No One Left Outside never infers it from a website, import, likely fit, or contact attempt.
UNKNOWN / Needs verification
No One Left Outside does not know the answer yet. Confirm it directly; this is not a claim that the resource or option does not exist.

Each step in full

The same steps as the plan above, with the instructions for each one.

  1. Do firstLine up care that cannot wait

    Private plan · nothing is sent

    Do this

    Get the appointment or the medication covered for this week, separately from the coverage question.

    • Ask a clinic or pharmacy what assistance or self-pay options it can confirm for the immediate need.
    • Search primary-care and medical resources while coverage is unresolved, and dial 211 for health and benefits-navigation leads.
    • Say plainly that coverage is pending. Ask what the organization can do today rather than what it can do once you are covered.

    Move on when: the medication or appointment that cannot wait has a named route, or a recorded reason it does not.

    Limits and what to confirm

    • What any clinic or pharmacy will actually offer. No One Left Outside does not confirm assistance programmes, sliding scales, or stock.
    Why this step is here

    First, and unnumbered, because it is the only step here that changes anything this week. Nothing below it shortens the wait for a decision.

    What was checked, and what is still unknown

    Still unknown

    • What any clinic or pharmacy will actually offer. No One Left Outside does not confirm assistance programmes, sliding scales, or stock.
    Back to your plan

  2. Step 1Work out which coverage task this is of 11

    Private plan · nothing is sent

    Do this

    Name whether this is a new request, a renewal, or coverage that has ended.

    • A new request is an application. A renewal continues an existing case. Coverage ending is a decision that already happened and has its own response path.
    • If coverage appears to have ended, ask the agency why, what review or response path exists, and what date applies.
    • If a notice is missing or unclear, ask the sender for another copy and a plain explanation of the next action.

    Move on when: you can say which of the three you are in, and which organization owes you the next answer.

    Ways to get help for this step

    • DCBS Family Support — statewide

      Ask which task your case is in now and who owes the next answer. Ask for language or disability help if needed.

      Call 1-855-306-8959
    • kynect benefits — statewide

      Check the case status and notices there, if you can use the portal.

      Open official route →

    Limits and what to confirm

    • Renewal timing, review and appeal deadlines, and plan-specific procedures. Ask the agency; these are not published here.
    Why this step is here

    Second, because the sender of the notice decides who has to answer. A managed-care plan question sent to DCBS, or the reverse, is a wasted week.

    What was checked, and what is still unknown

    Still unknown

    • Renewal timing, review and appeal deadlines, and plan-specific procedures. Ask the agency; these are not published here.
    Back to your plan

  3. Step 2Identify the current plan of 11

    Private plan · nothing is sent

    Do this

    Use the state record and current plan card to identify active coverage, the exact product and its start date.

    • Keep the permanent Kentucky Medicaid card and any separate health-plan card distinct. A state card is kept even when coverage ends, so it does not prove current coverage.
    • Call DCBS at 1-855-306-8959 or use kynect. Ask: “Is my Medicaid active, which MCO and product are assigned now, and on what date did that assignment begin?” If no MCO is assigned, ask which fee-for-service provider and authorization route applies.
    • For a lost, incorrect, damaged or stolen state card, visit a DCBS office or call 1-855-306-8959. For a plan card, use the assigned plan's Member Services.
    • Use only the current Kentucky product: Aetna 1-855-300-5528; Humana 1-800-444-9137; Passport/Molina 1-800-578-0603; UnitedHealthcare 1-866-293-1796; WellCare 1-877-389-9457. Ask for the plan's interpreter/TTY or alternate-format route if needed.

    Move on when: active status, exact product and effective date are confirmed, or the agency has recorded the unresolved assignment question.

    Ways to get help for this step

    Limits and what to confirm

    • A permanent card is kept even when coverage ends; the card alone does not establish active coverage.
    • Most Medicaid members are in an MCO; a particular member may have no assignment. Confirm actual status and processed effective date.
    • The page does not settle every required document or no-fixed-address mailing arrangement.
    • An old card does not establish active enrollment, a particular benefit or provider acceptance.
    Why this step is here

    Before the extra-benefit request because a brand name, retained card or Medicare card can lead to the wrong product.

    What was checked, and what is still unknown (3)

    Official sources checked (3)

    • Kentucky Cabinet for Health and Family ServicesMedicaid ID Card
      Establishes: The permanent Kentucky Medicaid card is separate from an MCO card. For a lost or incorrect state card, contact DCBS.
      Practical limit: A permanent card is kept even when coverage ends; the card alone does not establish active coverage.
      Checked on 2026-09-30
    • Kentucky Cabinet for Health and Family ServicesManaged Care Organization Options
      Establishes: Kentucky lists five current MCOs, the same standard coverage across plans, and an any-time MCO selection/change route.
      Practical limit: Most Medicaid members are in an MCO; a particular member may have no assignment. Confirm actual status and processed effective date.
      Checked on 2026-09-30
    • Kentucky Cabinet for Health and Family ServicesHow to Apply
      Establishes: DCBS accepts Medicaid applications through kynect, telephone and local offices; staff can assist in person.
      Practical limit: The page does not settle every required document or no-fixed-address mailing arrangement.
      Checked on 2026-09-30

    Still unknown

    • An old card does not establish active enrollment, a particular benefit or provider acceptance.
    Back to your plan

  4. Step 3Request an extra with the actual conditions of 11

    Private plan · nothing is sent

    Do this

    Check whether the need is core coverage, an exact-plan extra, an earned reward or a separate program.

    • Start with the Medicaid benefit navigator and your exact plan's current document. Standard dental/vision/hearing and medical coverage are separate from extra allowances and visit rewards.
    • Say: “Can you check whether my exact Kentucky Medicaid product includes this benefit, which age, diagnosis, household, county, care-management or activity rules apply, and how I request it?”
    • Ask: “Do I need approval, enrollment, a referral, a visit or a claim before I use it? Which vendor may I use? Is the limit per member, household, discharge or pregnancy? Does unused credit expire?” Confirm before purchasing; reimbursement or cash is not established by a general extra-benefit advertisement.
    • Ask whether benefits can be requested by phone or through the care manager when an app is a barrier. If you have no safe shipping address, ask for an approved delivery alternative. Aetna's guide excludes PO Boxes for incentive gift cards/products; a safe substitute is not established here.
    • Keep the benefit name, product, request date, reference number, missing action and receiving owner. If a document and website disagree, quote both and request the actual account rule in writing.
    • Check separate Lifeline, WIC or Medicare/D-SNP rules on their own routes. A Medicaid card does not establish a universal free device, grocery card or unrestricted ride benefit.

    Move on when: the plan names a request route and conditions, or records a reason the request cannot proceed and a review route.

    Ways to get help for this step

    Limits and what to confirm

    • Most Medicaid members are in an MCO; a particular member may have no assignment. Confirm actual status and processed effective date.
    • The guide excludes PO Boxes for incentive gift cards/products; a delivery alternative for a member without a fixed address is unresolved.
    • Housing funds are not paid directly to members; workforce bus vouchers require program enrollment and local availability; phones use separate federal Lifeline eligibility.
    • Enrollment is required when claiming a reward; an overlapping Medicare/Medicaid reward is claimed once through primary insurance.
    • The phone option is bring-your-own-phone service or purchase of a low-cost smartphone; the summary does not establish a free handset.
    • Older plan-switch wording conflicts with current DMS guidance. The DMS route controls plan selection/change in this candidate.
    • Aetna OTC eligible ages and Passport phone service terms remain in conflict/uncertain. WellCare's household OTC balance must be reconciled by the plan.
    • No local stock, provider availability, approval or delivery time is established.
    What was checked, and what is still unknown (6)

    Official sources checked (6)

    • Kentucky Cabinet for Health and Family ServicesManaged Care Organization Options
      Establishes: Kentucky lists five current MCOs, the same standard coverage across plans, and an any-time MCO selection/change route.
      Practical limit: Most Medicaid members are in an MCO; a particular member may have no assignment. Confirm actual status and processed effective date.
      Checked on 2026-09-30
    • Aetna Better Health of Kentucky2026 Value-Added Benefits Member Guide
      Establishes: Aetna's 2026 guide has age, region, household, SKY, activity and shipping-address conditions; Member Services offers interpretation and alternate formats.
      Practical limit: The guide excludes PO Boxes for incentive gift cards/products; a delivery alternative for a member without a fixed address is unresolved.
      Checked on 2026-09-30
    • Humana Healthy Horizons in KentuckyExtra Programs and Services — 2026 Extras for Our Members
      Establishes: Humana's 2026 extras state benefit-specific criteria, approvals and request contacts.
      Practical limit: Housing funds are not paid directly to members; workforce bus vouchers require program enrollment and local availability; phones use separate federal Lifeline eligibility.
      Checked on 2026-09-30
    • Passport Health Plan by Molina Healthcare2026 Value-Added Benefits Flyer
      Establishes: Passport's 2026 flyer distinguishes earned rewards from extras, with ages, visits and program conditions.
      Practical limit: Enrollment is required when claiming a reward; an overlapping Medicare/Medicaid reward is claimed once through primary insurance.
      Checked on 2026-09-30
    • UnitedHealthcare Community Plan of KentuckyKentucky Member Handbook — CSKY26MD0363628_000
      Establishes: The current Kentucky handbook gives Member Services, care-management support and bounded extra/reward examples.
      Practical limit: The phone option is bring-your-own-phone service or purchase of a low-cost smartphone; the summary does not establish a free handset.
      Checked on 2026-09-30
    • WellCare of Kentucky2026 Enrollee Handbook — state approved July 23, 2026
      Establishes: The 2026 handbook describes household OTC caps, discharge-meal delivery deadlines and rural youth hotspot criteria.
      Practical limit: Older plan-switch wording conflicts with current DMS guidance. The DMS route controls plan selection/change in this candidate.
      Checked on 2026-09-30

    Still unknown

    • Aetna OTC eligible ages and Passport phone service terms remain in conflict/uncertain. WellCare's household OTC balance must be reconciled by the plan.
    • No local stock, provider availability, approval or delivery time is established.
    Back to your plan

  5. Step 4Confirm continuity before a plan change of 11

    Private plan · nothing is sent

    Do this

    Kentucky permits MCO changes throughout the year; first check the care you would need after the change.

    • DMS says there is no limited open-enrollment period, 90-day window or need to request a change for cause. All five current MCOs are offered in every Kentucky county.
    • Ask your providers whether they accept the proposed plan and ask the proposed plan about the medications, scheduled care and existing authorizations that matter to you. A plan being available in the county does not establish a provider's participation.
    • Request the change through kynect, DCBS 1-855-306-8959 or a local DCBS office. Ask for the actual processed effective date. DMS describes the first of the following month after processing; do not assume a request already took effect.
    • Ask both plans what happens to outstanding care, earned rewards, unused allowances and open requests. Do not switch solely on an unconfirmed extra-benefit amount.
    • If older handbook wording disagrees with current DMS selection instructions, show the current DMS page and ask DCBS to resolve the case-specific route.

    Move on when: the requested plan, effective date and receiving care owners are confirmed, or the unresolved continuity questions are recorded before the change.

    Ways to get help for this step

    Limits and what to confirm

    • Most Medicaid members are in an MCO; a particular member may have no assignment. Confirm actual status and processed effective date.
    • Older plan-switch wording conflicts with current DMS guidance. The DMS route controls plan selection/change in this candidate.
    • The plan must confirm member-specific treatment authorizations and reward/allowance continuity.
    What was checked, and what is still unknown (3)

    Official sources checked (3)

    • Kentucky Cabinet for Health and Family ServicesManaged Care Organization Options
      Establishes: Kentucky lists five current MCOs, the same standard coverage across plans, and an any-time MCO selection/change route.
      Practical limit: Most Medicaid members are in an MCO; a particular member may have no assignment. Confirm actual status and processed effective date.
      Checked on 2026-09-30
    • Kentucky Health Benefit Exchange2026 Health Insurance Companies
      Establishes: All five Medicaid MCOs are available in every Kentucky county for 2026; provider acceptance still matters.
      Checked on 2026-09-30
    • WellCare of Kentucky2026 Enrollee Handbook — state approved July 23, 2026
      Establishes: The 2026 handbook describes household OTC caps, discharge-meal delivery deadlines and rural youth hotspot criteria.
      Practical limit: Older plan-switch wording conflicts with current DMS guidance. The DMS route controls plan selection/change in this candidate.
      Checked on 2026-09-30

    Still unknown

    • The plan must confirm member-specific treatment authorizations and reward/allowance continuity.
    Back to your plan

  6. Step 5Ask why coverage ended of 11

    Private plan · nothing is sent

    Do this

    Find out from the agency what the decision was, on what date, and what response path is still open.

    • Ask why coverage ended, what review or response path exists, and what date applies. The date is what every deadline runs from.
    • Ask the sender for another copy of the notice and a plain explanation of the next action if it is missing or unclear.
    • Ask whether anything can keep care going while the question is being answered.
    • Do not assume the answer is final because a card stopped working. Ask what the record actually says.

    Move on when: you know the reason, the date, and whether a review or response is still available.

    Ways to get help for this step

    • DCBS Family Support — statewide

      Ask why coverage ended, on what date, and what review or response path is still open.

      Call 1-855-306-8959
    • Your county DCBS office — Kentucky directory

      Ask the DCBS office serving your county the same questions in person.

      Open official route →

    Limits and what to confirm

    • Review and appeal deadlines, and what any of them require. Ask the agency; No One Left Outside does not publish them.
    Why this step is here

    Immediately after naming the task, because a review path can have a deadline running from a date you have not yet been told.

    What was checked, and what is still unknown

    Still unknown

    • Review and appeal deadlines, and what any of them require. Ask the agency; No One Left Outside does not publish them.
    Back to your plan

  7. Step 6Read the published income limits of 11

    Private plan · nothing is sent

    Do this

    Check the thresholds Kentucky publishes before deciding for yourself that you do or do not qualify.

    • Kentucky publishes MAGI Medicaid income limits as a share of the Federal Poverty Level: adults aged 19 to 64 up to 138%, pregnant women up to 200%, children under 1 up to 200%, and children aged 1 to 18 up to 147%.
    • KCHIP covers uninsured children up to 218% of the Federal Poverty Level.
    • If you were eligible and enrolled under the Kentucky Medicaid state plan while pregnant — not only during presumptive eligibility — approved State Plan Amendment KY-22-0002 provides continuous Medicaid eligibility through the last day of the month in which the 12-month postpartum period ends. The amendment does not establish equivalent KCHIP or CHIP coverage or decide coverage after that period.
    • Countable income is not the same as what you earn. The agency decides what counts; use the thresholds to decide whether it is worth applying, not to decide the answer.
    • kynect publishes a prescreening tool for whether a household may be potentially eligible.

    Move on when: you know whether your household is anywhere near the published thresholds, and you are applying rather than assuming.

    Ways to get help for this step

    • Kentucky Medicaid and KCHIP limits — statewide

      Kentucky's published Medicaid and KCHIP limits and prescreening. A prescreen is not a decision.

      Open official route →
    • Kentucky Medicaid application routes — statewide

      Apply anyway if you are near a threshold; only the agency decides.

      Open official route →

    Limits and what to confirm

    • This Medicaid SPA does not establish CHIP coverage. It excludes people eligible only through presumptive eligibility, does not make someone newly eligible, and does not decide eligibility after the 12-month postpartum period.
    • What the agency will treat as countable income for your household, postpartum eligibility after the amendment period, KCHIP or CHIP postpartum coverage, and every non-MAGI eligibility path. Only the agency decides.
    Why this step is here

    Before applying, because the most common reason people do not have coverage they qualify for is deciding in advance that they do not.

    What was checked, and what is still unknown (2)

    Official sources checked (2)

    • kynect benefits, Commonwealth of KentuckyKentucky Medicaid and KCHIP
      Establishes: Kentucky publishes MAGI Medicaid income limits as a share of the Federal Poverty Level: adults aged 19 to 64 up to 138%, pregnant women up to 200%, children under 1 up to 200%, and children aged 1 to 18 up to 147%, with KCHIP covering uninsured children up to 218%.
      Checked on 2026-09-07
    • Centers for Medicare & Medicaid ServicesKentucky State Plan Amendment KY-22-0002
      Establishes: Kentucky Medicaid State Plan Amendment KY-22-0002, approved by CMS effective April 1, 2022, provides continuous eligibility to people who were eligible and enrolled in Medicaid while pregnant, through the last day of the month in which a 12-month postpartum period ends.
      Practical limit: This Medicaid SPA does not establish CHIP coverage. It excludes people eligible only through presumptive eligibility, does not make someone newly eligible, and does not decide eligibility after the 12-month postpartum period.
      Checked on 2026-09-27

    Still unknown

    • What the agency will treat as countable income for your household, postpartum eligibility after the amendment period, KCHIP or CHIP postpartum coverage, and every non-MAGI eligibility path. Only the agency decides.
    Back to your plan

  8. Step 7Apply, renew, or ask why it ended of 11

    Private plan · nothing is sent

    Do this

    Use whichever of the three published channels you can reach, and get a reference for it.

    • The Department for Community Based Services handles Medicaid applications for the Department for Medicaid Services. An application can be submitted online through kynect, by phone, or in person.
    • kynect publishes 1-855-306-8959 for kynect benefits through DCBS, 1-855-459-6328 for health coverage, and TTY at 1-855-326-4654.
    • If you cannot reach the agency through one channel, ask which other contact or in-person options are currently supported.
    • If the state Medicaid ID card is missing, request a replacement from DCBS at 1-855-306-8959. Keep the permanent card even when coverage ends; the card alone does not prove active coverage.
    • A managed-care plan card is separate. Current Kentucky member numbers are Aetna Better Health 1-855-300-5528, Humana Healthy Horizons 1-800-444-9137, Passport Health Plan by Molina 1-800-578-0603, UnitedHealthcare Community Plan 1-866-293-1796, and WellCare of Kentucky 1-877-389-9457. Confirm the exact assigned Medicaid product.

    Move on when: the request is submitted and you hold a confirmation or reference number for it.

    Limits and what to confirm

    • A permanent card is kept even when coverage ends; the card alone does not establish active coverage.
    • Most Medicaid members are in an MCO; a particular member may have no assignment. Confirm actual status and processed effective date.
    • Office hours, appointment rules, processing times, and which documents any office will ask for. Confirm before travelling.
    Why this step is here

    After the thresholds, because what you are asking for changes with them — and before the verification step, because the agency's request is what defines that one.

    What was checked, and what is still unknown (4)

    Official sources checked (4)

    • Kentucky Cabinet for Health and Family ServicesHow to Apply for Medicaid
      Establishes: The Department for Community Based Services handles Medicaid applications for the Department for Medicaid Services, and an application can be submitted online through kynect, by phone, or in person.
      Checked on 2026-09-07
    • kynect benefits, Commonwealth of KentuckyKentucky Medicaid and KCHIP
      Establishes: kynect publishes 1-855-459-6328 for health coverage and 1-855-306-8959 for kynect benefits through DCBS, with TTY at 1-855-326-4654.
      Checked on 2026-09-07
    • Kentucky Cabinet for Health and Family ServicesMedicaid ID Card
      Establishes: The permanent Kentucky Medicaid card is separate from an MCO card. For a lost or incorrect state card, contact DCBS.
      Practical limit: A permanent card is kept even when coverage ends; the card alone does not establish active coverage.
      Checked on 2026-09-30
    • Kentucky Cabinet for Health and Family ServicesManaged Care Organization Options
      Establishes: Kentucky lists five current MCOs, the same standard coverage across plans, and an any-time MCO selection/change route.
      Practical limit: Most Medicaid members are in an MCO; a particular member may have no assignment. Confirm actual status and processed effective date.
      Checked on 2026-09-30

    Still unknown

    • Office hours, appointment rules, processing times, and which documents any office will ask for. Confirm before travelling.
    Back to your plan

  9. Step 8Answer what the agency asked to verify of 11

    Private plan · nothing is sent

    Do this

    Send back exactly what the request names, and keep the notice that asked for it.

    • Ask for a current, situation-specific list rather than working from a general one.
    • Ask the sender for another copy and a plain explanation of the next action if the notice is missing or unclear.
    • Keep originals and copies organised, and ask before handing over the only copy you have.

    Move on when: everything the request named has been sent, or has a recorded reason it could not be.

    Limits and what to confirm

    • Which documents apply to your household. The agency's list is the one that counts.
    Why this step is here

    After the application, because the agency's request is what defines this step. Only the agency can confirm which information applies to your situation.

    What was checked, and what is still unknown

    Still unknown

    • Which documents apply to your household. The agency's list is the one that counts.
    Back to your plan

  10. Step 9Track each process separately of 11

    Private plan · nothing is sent

    Do this

    Keep the agency decision, the health-plan process, the medication need, and the care follow-up as four separate rows.

    • Give each row its own owner, next action, and check date, so one stall does not freeze the others.
    • Record who said what, when, and through which channel, especially where two answers conflicted.
    • Ask what escalation or alternate channel exists, and keep a separate fallback route open.

    Move on when: every row has a named owner and a next date, and none of them is waiting on another to move.

    Limits and what to confirm

    • How long any of the four will take. No One Left Outside does not publish processing timelines.
    Why this step is here

    Last, because it is what keeps the four processes above from collapsing into a single blocked one. A health plan and the agency answer different questions on different clocks.

    What was checked, and what is still unknown

    Still unknown

    • How long any of the four will take. No One Left Outside does not publish processing timelines.
    Back to your plan

  11. Step 10Set a safe way to be reached of 11

    Private plan · nothing is sent

    Do this

    Decide how each organization contacts you, who owns the next action, and when to check back.

    • Choose a contact method you can actually reach, and say so when you give it out.
    • Name who owns the next action on each open item — you, a helper, or the organization.
    • Write down when to check again, so a silent week is noticed rather than assumed.

    Move on when: every open item has a contact route, a named owner, and a next check date.

    Back to your plan

  12. Step 11Keep a copy of everything of 11

    Private plan · nothing is sent

    Do this

    Keep a safe copy or reference number for each notice, submission, referral, and instruction.

    • Record the date, the reference or confirmation number, and who you spoke to.
    • Keep the record where you can resume from it if a route stalls or gives conflicting instructions.
    • Note what was said, when, and through which channel, especially where instructions conflicted.

    Move on when: the work could be picked up from the record without starting over.

    Back to your plan

Everything this journey covers is below: the documents involved, what commonly blocks people, and the official routes. Pick whichever situations above match yours to narrow this to an ordered plan for each one, with what to bring, what to ask, and what to do if it does not work. You can pick more than one, and you can change your mind.

Documents and what replaces them (2)Every document this journey covers, what each one proves, and the accepted substitutes.

Documents and recovery questions

Anything marked “confirmed” below has a named source and a check date. Everything else is a question worth asking, not a rule — ask before relying on it.

Agency or health-plan notices you already received

The sender and wording can show which organization must answer the next question.

If it is missing

Ask the sender for another copy and a plain explanation if the notice is missing.

Possibilities to ask about

  • A benefit account record may help identify the issue — ask the agency how to obtain it.

Official details not yet verified — ask the agency for current instructions · checked 2026-07-28 · Kentucky

Information the agency asks you to verify

Only the agency can confirm which information applies to your situation.

If it is missing

Ask for a current, situation-specific list — then check it against what federal Medicaid rules say the agency must accept.

Confirmed accepted instead

  • A U.S. passport or passport card, a Certificate of Naturalization, or a Certificate of U.S. Citizenship — each sufficient on its ownAccepted by Centers for Medicare & Medicaid Services, binding on state Medicaid agencies including Kentucky DMS
    • — A passport counts regardless of its expiry date, provided it was issued without limitation.
    A U.S. passport, including a U.S. Passport Card issued by the Department of State, without regard to any expiration date as long as such passport or Card was issued without limitation.
    42 CFR 435.407 — Types of acceptable documentary evidence of citizenship — checked 2026-08-06 — https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-435/subpart-J/section-435.407
  • An affidavit from someone who can attest to your citizenship, when you have none of the listed documents — it does not have to be notarisedAccepted by Centers for Medicare & Medicaid Services, binding on state Medicaid agencies including Kentucky DMS
    • — Signed by another person under penalty of perjury, not by the applicant.
    • — Must contain the applicant's name, date of birth, and place of U.S. birth.
    • — Available only where none of the documents the regulation lists can be produced.
    If the applicant does not have one of the documents listed in paragraphs (a) or (b)(1) through (15) of this section, he or she may submit an affidavit signed by another individual under penalty of perjury who can reasonably attest to the applicant's citizenship, and that contains the applicant's name, date of birth, and place of U.S. birth. The affidavit does not have to be notarized.
    42 CFR 435.407 — Types of acceptable documentary evidence of citizenship — checked 2026-08-06 — https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-435/subpart-J/section-435.407
  • A state or territory driver's licence, a school identification card, or a U.S. military card or draft recordAccepted by Centers for Medicare & Medicaid Services, binding on state Medicaid agencies including Kentucky DMS
    • — The document must carry a photograph or other identifying information such as name, age, sex, race, height, weight, eye colour, or address.
    The agency must accept the following as proof of identity, provided such document has a photograph or other identifying information sufficient to establish identity, including, but not limited to, name, age, sex, race, height, weight, eye color, or address.
    42 CFR 435.407 — Types of acceptable documentary evidence of citizenship — checked 2026-08-06 — https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-435/subpart-J/section-435.407
  • Two other documents that agree with each other and corroborate who you areAccepted by Centers for Medicare & Medicaid Services, binding on state Medicaid agencies including Kentucky DMS
    • — The regulation requires the information across the two documents to be consistent.
    Two other documents containing consistent information that corroborates an applicant's identity.
    42 CFR 435.407 — Types of acceptable documentary evidence of citizenship — checked 2026-08-06 — https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-435/subpart-J/section-435.407
  • An affidavit from someone other than you who can attest to your identity, when you have none of the listed documents — it does not have to be notarisedAccepted by Centers for Medicare & Medicaid Services, binding on state Medicaid agencies including Kentucky DMS
    • — Signed under penalty of perjury by a person other than the applicant.
    • — Applies only where identity was not established by a document or by a federal or state agency's finding of identity.
    If the applicant does not have any document specified in paragraph (c)(1) of this section and identity is not verified under paragraph (c)(2) of this section, the agency must accept an affidavit signed, under penalty of perjury, by a person other than the applicant who can reasonably attest to the applicant's identity. Such affidavit must contain the applicant's name and other identifying information establishing identity, as described in paragraph (c)(1) of this section. The affidavit does not have to be notarized.
    42 CFR 435.407 — Types of acceptable documentary evidence of citizenship — checked 2026-08-06 — https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-435/subpart-J/section-435.407
  • A photocopy, fax, or scan, accepted the same as an original — and the state must help you obtain documents you cannot get aloneAccepted by Centers for Medicare & Medicaid Services, binding on state Medicaid agencies including Kentucky DMS
    • — Unless the copy conflicts with other information the agency holds, or the agency has reason to question it.
    A photocopy, facsimile, scanned or other copy of a document must be accepted to the same extent as an original document under this section, unless information on the copy submitted is inconsistent with other information available to the agency or the agency otherwise has reason to question the validity of, or the information in, the document.
    42 CFR 435.407 — Types of acceptable documentary evidence of citizenship — checked 2026-08-06 — https://www.ecfr.gov/current/title-42/chapter-IV/subchapter-C/part-435/subpart-J/section-435.407

Last checked 2026-08-06 · Jurisdiction-neutral · official source: 42 CFR 435.407 — Types of acceptable documentary evidence of citizenship

If something is blocking you (5)What commonly stops people here, and what has worked around it.

If something is blocking you

A notice is missing or unclear

Things to try

  • Ask the sender for another copy and a plain explanation of the next action.

Coverage appears to have ended

Things to try

  • Ask the agency why, what review or response path exists, and what date applies.

Care or medication is needed before status is resolved

Things to try

  • Ask a clinic or pharmacy what assistance or self-pay options it can confirm, and search primary-care resources.

You cannot reach the agency through one channel

Things to try

  • Ask which other contact or in-person options are currently supported.

The normal route stalls, gives conflicting instructions, or cannot confirm the next step.

Things to try

  • Record who said what, when, and through which channel.
  • Ask what escalation or alternate channel exists, then keep a separate fallback route open.
Where to go — official routes (4)Named offices and services, each with its own source, check date, and published limits.

Verified official route

Current Kentucky Medicaid plan and selection route

DMS lists current MCOs, standard coverage, selection/change channels and the MCO-first grievance/appeal route. Current state selection instructions take precedence over conflicting older handbook windows.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Managed Care Organization Options

Verified official route

Kentucky Medicaid ID card

Kentucky Medicaid directs a member who lost the state Medicaid ID card to contact the Department for Community Based Services using the replacement number on the official Medicaid card page. A managed-care plan card is separate and uses that plan's contact route.

Open the verified official source

Last checked 2026-08-01 · Kentucky · official source: Kentucky Medicaid — Medicaid identification card

Verified official route

Kentucky Medicaid application

The Kentucky CHFS Medicaid member page says a Medicaid application may be submitted online through the kynect Kentucky Benefits Portal (kynect.ky.gov/benefits), by phone through DCBS at 855-306-8959, or in person through a DCBS office. Eligibility requirements, required documents, renewal timelines, plan-specific procedures, and processing timelines are not published here — ask the agency for the current, situation-specific details.

Open the verified official source

Last checked 2026-08-02 · Kentucky · official source: Kentucky CHFS Medicaid — How to Apply

Official details not yet verified

Eligibility requirements, required documents, renewal timelines, plan-specific procedures, processing timelines, and appeal procedures are pending source verification. Ask the agency for the current, situation-specific details.

No official link is published until it is verified. Ask the agency for current instructions.

Official details not yet verified — ask the agency for current instructions · checked 2026-07-28 · Kentucky

Build a handoff packet for a case managerFor a worker, advocate, or outreach team preparing a referral on someone's behalf.

Case manager packet

Build a Get or Keep Medicaid handoff

Choose the sections you can review together in under five minutes. The handoff starts with the first action and ends with a fallback. No One Left Outside does not ask for or store a client name, answers, case notes, or checklist progress.

Include in the packet

First action plus 4 selected sections

Document prompts are preparation—not a verified agency checklist. UNKNOWN means “confirm this,” not “no.” A source link does not confirm eligibility or current availability.

Before the appointment ends

  • 1. Name the next official contact.
  • 2. Choose one UNKNOWN to confirm.
  • 3. Agree on a fallback if the first route fails.

Things that may help today

  • Search primary-care and medical resources while coverage is unresolved.
  • Ask a clinic or pharmacy what options it can confirm for the immediate need.
  • Dial 211 for local health and benefits-navigation resources.

Related resources

These are directory leads, not endorsements or proof of eligibility. Confidential addresses are never shown in this strip.

Adds: Dental Care Services, Adanta, Community Health Center and Rural Health Clinic Network. Private to this tab; nothing is sent.

View all resources for this journey

If something goes wrong

What to do when a step does not work

A closed office, a failed website or a “no” does not end the plan. Guidance written for this guide comes first. Where this guide has none, No One Left Outside’s general guidance is shown and labelled.

Show the seven situations, deadlines, county differences and what No One Left Outside does not know
If a document is missing

From this guide

  • A notice is missing or unclear
    • Ask the sender for another copy and a plain explanation of the next action.
  • Missing: Agency or health-plan notices you already received
    • Ask the sender for another copy and a plain explanation if the notice is missing.
    • Ask first whether these are accepted (not confirmed): A benefit account record may help identify the issue — ask the agency how to obtain it.
  • Missing: Information the agency asks you to verify
    • Ask for a current, situation-specific list — then check it against what federal Medicaid rules say the agency must accept.
    • Officially accepted instead: A U.S. passport or passport card, a Certificate of Naturalization, or a Certificate of U.S. Citizenship — each sufficient on its own; An affidavit from someone who can attest to your citizenship, when you have none of the listed documents — it does not have to be notarised; A state or territory driver's licence, a school identification card, or a U.S. military card or draft record; Two other documents that agree with each other and corroborate who you are; An affidavit from someone other than you who can attest to your identity, when you have none of the listed documents — it does not have to be notarised; A photocopy, fax, or scan, accepted the same as an original — and the state must help you obtain documents you cannot get alone.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the office is closed

From this guide

  • The office or routine line is closed
    • Phone hours are unverified; confirm directly. Keep the notice, date received and any stated response date, and ask the agency at its next confirmed opening how to submit and obtain proof of receipt.
    • If kynect is usable, use the published online route and retain its submission reference. A portal attempt or message left is not proof that a required response or review was received.
    • Keep an immediate medication or care need separate: contact the known care team or use the safety guidance for an emergency while the administrative office is closed.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the website or portal fails

From this guide

  • Your phone, internet, minutes or power fail
    • Use Kentucky's staff-assisted DCBS office channel for the coverage task. Confirm the specific office's access and opening before travelling; the phone is not the only published application channel.
    • Ask staff what can be submitted now and which paper notice, reference or safe contact arrangement can be used without a working phone. A mailing alternative still needs the agency's review.
    • Use the linked technology-access journey to find public phone or computer leads if that helps. Use only a device or helper you believe is safe, and keep credentials and sensitive case details out of shared devices.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the phone is disconnected or nobody answers

From this guide

  • Coverage or assignment cannot be confirmed
    • Record the source, date, contact channel, reference number, and exact response.
    • Use a local DCBS office when phone or kynect cannot be used; keep immediate care and medication planning active.
    • Set a named owner and next check for each route that stays open.
  • The benefit is denied, unclear or cannot be delivered safely
    • Record the source, date, contact channel, reference number, and exact response.
    • Request the denial/reason and review route. Keep the core-care or separate community-program route open; do not purchase on an unconfirmed reimbursement promise. If Member Services is closed, use the existing benefit guide to write down the exact benefit and questions, then check the plan's own published contact instructions for another channel or next contact time. Do not treat the unanswered request as approval.
    • Set a named owner and next check for each route that stays open.
  • The office cannot explain an acceptable alternative
    • Record the source, date, contact channel, reference number, and exact response.
    • Request the requirement and unresolved barrier in writing. Ask the issuing agency or qualified helper about alternatives; the current page does not establish a universal no-ID/no-address workaround.
    • Set a named owner and next check for each route that stays open.
  • Your phone, internet, minutes or power fail
    • Use Kentucky's staff-assisted DCBS office channel for the coverage task. Confirm the specific office's access and opening before travelling; the phone is not the only published application channel.
    • Ask staff what can be submitted now and which paper notice, reference or safe contact arrangement can be used without a working phone. A mailing alternative still needs the agency's review.
    • Use the linked technology-access journey to find public phone or computer leads if that helps. Use only a device or helper you believe is safe, and keep credentials and sensitive case details out of shared devices.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the request is denied

From this guide

  • The benefit is denied, unclear or cannot be delivered safely
    • Record the source, date, contact channel, reference number, and exact response.
    • Request the denial/reason and review route. Keep the core-care or separate community-program route open; do not purchase on an unconfirmed reimbursement promise. If Member Services is closed, use the existing benefit guide to write down the exact benefit and questions, then check the plan's own published contact instructions for another channel or next contact time. Do not treat the unanswered request as approval.
    • Set a named owner and next check for each route that stays open.
  • Coverage appears to have ended
    • Ask the agency why, what review or response path exists, and what date applies.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the service is not accessible

No One Left Outside general guidance — not specific to this guide and not an official rule

  • You can ask for help to use the service: an interpreter, large print, a reader, a different way to apply, or someone to come with you.
  • Ask the office what accommodations they offer, and write down who you asked.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If availability is unknown

From this guide

  • The benefit is denied, unclear or cannot be delivered safely
    • Record the source, date, contact channel, reference number, and exact response.
    • Request the denial/reason and review route. Keep the core-care or separate community-program route open; do not purchase on an unconfirmed reimbursement promise. If Member Services is closed, use the existing benefit guide to write down the exact benefit and questions, then check the plan's own published contact instructions for another channel or next contact time. Do not treat the unanswered request as approval.
    • Set a named owner and next check for each route that stays open.
  • The notice owner or response route is unclear
    • Record the source, date, contact channel, reference number, and exact response.
    • Keep care, medication, and other coverage workstreams active while preserving the exact notice. If the notice owner is closed, read the notice's submission instructions and keep proof of any response sent through a channel it names. Seek qualified help for an unclear deadline; a message or contact attempt does not establish that an appeal was filed or a deadline extended.
    • Set a named owner and next check for each route that stays open.
  • A notice is missing or unclear
    • Ask the sender for another copy and a plain explanation of the next action.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

Deadlines

  • If you received a notice or letter, the date on that notice controls. Keep it with you.
  • Write down the date you received any decision or request for more information.
  • No One Left Outside does not track individual deadlines and does not send reminders.
  • Steps in this guide that mention a deadline: Ask why coverage ended.

County differences

  • Offices, hours and local help can differ by county. Use the office that serves the county where the person lives.
  • If you are not sure which office serves an address, ask the agency or Kentucky 211.

What No One Left Outside does not know

  • What any clinic or pharmacy will actually offer. No One Left Outside does not confirm assistance programmes, sliding scales, or stock.
  • Renewal timing, review and appeal deadlines, and plan-specific procedures. Ask the agency; these are not published here.
  • An old card does not establish active enrollment, a particular benefit or provider acceptance.
  • Aetna OTC eligible ages and Passport phone service terms remain in conflict/uncertain. WellCare's household OTC balance must be reconciled by the plan.
  • No local stock, provider availability, approval or delivery time is established.
  • The plan must confirm member-specific treatment authorizations and reward/allowance continuity.
  • Whether an office is open today, or how long the wait is
  • Whether a program has openings right now
  • Whether a particular person qualifies — only the agency or provider decides
Before you travelA final check of documents, opening hours, and the receiving contact.

Avoid a wasted trip

  1. 1.Recheck the location, hours, appointment rules, and current document instructions before leaving.
  2. 2.Keep originals and copies organized, and ask before handing over the only copy you have.
  3. 3.At the counter, explain what is missing and ask what replacement or workaround evidence can be reviewed.
  4. 4.Ask what was received, what is still missing, how status can be checked, and what happens if the normal route fails.
  5. 5.Keep a safe copy, receipt, confirmation, or reference number for anything you submit.

Ask before leaving the counter: “Is there anything else that could prevent this application from being approved today?”

Universal preparation guidance · checked 2026-07-28 · Jurisdiction-neutral

Preparation and practice guidanceGeneral advice that applies to most appointments and calls, not only to this journey.

Practitioner and helper guidance

Preparation ideas for the person and anyone helping

  • Write down the next action before ending the conversation.

    A named next action is easier to resume than a general instruction to follow up.

  • Ask the agency what could stop the process before the person travels.

    The agency can identify current requirements that No One Left Outside has not verified.

  • Separate documents, client statements, agency instructions, and unconfirmed assumptions in the record.

    Clear labels let the next helper reuse what is known without turning an inference into a fact.

  • End each handoff with a named owner, safe contact method, next check date, and fallback.

    A referral is easier to resume when responsibility and the failed-route response are visible.

Universal preparation guidance · checked 2026-07-28 · Jurisdiction-neutral

Resolve coverage status and address care needs

This comparison does not recommend one option.

Coverage-status process

Documents
Ask the agency for its current situation-specific list.
Cost
No cost statement is published by No One Left Outside.
When it may matter
When an agency decision, renewal, or coverage record needs attention.
When it may not
It may not solve an immediate care or medication need by itself.

Care while status is unresolved

Documents
Requirements vary by provider and must be confirmed.
Cost
Ask the provider what it charges before receiving non-emergency care.
When it may matter
When care or medication cannot wait for the coverage process.
When it may not
It does not decide or restore Medicaid coverage.

These paths can be discussed together. No One Left Outside does not recommend a plan or decide coverage.

Universal preparation guidance · checked 2026-07-28 · Jurisdiction-neutral

Appointment strategy

  1. 1.Ask whether an appointment is required before you travel.
  2. 2.Ask how walk-ins are handled and whether arriving early changes the process.
  3. 3.Confirm the location, hours, and documents again on the day you plan to go.
  4. 4.Ask what safe contact method will be used for changes, cancellations, or follow-up.
  5. 5.Before ending, ask who to contact and what to do if the appointment or referral cannot proceed.

Scheduling links and phone numbers are pending verification.

Universal preparation guidance · checked 2026-07-28 · Jurisdiction-neutral

Day of the appointment or visit

At the office

  1. 1.Arrive early when practical, especially if you are walking in.
  2. 2.Ask for a realistic wait estimate.
  3. 3.Ask whether the office uses text messages, callbacks, or another queue-notification system.
  4. 4.Ask whether you can leave briefly and return without losing your place.
  5. 5.Prepare for a potentially long day.
  6. 6.Write down the name or department that gave each instruction, the date, and the next action.

Bring for the wait

  • A charger
  • Water and snacks where permitted
  • Medications you may need during the wait
  • All paperwork together in one folder
  • Something to do while you wait
  • A safe way to take notes and store confirmation or reference numbers

Universal preparation guidance · checked 2026-07-28 · Jurisdiction-neutral

What No One Left Outside cannot promise

  • No One Left Outside does not decide eligibility.
  • No One Left Outside does not submit applications, renewals, appeals, or documents.
  • No One Left Outside cannot guarantee approval, a timeline, an appointment, or a fee waiver.
  • No One Left Outside is not a legal or benefits advisor.
  • No One Left Outside is not affiliated with any agency named on a journey page.

What requires an agency or provider

  • Eligibility and coverage decisions
  • Renewal, response, review, and deadline rules
  • Current document requirements and plan-specific processes

Back to the section list

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Take this with you

The referral packet is a one-page version built to print and hand over: numbers to call and when they answer, what to bring, what to ask, what to do if it does not work, and where each checked fact came from. It has blank lines to write on.

Open the referral packet
Open the Action Plan workspace

You can also print this full page with your browser’s print command. It keeps the preparation steps, recovery questions, day-of plan, and before-you-leave question while removing site navigation.

Guidance provenance

Day 1 uses universal preparation guidance and clearly labeled field practice. Kentucky-specific official details remain pending until a named source and check date are recorded.

Official details not yet verified — ask the agency for current instructions · checked 2026-07-28 · Kentucky

Journey definition alpha-reviewed; checked 2026-08-01. Next review due 2026-11-05. Content structure and honesty language reviewed against No One Left Outside operating doctrine; Kentucky-specific official details remain pending unless a block names a verified source.

Each guidance block carries its own basis, jurisdiction, confidence, and check date. No One Left Outside operating doctrine and draft SOP material may inform universal preparation prompts, but do not establish agency rules or provider practices.