BenefitsInstructions pageconditional

Lifeline application, document and account-recovery help

Official owner USAC

Ask USAC for help with an application, recertification, requested documents or resetting your account.

What problem this helps solve

Ask USAC for help with an application, recertification, requested documents or resetting your account.

Who completes it: The Lifeline applicant/subscriber contacts USAC directly; NOLO does not handle account credentials.

What this does not prove

The agency determines acceptance, eligibility and processing; opening the route establishes none of those outcomes.

Dated source check

Official destination checked

The maintained official source was opened and read on September 30, 2026; access is distinct from acceptance or eligibility.

Last checked Sep 30, 2026. A working link does not establish the current edition, suitability, agency acceptance, or service availability.

Open official source page

No direct public document recorded

Use the maintained official source above. A direct downloadable document has not been established in this record; follow the owner's route for a portal, office request, or current attachment.

Use the official pathway

NOLO's preparation notes summarize the dated sources in this record. Follow the agency's official instructions and current edition when they differ.

1. Check that this route fits

Stage and purpose: Assistance or account recovery
Who completes it: The Lifeline applicant/subscriber contacts USAC directly; NOLO does not handle account credentials.
Jurisdiction: United States (federal program)
Application mode: Telephone; Official support contact

2. Prepare before starting

Separate USAC application problems from company service/device/billing issues.

Documents named by the source

Have your name, application number if available, and reason for contacting support ready for USAC; do not enter them into NOLO.

Fees and fee waivers: UNKNOWN; ask the official support center.
Account: The support route explicitly includes resetting an account.
Appointment: Not established; use published support channels.
Signature: Not an application or signature form.
Third-party certification or assessment: Unknown — confirm any certification, referral, or assessment with the official owner.

3. Follow official submission instructions

Read official instructions

Call 800-234-9473; English and Spanish options
Use the contact details on the official support page

4. Get help or an accommodation

Lifeline Support Center: application, documents or account help
USAC publishes 800-234-9473 with English/Spanish options. Device, bill and service problems go to your company.

Languages: English and Spanish phone options published

Accessibility: External accessibility conformance has not been tested by NOLO.

5. Know the supported next step

Follow USAC instructions and retain the reference they provide, if any.

Restrictions and unresolved details

NOLO cannot recover accounts, determine eligibility or provide a phone/device.

The agency determines acceptance, eligibility and processing; opening the route establishes none of those outcomes.

Continue with your journey

Return to the connected step to decide what to do next. Opening this record does not complete that step or submit an application. If the official route is unavailable, use the assistance options above or browse help in the journey.

No Phone, Lost Phone, or No Internet
- Assistance or account recovery
  Return to step: Keep or restore the Lifeline benefit
Browse help for No Phone, Lost Phone, or No Internet

Back to all forms and portals

Form record

Adds to a private plan in this browser tab. Nothing is sent to the provider, and nothing is applied for.

Official title: Lifeline application, document and account-recovery help
Form number: Unknown / not established
Program: Lifeline Support Center
Jurisdiction: United States (federal program)
Revision / edition: Unknown
Who completes it: The Lifeline applicant/subscriber contacts USAC directly; NOLO does not handle account credentials.
Signature: Not an application or signature form.
Submission methods: Call 800-234-9473; English and Spanish options, Use the contact details on the official support page
Supporting documents: • Have your name, application number if available, and reason for contacting support ready for USAC; do not enter them into NOLO.
Languages: English and Spanish phone options published
Accessibility: External accessibility conformance has not been tested by NOLO.

Related NOLO journeys

Use a journey to prepare for documents, blockers, and backup routes around this destination.

No Phone, Lost Phone, or No Internet

Before sharing information

• Check that the address begins with https:// and matches the agency above.
• Read the agency’s privacy and consent language before entering personal information.
• Save a confirmation or reference number if one is provided.
• If a page asks for payment unexpectedly, stop and confirm the fee with the agency.

Source note: The agency determines acceptance, eligibility and processing; opening the route establishes none of those outcomes.

NOLO does not process this form, receive your answers, decide eligibility, or represent the agency. A destination check does not confirm current funding, acceptance, or an outcome.

Report a broken or changed source