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Exploring: KentuckyChange state
This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.More

This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.

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Journey guide

Transportation Barrier

This guide gives dated public contacts and rules to ask about; each actual ride and care alternative still needs acceptance.

Your plan

9 steps, in the order that works. Select any step for the full instructions.

  1. Do this first. Use emergency help when needed. More info.
  2. Step 1 of 9. Write down the actual trip. More info.
  3. Step 2 of 9. Check coverage without delaying care. More info.
  4. Step 3 of 9. Call the medical-trip county broker. More info.
  5. Step 4 of 9. Check local bus and paratransit routes. More info.
  6. Step 5 of 9. Find an everyday rural ride. More info.
  7. Step 6 of 9. Arrange wheelchair or escort access. More info.
  8. Step 7 of 9. Ask about conditional ride programs. More info.
  9. Step 8 of 9. Confirm pickup and a safe return. More info.
  10. Step 9 of 9. Resolve a denied or failed ride. More info.

This is the ordered plan for Transportation Barrier. Each step links to its full instructions further down this page.

Answer these to shorten your plan

Optional. Answers stay in this browser tab; they are not placed in the address, sent to No One Left Outside or used to decide eligibility. Skipping every question gives you the full plan above.

Is this a medical trip you want checked for Medicaid NEMT?
Is Medicaid coverage for the person already established?
Do wheelchair, boarding help or escort needs affect this trip?
Has the operator accepted pickup and return?

Progress stays in this browser tab and is never sent to No One Left Outside.

Start here

Your first action

Packet

Do this now

Check immediate safety, then write down your county, pickup, destination, timing, trip purpose, mobility needs and return. For a medical emergency or immediate danger, call 911.

Next: Medicaid medical trip: find your county broker

Open Kentucky's county NEMT broker directory

Ask: Ask the county broker to check your covered medical trip and eligibility. Routine requests need 72 hours, including weekends and holidays; book weekdays 8 a.m.–4:30 p.m. or Saturday 8 a.m.–1 p.m. local time. Confirm access, pickup and return. For an everyday trip, use the public transit route below.

Situation: You need a way to reach care, work, food or another essential destination, including a safe return and any access support.

What you need to startUse what you have. Missing items do not block the first call.

Have ready if available

  • Residence county and actual pickup and destination
  • Date, required arrival time and return window
  • Mobility device, boarding help, child seat and support person needs
  • A safe callback method; share Medicaid numbers only with the official booking service

Without a phone, stable address or requested document, ask a trusted helper and the booking service for an accepted contact or application route before traveling.

If the first route fails

For everyday travel, no Medicaid coverage, or a medical ride that cannot be confirmed: Use the county public transit directory and the regional contacts in the plan. Ask for the actual service area, full fare, notice, operating hours, access and both trip legs. If travel cannot be arranged safely, ask the destination about remote, nearer or rescheduled service. For a denied or unresolved NEMT trip, call state customer service at 888-941-7433.

Find a public transit provider by county

Keep the booking or care request open until an accepted trip or safe service alternative is arranged.

Last checked 2026-09-30 · Kentucky · official source: Kentucky Transportation Cabinet: Public Transportation Providers

What remains uncertain: A public contact or Medicaid card does not confirm a ride, plan extra, affordable fare, accessible vehicle or safe return. Some rural route details and local volunteer coverage remain unresolved.

Universal preparation guidance · checked 2026-09-30 · Kentucky

Programs under one organization can differ. Provider information · Methodology

Choose what needs attention

Which travel barriers apply?

Choose every relevant barrier; medical broker and everyday public transit rules are separate.

Select a card to add it. Select it again to remove it.

Keep the plan moving

If the first route is closed or you cannot use it

A closed office, unanswered call, or unavailable device does not prove that you are denied or that a service is unavailable. This guide lists some options, not every possible route. If it is safe to do so, ask for another appropriate contact and keep the original task open.

The office or line is closed

Record what failed and when. Use a listed same-day alternative if one exists, and keep the original call or application as a separate follow-up.

See things that may help today

You cannot use the phone or website

Check for another published channel or ask a trusted helper to open the route with you. Share only the minimum information needed. If no workable channel is listed, that gap remains unknown.

Check the official routes

Related resources can offer another path, but a listing does not confirm current hours, capacity, eligibility, or acceptance. Review related resources.

What this guide cannot promise

Reviewed guidance only. Fees, timelines, eligibility, document substitutes, capacity, and provider practices are not published unless supported by a named source. Confirm current requirements directly.

How to read checked, listed, and unknown informationA listing can stay useful without being provider confirmed.
Checked fact or route
No One Left Outside matched the fact to the named source on the date shown. This is not proof of current availability or provider confirmation.
Directory lead
A listing that may still help remains visible with an honest status such as Possibly active or Needs verification.
PROVIDER CONFIRMED
Only named fields backed by linked first-party provider evidence, integrity checks, and attributed human approval may carry this state. No One Left Outside never infers it from a website, import, likely fit, or contact attempt.
UNKNOWN / Needs verification
No One Left Outside does not know the answer yet. Confirm it directly; this is not a claim that the resource or option does not exist.

Each step in full

The same steps as the plan above, with the instructions for each one.

  1. Do firstUse emergency help when needed

    Private plan · nothing is sent

    Do this

    Call 911 for a medical emergency or immediate danger. Routine transportation cannot assess symptoms or send an ambulance.

    • If a medical emergency or immediate danger is happening, call 911. Do not wait on a Medicaid broker, public bus, paratransit application or volunteer driver.
    • If symptoms or travel safety are unclear, contact the treating healthcare team for a decision about care and transport.

    Ways to get help for this step

    • 911 — immediate danger or a medical emergency

      A medical emergency or immediate danger, anywhere. Routine transportation cannot send an ambulance.

      Call 911

    Limits and what to confirm

    • No One Left Outside cannot assess symptoms, determine whether travel is safe, or dispatch a vehicle.
    Why this step is here

    Immediate safety comes before a scheduled ride.

    What was checked, and what is still unknown (1)

    Official sources checked (1)

    Still unknown

    • No One Left Outside cannot assess symptoms, determine whether travel is safe, or dispatch a vehicle.
    Back to your plan

  2. Step 1Write down the actual trip of 9

    Private plan · nothing is sent

    Do this

    Prepare the county, exact pickup and destination, date, arrival time, access needs and return; give private details directly to the booking service.

    • Confirm the destination is expecting you and ask how much arrival time is needed. Record the pickup point, drop-off point, outbound and return windows, travelers, child seats and mobility equipment.
    • Ask who can safely receive pickup updates if you have no working phone or a changing address. Use a trusted helper or clinic phone with permission; confirm the booking service accepts that callback arrangement.
    • Keep Medicaid numbers, diagnoses and exact private pickup locations out of No One Left Outside search text, shared links and public notes. Provide only what the official booking service needs directly to it.

    Move on when: you can explain the actual trip to a booking service and have a safe contact method.

    Ways to get help for this step

    • Medicaid NEMT broker for your county — Kentucky directory

      A Medicaid-covered medical trip is booked with the NEMT broker for your county.

      Open official route →
    • Public transportation provider for your county — Kentucky directory

      Any other trip goes to the public provider for your county, at its own fare.

      Open official route →

    Limits and what to confirm

    • A clinic appointment does not establish that a ride or safe return is available. Alternative callback arrangements need the booking service's acceptance.
    What was checked, and what is still unknown (1)

    Official sources checked (1)

    • Kentucky Legislative Research Commission603 KAR 7:080. Human service transportation delivery.
      Establishes: The NEMT broker collects member identity, Medicaid number, pickup and delivery addresses, date, time, telephone, covered service and special needs.
      Checked on 2026-09-30

    Still unknown

    • A clinic appointment does not establish that a ride or safe return is available. Alternative callback arrangements need the booking service's acceptance.
    Back to your plan

  3. Step 2Check coverage without delaying care of 9

    Private plan · nothing is sent

    Do this

    If Medicaid coverage or the covered trip is unclear, ask the broker to check it and use the Medicaid guide in parallel.

    • NEMT is for eligible Medicaid-covered medically necessary services. Medicaid enrollment by itself does not confirm this trip; the regulation excludes QMB-only and Phase 3 KCHIP recipients.
    • An operational household car can affect approval. If it cannot be used for this visit, ask which documented exception applies: medical inability to drive, mechanical failure, work or school use during the appointment, or a needed lift-equipped vehicle that is unavailable.
    • If you recently moved, have no stable address, or the Medicaid county code differs from where you live, tell the regional broker. The regulation includes broker coordination for a county-code mismatch and county code 121.
    • If you are uninsured or coverage is pending, ask the clinic about safely keeping, moving or remotely completing the visit and compare paid public or conditional community rides while coverage is checked.

    Ways to get help for this step

    Limits and what to confirm

    • Coverage approval, the medical service's coverage and the correct county coding for this person are not established here.
    What was checked, and what is still unknown (1)

    Official sources checked (1)

    Still unknown

    • Coverage approval, the medical service's coverage and the correct county coding for this person are not established here.
    Back to your plan

  4. Step 3Call the medical-trip county broker of 9

    Private plan · nothing is sent

    Do this

    For a Medicaid medical trip, find your residence county in the contacts below; routine requests need at least 72 hours, including weekends and holidays.

    • Use the county list below or the state directory. Call your regional broker Monday–Friday 8 a.m.–4:30 p.m. or Saturday 8 a.m.–1 p.m. local time. Routine transportation hours are Monday–Friday 6 a.m.–8 p.m. and Saturday 8 a.m.–1 p.m.; routine services close on the six state-listed holidays. Confirm that both legs fit.
    • Ask the broker to check the trip, household vehicle exception if relevant, approved pickup and destination, lift or escort need, and return. Ask for the reservation confirmation number; a clinic appointment or referral is not a ride confirmation.
    • A destination outside your residence county and contiguous counties normally needs a clinician's medical referral to the closest appropriate service. Ask the broker which referral or authorization it needs before the trip.
    • If notice is under 72 hours, ask the healthcare team and broker whether the specific clinician-verified urgent-care rule applies. After-hours urgent nonemergency requests use the broker's paging route. Inpatient discharges during service hours have a separate notice exception. Routine last-minute appointments are not automatically urgent.
    • Do not pay a friend or family member expecting Medicaid mileage reimbursement. Kentucky's private-auto option pays an approved enrolled driver for a broker-approved trip and excludes recipients who are that driver's family or household members.
    • For a long-distance specialty visit, Kentucky has a separate Travel Reimbursement Program. Its February 2026 instructions require a referral, Medicaid-covered medically necessary care, credentialed Kentucky Medicaid/MCO provider and prior approval at least seven days ahead. They say at least 90 miles, while the member page also says more than 90; confirm eligibility exactly at 90 miles before spending. Call 502-564-6890 or use the official form; approval is separate from broker booking.

    Move on when: the broker has accepted the request with a confirmation number, or you have the exact reason and next action for a pending or denied trip.

    Ways to get help for this step

    • State county broker directory
      Open official route →
    • GRITS NEMT — Region 01: 844-575-9676

      Counties: Ballard, Calloway, Carlisle, Fulton, Graves, Hickman, Marshall, McCracken. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 844-575-9676
    • PACS NEMT — Region 02: 800-467-4601

      Counties: Caldwell, Christian, Crittenden, Hopkins, Livingston, Lyon, Muhlenberg, Todd, Trigg. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 800-467-4601
    • GRITS NEMT — Region 03: 800-816-3511

      Counties: Daviess, Hancock, Henderson, McLean, Ohio, Union, Webster. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 800-816-3511
    • GRITS NEMT — Region 04: 844-870-4646

      Counties: Breckinridge, Grayson, Hardin, LaRue, Marion, Meade, Nelson. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 844-870-4646
    • LKLP NEMT — Region 05: 800-245-2826

      Counties: Adair, Allen, Barren, Butler, Edmonson, Green, Hart, Logan, Metcalfe, Simpson, Taylor, Warren. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 800-245-2826
    • FTSB NEMT — Region 06: 888-848-0989

      Counties: Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer, Trimble. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 888-848-0989
    • BGCAP NEMT — Region 08: 800-456-6588

      Counties: Anderson, Boyle, Casey, Franklin, Garrard, Jessamine, Lincoln, Mercer, Scott, Washington, Woodford. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 800-456-6588
    • FTSB NEMT — Region 09: 888-848-0989

      Counties: Boone, Campbell, Carroll, Gallatin, Grant, Kenton, Owen, Pendleton. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 888-848-0989
    • FTSB NEMT — Region 10: 888-848-0989

      Counties: Fayette. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 888-848-0989
    • FTSB NEMT — Region 11: 888-848-0989

      Counties: Bourbon, Clark, Estill, Harrison, Madison, Montgomery, Nicholas, Powell. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 888-848-0989
    • RTEC NEMT — Region 12: 800-321-7832

      Counties: Bell, Clinton, Cumberland, Knox, Laurel, McCreary, Monroe, Pulaski, Rockcastle, Russell, Wayne, Whitley. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 800-321-7832
    • LKLP NEMT — Region 13: 800-245-2826

      Counties: Breathitt, Clay, Harlan, Jackson, Knott, Lee, Leslie, Letcher, Owsley, Perry, Wolfe. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 800-245-2826
    • SVTS NEMT — Region 14: 800-444-7433

      Counties: Floyd, Johnson, Magoffin, Martin, Pike. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 800-444-7433
    • LKLP NEMT — Region 15: 800-245-2826

      Counties: Bath, Boyd, Carter, Elliott, Greenup, Lawrence, Menifee, Morgan, Rowan. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 800-245-2826
    • LVCAP NEMT — Region 16: 800-327-5196

      Counties: Bracken, Robertson, Mason, Fleming, Lewis. Medical-trip broker; confirm eligibility, notice, access and return.

      Call 800-327-5196

    Limits and what to confirm

    • Short notice does not itself qualify as urgent care; clinical verification and trip approval are required.
    • May require upfront payment; do not assume reimbursement or individual approval.
    • Exactly 90 miles needs confirmation because the page uses both at least and more than 90 miles.
    • A public broker contact does not confirm a driver, accessible vehicle, individual eligibility, an exception approval or a safe return. This county list does not establish everyday public transit coverage.
    What was checked, and what is still unknown (6)

    Official sources checked (6)

    • Kentucky Transportation CabinetHuman Services Transportation
      Establishes: The state directory lists these exact county-to-broker phone assignments.
      Checked on 2026-09-30
    • Kentucky Transportation CabinetHow to Schedule Non-Emergency Medical Transportation (NEMT)
      Establishes: Routine notice is 72 hours with weekends and holidays included; scheduling hours and urgent care conditions are published.
      Practical limit: Short notice does not itself qualify as urgent care; clinical verification and trip approval are required.
      Checked on 2026-09-30
    • Kentucky Legislative Research Commission603 KAR 7:080. Human service transportation delivery.
      Establishes: County and contiguous-county service area, outside-area referral, six holiday closures, inpatient discharge notice exception and confirmation number are documented.
      Checked on 2026-09-30
    • Kentucky Transportation CabinetBecome a Private Auto Transportation Provider
      Establishes: Private-auto mileage reimbursement is for approved enrolled providers with broker approval; recipients cannot be the driver's family or household members.
      Checked on 2026-09-30
    • Kentucky Department for Medicaid ServicesTravel Reimbursement Instructions 2026 — February 2026
      Establishes: A separate long-distance reimbursement program has referral, provider credentialing, distance, seven-day prior approval and receipt conditions.
      Practical limit: May require upfront payment; do not assume reimbursement or individual approval.
      Checked on 2026-09-30
    • Kentucky Cabinet for Health and Family ServicesMedical Transportation
      Establishes: The current member page links the 2026 instructions and prior authorization form.
      Practical limit: Exactly 90 miles needs confirmation because the page uses both at least and more than 90 miles.
      Checked on 2026-09-30

    Still unknown

    • A public broker contact does not confirm a driver, accessible vehicle, individual eligibility, an exception approval or a safe return. This county list does not establish everyday public transit coverage.
    Back to your plan

  5. Step 4Check local bus and paratransit routes of 9

    Private plan · nothing is sent

    Do this

    For work, groceries, benefits visits and other everyday trips, check actual bus stops or apply for the local paratransit program.

    • Louisville-area TARC: base fare $2.25; exact cash has no transfer, while MyTARC card or mobile fare includes two-hour transfers. Qualified reduced MyTARC fare is $1.00 and the initial photo card is $5. Call 502-585-1234 for fare and route help. Check both legs against the current route timetable.
    • Lexington Lextran: adult fixed-route fare $1.00, youth age 7–18 $0.80, qualified senior age 62+, disability, Medicare or veteran fare $0.50; transfers last 90 minutes. Cash and physical passes are available. Each discount follows Lextran's own application or card rules.
    • Northern Kentucky TANK lists routes in Boone, Campbell and Kenton and downtown Cincinnati, with a $2 local cash fare. A named county does not mean every pickup point is on a route; confirm stops and the current timetable.
    • If disability prevents using a fixed route, use the access step below. Paratransit approval and reservations are separate from a reduced bus-fare card.
    • For a Medicaid plan extra ride or bus voucher, check the exact current Kentucky Medicaid plan, membership, allowed purpose, enrollment condition and available county. Use the Medicaid guide; a plan extra does not replace the state NEMT broker.

    Ways to get help for this step

    Limits and what to confirm

    • Reduced-fare and pass text on this page contains conflicting amounts; confirm those amounts before relying on them.
    • No fare assistance, plan extra, reduced-fare approval or whole-county route access is established for this person.
    What was checked, and what is still unknown (5)

    Official sources checked (5)

    • Transit Authority of River CityFare Structure
      Establishes: TARC base and reduced fares, exact cash and transfer rules, photo card price and 502-585-1234 contact.
      Checked on 2026-09-30
    • Transit Authority of River CityRoutes & Schedules
      Establishes: TARC publishes route-specific stops and schedules.
      Checked on 2026-09-30
    • LextranFares & Passes
      Establishes: Lextran published fares, discount groups, proof rules, cash/pass payment and 90-minute transfers.
      Checked on 2026-09-30
    • Transit Authority of Northern KentuckyHome / Routes & Schedules
      Establishes: TANK names Boone, Campbell, Kenton and downtown Cincinnati in its route service description.
      Checked on 2026-09-30
    • Transit Authority of Northern KentuckyFare Structure & Passes
      Establishes: TANK's local cash fare table lists $2.
      Practical limit: Reduced-fare and pass text on this page contains conflicting amounts; confirm those amounts before relying on them.
      Checked on 2026-09-30

    Still unknown

    • No fare assistance, plan extra, reduced-fare approval or whole-county route access is established for this person.
    Back to your plan

  6. Step 5Find an everyday rural ride of 9

    Private plan · nothing is sent

    Do this

    Use public demand-response or a regional route for rural travel; its public fare and coverage can differ from the same agency's Medicaid broker role.

    • RTEC: 800-321-7832, paid public notice 24 hours; $1 per mile, $4 minimum, or outside regular hours $1.50 per mile, $6 minimum. Its services page names Bell, Clinton, Cumberland, Knox, Laurel, McCreary, Monroe, Pulaski, Rockcastle, Russell, Taylor, Wayne and Whitley. Its homepage also names Adair and Green; coverage there is unresolved. Booking weekdays 8 a.m.–4:30 p.m. and Saturday 8 a.m.–1 p.m.; travel weekdays 6 a.m.–8 p.m. and Saturday 8 a.m.–1 p.m., except listed holidays.
    • GRITS paid public Region 3: Daviess, Hancock, Henderson, McLean, Ohio, Union and Webster; 800-816-3511, weekdays 6 a.m.–6 p.m.; $1.10 per mile, $4 minimum within the region, $1.50 per mile outside. Ask about notice. Region 1 and 4 public fares and availability need separate confirmation.
    • PACS: Christian, Trigg and Todd public inquiries 270-886-7999; Hopkins, Muhlenberg, Caldwell, Crittenden, Lyon and Livingston 270-821-3232, weekdays 8 a.m.–4:30 p.m. Saturday hours on the page are Medicaid only. Regional public fares and notice are unresolved. Hopkinsville's city bus is $2; a three-quarter-mile deviation is $4 with 48 hours' notice at 270-890-6055.
    • Licking Valley: Bracken, Fleming, Lewis, Mason and Robertson, 800-327-5196; weekday travel 6 a.m.–6 p.m., 72 hours' notice; round trip $12 within county, $20 neighboring county, $100 outside rural area. Ask which ID is accepted, whether a lift or escort is available and whether the return is included.
    • FTSB: Bourbon, Harrison and Nicholas; Rowan through MorTrans, 859-258-2722 or 888-848-0989; demand-response $1 per mile, $2 one-way minimum. Ask for the current travel and booking window. Work/education trips in those four counties advise 24 hours' notice and advertise $30 or $40 monthly passes; call 7 a.m.–4:30 p.m. to ask which applies.
    • Middle Kentucky: trips originating in Breathitt County, 606-666-7204 weekdays 8 a.m.–4:30 p.m.; $1 per mile, book no later than 3 p.m. the previous day, up to 72 hours ahead. Do not infer ride origins in other counties from the agency's wider service area.
    • TACK public service for Hardin and Meade residents: 270-765-2612 extension 2; no same-day service. Call by noon the prior business day, Friday noon for Monday or before a holiday closure. Prepay by phone card or cash in person. Ordinary fare $1.50 per mile, $9 one-way minimum; return costs extra. For trips over 70 miles, fare is $3 per mile and a return is charged even if not ridden; allow five or more days, and waiting over two hours adds $25 per hour. Ask for the full quote. Pickups weekdays 5 a.m.–7 p.m., out-of-town until 6 p.m.; state county directory controls NEMT brokerage.
    • Blue Grass demand-response: 800-456-6588, $1.75 per mile, $5 minimum; weekdays 6 a.m.–6 p.m. and Saturday 8 a.m.–4:30 p.m. The current page lacks its full demand-response county list and booking notice. Bluegrass RIDE local fare is $1, Georgetown local is free; a half-mile deviation needs 24 hours. The active weekday Danville–Nicholasville–Brannon Crossing–Lexington route is $5 each way; other listed regional routes say Coming Soon.
    • If your county or exact address is absent here, use the KYTC public provider directory or ask your county aging/disability or community action agency for an active public route. Current general-public details for some LKLP, Sandy Valley and western counties remain unresolved; a Medicaid broker assignment does not fill that gap.

    Move on when: an operator has accepted both trip legs and quoted the full fare, or the destination has agreed to a safe alternate service arrangement.

    Ways to get help for this step

    Limits and what to confirm

    • The July 1 effective year is not stated; obtain a full quote for the actual trip and return.
    • Its medical broker phone differs from the state directory; use the current state Region 4 contact for NEMT.
    • These published prices and county lists do not establish a driver or affordable trip today. Incomplete local fares, current timetables, registration, booking notice, accessible vehicle capacity and unlisted rural coverage require confirmation.
    What was checked, and what is still unknown (19)

    Official sources checked (19)

    • Rural Transit Enterprises CoordinatedServices
      Establishes: The services page lists the 13 public counties above.
      Checked on 2026-09-30
    • Rural Transit Enterprises CoordinatedHome / About Us
      Establishes: The homepage adds Adair and Green to a 15-county service list; this conflicts with the services page.
      Checked on 2026-09-30
    • Rural Transit Enterprises CoordinatedScheduling
      Establishes: Paid public notice is 24 hours, with separate booking and travel hours.
      Checked on 2026-09-30
    • Rural Transit Enterprises CoordinatedFares
      Establishes: Current posted regular and outside-regular-hours per-mile fares and minimums.
      Practical limit: The July 1 effective year is not stated; obtain a full quote for the actual trip and return.
      Checked on 2026-09-30
    • Audubon Area Community ServicesTransportation Services / GRITS Transportation
      Establishes: GRITS Region 3 paid public county list, phone, hours and fares.
      Checked on 2026-09-30
    • Pennyrile Allied Community ServicesTransportation
      Establishes: PACS public county group contacts and Medicaid-only Saturday qualification.
      Checked on 2026-09-30
    • Pennyrile Allied Community ServicesPublic Transportation – Hopkinsville Transit
      Establishes: Hopkinsville city bus fare and deviation cost, geography and 48-hour notice.
      Checked on 2026-09-30
    • Licking Valley Community Action ProgramPublic Transit
      Establishes: Licking Valley's five public counties, phone, 72-hour notice, weekday hours and round-trip fare tiers.
      Checked on 2026-09-30
    • Federated Transportation Services of the BluegrassBHN – Bourbon Harrison & Nicholas Counties
      Establishes: Bourbon, Harrison and Nicholas demand-response fare and phone.
      Checked on 2026-09-30
    • Federated Transportation Services of the BluegrassMorTrans
      Establishes: Rowan demand-response fare and contact.
      Checked on 2026-09-30
    • Federated Transportation Services of the BluegrassJob & Education Rides
      Establishes: Four-county work/education trips, 24-hour advance advice, phone hours and monthly pass range.
      Checked on 2026-09-30
    • Middle Kentucky Community Action PartnershipTransportation
      Establishes: Breathitt origin public service, fare, phone hours and previous-day 3 p.m. cutoff.
      Checked on 2026-09-30
    • Blue Grass Community Action PartnershipTransportation Services
      Establishes: Current Blue Grass demand-response fare, travel hours and phone.
      Checked on 2026-09-30
    • Blue Grass Community Action Partnership / Bluegrass RIDEFares
      Establishes: Local fare is $1; Georgetown local service is free.
      Checked on 2026-09-30
    • Blue Grass Community Action Partnership / Bluegrass RIDEHow to Ride
      Establishes: Half-mile route deviation requires 24 hours and a call to 800-456-6588.
      Checked on 2026-09-30
    • Blue Grass Community Action Partnership / Bluegrass RIDERegional
      Establishes: Active regional route and fare; the other two regional routes are Coming Soon.
      Checked on 2026-09-30
    • Transit Authority of Central KentuckyPublic Services — TACK
      Establishes: Hardin/Meade paid public service, prepaid fare, separate return charges, over-70-mile five-day notice, higher fare and waiting fee.
      Checked on 2026-09-30
    • Transit Authority of Central KentuckyTACK Transportation — current public booking notice
      Establishes: No same-day public trips; prior business-day noon cutoff, Friday for Monday and holiday adjustment.
      Checked on 2026-09-30
    • Transit Authority of Central KentuckyHow to Ride — TACK
      Establishes: Booking contact, private profile, prepayment and advance mobility/attendant notice.
      Practical limit: Its medical broker phone differs from the state directory; use the current state Region 4 contact for NEMT.
      Checked on 2026-09-30

    Where authoritative sources disagree

    RTEC public service counties

    • RTEC Services: Names 13 public service counties, including Taylor but excluding Adair and Green.
    • RTEC homepage: Names 15 counties, adding Adair and Green.

    Practical consequence: A person in Adair or Green cannot rely on the homepage alone as proof that their public trip can be booked.

    Safer action: Call RTEC with the actual origin and destination before traveling or paying; use the county public provider directory if the trip is outside service.

    Still unknown

    • These published prices and county lists do not establish a driver or affordable trip today. Incomplete local fares, current timetables, registration, booking notice, accessible vehicle capacity and unlisted rural coverage require confirmation.
    Back to your plan

  7. Step 6Arrange wheelchair or escort access of 9

    Private plan · nothing is sent

    Do this

    Explain the device, boarding help and support person you need; ask the actual program to confirm a suitable vehicle, eligibility and return.

    • For NEMT, tell the broker about a lift-equipped vehicle, child seat and medically necessary attendant before booking. Children under 13 need a parent, guardian or approved designee. Required parent/guardian/escort rides have no fare; special escort certification may need a clinician's classification form.
    • TARC3 now takes new applications and renewals through ADARide.com; call 877-232-7433 for application help without internet or 502-213-3217 for TARC eligibility questions. Disability alone is not eligibility. Service follows the three-quarter-mile regular nonexpress route area and comparable hours, not all of Jefferson County.
    • After TARC3 approval, reservations are 502-560-0333; published fare $4.50 each way. Its currently linked older rider guide says book up to seven days ahead and by 4:30 p.m. the previous day, with reservations 8 a.m.–4:30 p.m. seven days a week; confirm those current booking instructions when calling.
    • Lextran Wheels covers Fayette County, subject to application and healthcare verification: eligibility 859-244-2030; reservations 859-233-3433, up to 14 days ahead and by 4:45 p.m. the previous day. Fare $1.60 each way, $2 premium outside the fixed-route three-quarter-mile area; one personal care attendant rides free. Request other companions when booking; space and fare rules apply.
    • TANK RAMP application help: 859-814-2135. The program uses medical verification and a functional assessment, with strict ADA and outer service zones. Published zone fare is $2.50 or $5; ask reservations for current notice, actual endpoints, mobility-device limits, companion fare and both trip legs.
    • If denied, ask for the written reason, accessible application or appeal instructions and any temporary route the operator can actually confirm. While an application is pending, ask the destination whether nearer, remote or rescheduled service is safe; do not assume approval or a same-day accessible vehicle.

    Ways to get help for this step

    Limits and what to confirm

    • The guide is older than the current ADARide notice; confirm current reservation instructions.
    • Eligibility, lift capacity for a particular device, curb/door assistance, companion approval, visitor rules and a currently available accessible vehicle remain unresolved until the operator confirms.
    What was checked, and what is still unknown (8)

    Official sources checked (8)

    Still unknown

    • Eligibility, lift capacity for a particular device, curb/door assistance, companion approval, visitor rules and a currently available accessible vehicle remain unresolved until the operator confirms.
    Back to your plan

  8. Step 7Ask about conditional ride programs of 9

    Private plan · nothing is sent

    Do this

    Older adult, disability, veteran, cancer treatment and work programs each have their own geography and eligibility; ask before relying on a free or subsidized trip.

    • Kentucky Aging and Disability Resource Center: 877-925-0037 for your county agency. Ask about transport eligibility, enrollment, fare or donation, attendant, notice and actual capacity. The referral line does not reserve a ride.
    • TANK senior rides: age 67+ with photo ID at each ride, both endpoints in service area, medical/essential grocery/pharmacy/facility purposes only; weekday travel 8 a.m.–5 p.m. except holidays, $8 cash each way. Book 859-578-6949 weekdays 10 a.m.–5 p.m., up to one week ahead; service can be full.
    • Louisville VA DAV coordinator: 502-287-6989. Free medical rides are for ambulatory veterans; a caregiver requires VA clinician approval. If wheelchair transport is needed, ask the coordinator about VTS instead. Lexington VA publishes seven-day notice and specific pickup towns/windows; confirm the coordinator and actual pickup through the VA page.
    • VA travel pay is a separate reimbursement program with conditional eligibility, documentation and preapproval for some trip types. Keep receipts and attendance proof; plan to claim within 30 days. A paper VA Form 10-3542 can be filed by mail or in person. A free DAV ride cannot also be claimed as an expense.
    • For approved Kentucky Medicaid long-distance travel reimbursement, save fuel receipts for travel to the appointment and back; the instructions do not pay for another fill-up after reaching home. Lodging is conditional, up to $90 per night per invoice; adult caregiver lodging is excluded, and an afternoon or all-day appointment needs a clinician note for hotel consideration. Food is reimbursed at the actual receipt amount or $15 per day, whichever is lower; the inpatient recipient's food is excluded. Submit receipts matching approved dates within 30 days. Some arrangements require paying upfront; ask DMS before travel. The official form requests private identifiers—give them directly to DMS, never in No One Left Outside notes or a shared link.
    • American Cancer Society Road To Recovery: 800-227-2345 for cancer-related medical rides, where volunteers are available. Allow several business days; confirm the county, caregiver need, outbound and return.
    • For work, ask an enrolled Kentucky Works/TANF case worker whether the specific employment, childcare, interview or training trip qualifies. This is a separate program from Medicaid NEMT. FTSB work/education rides have a published four-county public route; other employer or local workforce assistance remains a question to confirm.

    Ways to get help for this step

    Limits and what to confirm

    • The page includes an I-15 notice reference inconsistent with Kentucky geography; local notice must be confirmed.
    • No full Kentucky county list or booking phone is established by this page.
    • County coverage and available volunteers are not established.
    • Private identifiers are for the official agency; No One Left Outside does not collect them.
    • A veteran status, age, disability, diagnosis or job offer does not itself establish program enrollment, a free ride, reimbursement or capacity.
    What was checked, and what is still unknown (10)

    Official sources checked (10)

    • Kentucky Cabinet for Health and Family ServicesAging and Disability Resource Center
      Establishes: Statewide 877-925-0037 referral and county agency directory.
      Checked on 2026-09-30
    • Transit Authority of Northern KentuckySenior Transportation
      Establishes: TANK senior age, ID, area, purpose, fare, hours and booking conditions.
      Checked on 2026-09-30
    • US Department of Veterans AffairsDAV vans: Transportation for Veterans – VA Louisville
      Establishes: Louisville DAV coordinator, ambulatory requirement, authorized caregiver and free-ride/travel-pay restriction.
      Practical limit: The page includes an I-15 notice reference inconsistent with Kentucky geography; local notice must be confirmed.
      Checked on 2026-09-30
    • US Department of Veterans AffairsTransportation for Veterans – VA Lexington
      Establishes: Lexington VTS seven-day notice, named pickup towns and appointment windows.
      Practical limit: No full Kentucky county list or booking phone is established by this page.
      Checked on 2026-09-30
    • US Department of Veterans AffairsFile and manage travel reimbursement claims
      Establishes: Conditional reimbursement, preapproval, receipts, 30-day filing and offline paper claim route.
      Checked on 2026-09-30
    • American Cancer SocietyRoad To Recovery
      Establishes: Cancer-related volunteer transportation and 800-227-2345 route.
      Practical limit: County coverage and available volunteers are not established.
      Checked on 2026-09-30
    • Kentucky Legislative Research Commission603 KAR 7:080. Human service transportation delivery.
      Establishes: Kentucky Works transportation purposes are a separate program in Section 5.
      Checked on 2026-09-30
    • Federated Transportation Services of the BluegrassJob & Education Rides
      Establishes: FTSB work/education public ride county scope and booking conditions.
      Checked on 2026-09-30
    • Kentucky Department for Medicaid ServicesTravel Reimbursement Instructions 2026 — February 2026
      Establishes: Approved fuel receipts, lodging up to $90/night/invoice, adult caregiver lodging restriction, clinician note for afternoon stays, food actual/up to $15/day lower, 30-day receipts and possible upfront payment.
      Checked on 2026-09-30
    • Kentucky Department for Medicaid ServicesPrior Authorization Form for Travel Assistance 2026
      Establishes: The official 2026 prior authorization form requests member, provider, MCO and appointment details.
      Practical limit: Private identifiers are for the official agency; No One Left Outside does not collect them.
      Checked on 2026-09-30

    Still unknown

    • A veteran status, age, disability, diagnosis or job offer does not itself establish program enrollment, a free ride, reimbursement or capacity.
    Back to your plan

  9. Step 8Confirm pickup and a safe return of 9

    Private plan · nothing is sent

    Do this

    Get the accepted booking, pickup window, return instructions and cancellation contact before depending on the ride.

    • Ask: 'Is each leg accepted? What is my confirmation number, full fare, pickup window, driver contact and return procedure? Does the vehicle and approved companion arrangement match my needs?'
    • If the return is will-call, ask who makes the call, when the last return runs, where you can wait safely and whom to call if dispatch is unanswered.
    • For NEMT, the regulation says be ready 15 minutes before pickup and cancel at least 24 hours ahead when possible; ask the broker how an emergency cancellation is handled. Other operators have separate no-show and cancellation rules.
    • If either leg is pending, tell the destination early and ask about a safe remote, nearer or rescheduled visit while the booking request stays open.

    Move on when: both legs, access needs and any fare are accepted by the operator and you know the contingency contact.

    Ways to get help for this step

    • Medicaid NEMT broker for your county — Kentucky directory

      For a Medicaid medical ride, confirm both legs and the reservation number with the broker for your county.

      Open official route →
    • Public transportation provider for your county — Kentucky directory

      For a public ride, confirm both legs and the fare with the provider for your county.

      Open official route →

    Limits and what to confirm

    • A submitted request, public listing or prior ride does not prove this pickup, driver or return is confirmed.
    What was checked, and what is still unknown (1)

    Official sources checked (1)

    Still unknown

    • A submitted request, public listing or prior ride does not prove this pickup, driver or return is confirmed.
    Back to your plan

  10. Step 9Resolve a denied or failed ride of 9

    Private plan · nothing is sent

    Do this

    Contact the booking service and destination, keep the reason or missed-pickup details, and use a named next check if a replacement is still pending.

    • For NEMT, call the county broker about an unanswered request, denied trip or missed pickup. Give the confirmation number if you have one and request the reason, supervisor review and any actual replacement arrangement.
    • If the concern remains unresolved or the trip is denied, call state HSTD customer service at 888-941-7433. Keep the notice and follow its appeal instructions; ask how to obtain a written decision if the denial was only verbal.
    • Do not wait for an appeal to solve today's missed care. Ask the clinic or destination to advise on care continuity, remote service, a nearer site or safe rescheduling; separately compare public transit and conditional programs that can confirm both legs.
    • If no provider can serve the address, schedule or mobility need, record that specific gap and set a next check with a named person. A regional broker listing or volunteer referral does not close the gap.
    • Choose a safe contact method, name who owns the next action, and write down when to check again.
    • Keep a safe copy or reference number for each notice, submission, referral, and instruction so the work can resume without starting over.

    Move on when: a trip or safe care alternative is confirmed, or each unresolved route has an agreed contact and next check.

    Ways to get help for this step

    Limits and what to confirm

    • Supervisor review, a complaint or an appeal does not establish a same-day replacement, approval or a changed appointment.
    What was checked, and what is still unknown (1)

    Official sources checked (1)

    Still unknown

    • Supervisor review, a complaint or an appeal does not establish a same-day replacement, approval or a changed appointment.
    Back to your plan

Everything this journey covers is below: the documents involved, what commonly blocks people, and the official routes. Pick whichever situations above match yours to narrow this to an ordered plan for each one, with what to bring, what to ask, and what to do if it does not work. You can pick more than one, and you can change your mind.

Documents and what replaces them (4)Every document this journey covers, what each one proves, and the accepted substitutes.

Documents and recovery questions

Anything marked “confirmed” below has a named source and a check date. Everything else is a question worth asking, not a rule — ask before relying on it.

Trip information for the booking service

The NEMT broker needs the actual pickup, destination, appointment date/time, contact method, member information and special needs. A paper appointment reminder is not established as a universal requirement.

If it is missing

Ask the destination to confirm the appointment details and give them privately to the broker. If a requested paper is missing, ask which evidence or direct clinician confirmation it accepts.

Possibilities to ask about

  • Ask whether direct clinic confirmation is accepted for this specific request.

Last checked 2026-09-30 · Kentucky · official source: Kentucky Legislative Research Commission: 603 KAR 7:080. Human service transportation delivery.

A referral or vehicle exception only when it applies

Outside-area medical trips and operational household-vehicle exceptions have documented conditions. They are separate from ordinary appointment details.

If it is missing

Ask the broker which official form or clinician, mechanic, employer or school statement the actual situation requires. Ask the treating office or relevant issuer to send that evidence through the broker's accepted route.

Possibilities to ask about

  • Ask the broker whether a contracting-agency authorization route applies if the outside-area referral cannot be obtained.

Last checked 2026-09-30 · Kentucky · official source: Kentucky Legislative Research Commission: 603 KAR 7:080. Human service transportation delivery.

The actual paratransit application and access verification

TARC3, Lextran Wheels and TANK RAMP have different application and functional eligibility processes; a reduced-fare card is not paratransit approval.

If it is missing

Use the current application route for the chosen program. TARC3 phone application help is 877-232-7433; ask each program about accessible forms, healthcare verification and any assessment needed.

Possibilities to ask about

  • Ask the program for an accessible application or phone assistance if the online form cannot be used.

Last checked 2026-09-30 · Kentucky · official source: Transit Authority of River City: Paratransit Services – TARC 3

The chosen transit program's reduced-fare proof, if needed

Age thresholds, accepted cards and disability verification differ by operator. Ordinary public travel and reduced-fare approval are separate questions.

If it is missing

Ask the operator which proof applies to your discount and how to obtain its card. Do not assume a Social Security award or another city's transit ID is accepted.

Possibilities to ask about

  • Ask whether your Medicare card or another published proof meets that operator's specific reduced-fare rule.

Universal preparation guidance · checked 2026-09-30 · Jurisdiction-neutral

If something is blocking you (6)What commonly stops people here, and what has worked around it.

If something is blocking you

The trip is too soon or outside routine hours.

Things to try

  • Ask the healthcare team and broker whether a documented urgent or discharge exception applies; ask the destination about safe remote, nearer or rescheduled service.

No verified affordable route serves the actual address or trip.

Things to try

  • Use the county public provider directory and confirm a current route; ask the destination for a safe service alternative while the coverage gap stays open.

Accessible vehicle, boarding help or companion needs are unconfirmed.

Things to try

  • Ask the operator to accept the actual device and support arrangement; ask about its accessible application and appeal process if approval is pending.

The ride or return is denied, unanswered or missed.

Things to try

  • Contact the booking service and destination promptly; for unresolved NEMT concerns call 888-941-7433 and keep a named next check.

No safe phone, stable address or requested proof.

Things to try

  • Arrange an accepted helper contact or accessible intake route, then confirm the pickup and specific proof rule privately.

The normal route stalls, gives conflicting instructions, or cannot confirm the next step.

Things to try

  • Record who said what, when, and through which channel.
  • Ask what escalation or alternate channel exists, then keep a separate fallback route open.
Where to go — official routes (30)Named offices and services, each with its own source, check date, and published limits.

Verified official route

TACK paid public rides in Hardin and Meade

Call 270-765-2612 extension 2. Prepayment required; ordinary fare $1.50/mile with $9 one-way minimum and an additional fare for return. Weekday pickups 5 a.m.–7 p.m., out-of-town until 6 p.m. Over-70-mile trips have higher fares, charged return, five-day notice and possible waiting fees; obtain the full quote. Medical trips use the state county broker, not this public booking route.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Transit Authority of Central Kentucky: Public Services — TACK

Verified official route

Kentucky Medicaid long-distance travel reimbursement

Separate from broker NEMT: a referred medically necessary covered specialty visit can qualify subject to distance, provider/MCO credentialing and prior approval. Apply at least seven days ahead; retain eligible fuel, lodging and food receipts and submit them within 30 days. Questions: 502-564-6890. Reimbursement may require paying upfront; exactly 90 miles needs confirmation because the member page uses conflicting threshold wording.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Kentucky Department for Medicaid Services: Travel Reimbursement Instructions 2026 — February 2026

Verified official route

Find your Kentucky Medicaid NEMT county broker

The state directory assigns regional brokers to all 120 Kentucky counties. Find your residence county before calling. State customer service is 888-941-7433; your regional broker handles trip requests.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Kentucky Transportation Cabinet: Human Services Transportation

Verified official route

NEMT eligibility, notice and urgent care rules

Eligible Medicaid-covered medically necessary trips when appropriate transportation is unavailable. Routine notice is 72 hours, including weekends and holidays. Book Monday–Friday 8 a.m.–4:30 p.m. or Saturday 8 a.m.–1 p.m. local time. Clinician-verified urgent care has specific rules; NEMT does not transport medical emergencies.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Kentucky Transportation Cabinet: How to Schedule Non-Emergency Medical Transportation (NEMT)

Verified official route

State transportation customer service: 888-941-7433

For a denial or unresolved broker problem, call Human Service Transportation Delivery customer service at 888-941-7433. This is a policy and complaint contact; the county broker arranges rides.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Kentucky Transportation Cabinet: How to Schedule Non-Emergency Medical Transportation (NEMT)

Verified official route

Find public transit by county

Use the Kentucky Transportation Cabinet county directory to discover public providers. Confirm the actual pickup, destination, days, fare and return; a directory listing does not establish service at every address.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Kentucky Transportation Cabinet: Public Transportation Providers

Verified official route

TARC fixed-route fares

Base fare $2.25. Cash requires exact change and has no transfer; MyTARC card or mobile fare includes two-hour transfers. Qualified reduced MyTARC fare is $1.00; an initial physical photo card is $5. Fare and route help: 502-585-1234.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Transit Authority of River City: Fare Structure

Verified official route

TARC3 current application route

ADARide.com now handles new applications and renewals; phone assistance is 877-232-7433. Eligibility questions: 502-213-3217; reservations: 502-560-0333. Fare $4.50 each way. Disability alone does not establish eligibility. Service is within three quarters of a mile of regular nonexpress TARC routes with comparable hours.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Transit Authority of River City: Paratransit Services – TARC 3

Verified official route

Lextran fixed-route fares

Adult fare $1.00; qualified senior age 62+, disability, Medicare and veteran fares $0.50; youth age 7–18 $0.80. Transfers last 90 minutes. Cash and physical passes are accepted; use Lextran's own proof rules for reduced fares.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Lextran: Fares & Passes

Verified official route

Lextran Wheels in Fayette County

Eligibility application requires healthcare verification; help: 859-244-2030. Approved riders book 859-233-3433 up to 14 days ahead and by 4:45 p.m. the day before. Fare $1.60 each way; premium fare $2.00 outside the three-quarter-mile fixed-route area. One personal care attendant rides free; request other companions when booking.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Lextran: Lextran Wheels

Verified official route

TANK local fares

Published local cash fare $2.00. RAMP zone fares are $2.50 and $5.00. Reduced-fare text on this page conflicts with its table; confirm the current discount before depending on it.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Transit Authority of Northern Kentucky: Fare Structure & Passes

Verified official route

TANK RAMP application and eligibility

Eligibility application and functional assessment help: 859-814-2135. Ask whether both endpoints qualify and how to reserve the accessible outbound and return ride.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Transit Authority of Northern Kentucky: RAMP Paratransit – Eligibility

Verified official route

TANK senior transportation

Age 67+ with photo ID each ride; both endpoints inside TANK's service area. Medical, essential grocery/pharmacy and facility trips only. Travel Monday–Friday 8 a.m.–5 p.m. except holidays. Fare $8 cash each way. Book 859-578-6949 weekdays 10 a.m.–5 p.m., up to one week ahead; capacity may be unavailable.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Transit Authority of Northern Kentucky: Senior Transportation

Verified official route

RTEC paid public ride booking

800-321-7832. Paid public trips need 24 hours; HSTD medical trips need 72 hours. Booking Monday–Friday 8 a.m.–4:30 p.m., Saturday 8 a.m.–1 p.m. Travel Monday–Friday 6 a.m.–8 p.m., Saturday 8 a.m.–1 p.m. except listed holidays. Check whether each trip leg fits.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Rural Transit Enterprises Coordinated: Scheduling

Verified official route

PACS regional public ride contacts

Christian, Trigg and Todd: 270-886-7999. Hopkins, Muhlenberg, Caldwell, Crittenden, Lyon and Livingston: 270-821-3232. Weekday office hours 8 a.m.–4:30 p.m.; listed Saturday hours are Medicaid only. Ask about paid public fare, notice, travel hours and access.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Pennyrile Allied Community Services: Transportation

Verified official route

Hopkinsville city deviated bus route

270-890-6055. City route Monday–Friday 7 a.m.–4 p.m., last return 5 p.m.; standard fare $2. A deviation within three quarters of a mile costs $4 and needs 48 hours' notice; call weekdays 8 a.m.–4:30 p.m. Confirm the stop and return.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Pennyrile Allied Community Services: Public Transportation – Hopkinsville Transit

Verified official route

GRITS Region 3 paid public rides

Daviess, Hancock, Henderson, McLean, Ohio, Union and Webster: 800-816-3511. Paid public travel weekdays 6 a.m.–6 p.m.; $1.10 per mile, minimum $4 within Region 3, or $1.50 per mile outside. Other GRITS regions have separate rules. Owensboro city paratransit needs OTS certification.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Audubon Area Community Services: Transportation Services / GRITS Transportation

Verified official route

Blue Grass paid demand-response rides

800-456-6588. Current fare $1.75 per mile, minimum $5; travel weekdays 6 a.m.–6 p.m., Saturday 8 a.m.–4:30 p.m. The current page does not list all demand-response counties or notice; confirm your actual pickup and both trip legs.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Blue Grass Community Action Partnership: Transportation Services

Verified official route

Bluegrass RIDE local fares

Local fare $1 with one transfer; Georgetown local service is free. Use the actual current route and timetable before traveling.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Blue Grass Community Action Partnership / Bluegrass RIDE: Fares

Verified official route

Bluegrass RIDE active regional bus

Active weekday route: Danville–Nicholasville–Brannon Crossing–Lexington; fare $5 each way. Georgetown–Lexington and Frankfort–Lexington are labeled Coming Soon. Do not plan on those proposed routes until their operator confirms service.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Blue Grass Community Action Partnership / Bluegrass RIDE: Regional

Verified official route

FTSB Bourbon, Harrison and Nicholas public rides

859-258-2722 or 888-848-0989. Demand-response fare $1 per mile, $2 one-way minimum. Published fleet is lift equipped; request the equipment and assistance needed for your specific trip.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Federated Transportation Services of the Bluegrass: BHN – Bourbon Harrison & Nicholas Counties

Verified official route

Rowan County MorTrans

859-258-2722 or 888-848-0989. Rowan demand-response fare $1 per mile, $2 one-way minimum; local bus fare $1. Intercity trips to Lexington or Ashland must originate in Morehead to obtain the return ride.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Federated Transportation Services of the Bluegrass: MorTrans

Verified official route

FTSB work and education rides

Bourbon, Harrison, Nicholas and Rowan: 859-258-2722 or 888-848-0989, call 7 a.m.–4:30 p.m.; allow 24 hours. Work, interviews, college/GED and training trips; monthly passes are $30 or $40 depending on service, so ask which applies.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Federated Transportation Services of the Bluegrass: Job & Education Rides

Verified official route

Licking Valley public transportation

Bracken, Fleming, Lewis, Mason and Robertson: 800-327-5196. Weekday service 6 a.m.–6 p.m.; allow 72 hours. Round-trip fares: $12 within county, $20 neighboring county, $100 outside the rural area. Ask about ID, lift, attendant and the return before booking.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Licking Valley Community Action Program: Public Transit

Verified official route

Middle Kentucky public rides from Breathitt County

606-666-7204 weekdays 8 a.m.–4:30 p.m. Public/intercity trips originate in Breathitt; $1 per mile. Book up to 72 hours ahead and no later than 3 p.m. the previous day; seating is limited. The agency's wider service area does not establish rides from other counties.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Middle Kentucky Community Action Partnership: Transportation

Verified official route

Aging and disability transportation referrals

Kentucky Aging and Disability Resource Center: 877-925-0037 for your county agency and local options. Ask about program eligibility, fare or donation, enrollment, escort, notice and capacity; referral is separate from a reservation.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: Kentucky Cabinet for Health and Family Services: Aging and Disability Resource Center

Verified official route

Louisville VA medical transportation

DAV coordinator: 502-287-6989. Published DAV medical rides require an ambulatory rider; a caregiver needs VA clinician authorization. Ask about Kentucky pickup geography, notice and an accessible VTS alternative.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: US Department of Veterans Affairs: DAV vans: Transportation for Veterans – VA Louisville

Verified official route

Lexington VA medical transportation

The current VA page lists pickup towns and medical appointment windows, with seven days' notice. Confirm the actual pickup and coordinator; named towns do not establish whole-county coverage.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: US Department of Veterans Affairs: Transportation for Veterans – VA Lexington

Verified official route

Road To Recovery cancer treatment rides

American Cancer Society: 800-227-2345. Free volunteer rides for cancer-related medical appointments where the program and drivers are available; allow several business days. Ask about county, caregiver needs and both trip legs.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: American Cancer Society: Road To Recovery

Verified official route

VA travel reimbursement and paper claim

Conditional eligibility; preapproval is needed for certain special-mode and common-carrier trips. Keep receipts and attendance proof; plan to claim within 30 days. Offline route: VA Form 10-3542 by mail or in person. Free DAV rides do not create reimbursable expenses.

Open the verified official source

Last checked 2026-09-30 · Kentucky · official source: US Department of Veterans Affairs: File and manage travel reimbursement claims

Build a handoff packet for a case managerFor a worker, advocate, or outreach team preparing a referral on someone's behalf.

Case manager packet

Build a Transportation Barrier handoff

Choose the sections you can review together in under five minutes. The handoff starts with the first action and ends with a fallback. No One Left Outside does not ask for or store a client name, answers, case notes, or checklist progress.

Include in the packet

First action plus 4 selected sections

Document prompts are preparation—not a verified agency checklist. UNKNOWN means “confirm this,” not “no.” A source link does not confirm eligibility or current availability.

Before the appointment ends

  • 1. Name the next official contact.
  • 2. Choose one UNKNOWN to confirm.
  • 3. Agree on a fallback if the first route fails.

Things that may help today

  • For a medical emergency or immediate danger, call 911; routine ride programs do not dispatch emergency help.
  • Ask the destination whether remote, nearer or safely rescheduled service can be accepted.
  • Keep the original booking or care request open while checking a public or individually eligible conditional program.
Forms, portals, and instructions by step (4)Official routes with preparation and assistance steps, source dates, and material restrictions.

Documents inside the process

Forms, portals, and instructions by step

Open the route that matches your stage and situation. No One Left Outside preparation guidance explains the connected barriers; the official instructions control submission. This section does not collect answers or submit an application.

  • Starting point for fixed-route transit

    Check TARC fixed-route fares and reduced-fare eligibility

    Choose this route only when its stage and purpose match your situation. Follow its maintained official instructions and any notice sent to you.

    Read the connected journey step

    No One Left Outside preparation guidance

    1. Confirm reduced-fare proof and the card cost before travelling

      Check the proof for the rider's eligibility category before going for a Photo ID MyTARC card. Published local fare is$2.25, reduced fare is$1, and the initial reduced-fare photo card costs$5. Ask about accepted age, school, disability or Medicare proof and recheck current prices. A fare category does not itself establish an issued card.

      Official help for this stepNo One Left Outside help record
    • Official instructionsInstructionsOfficial destination checked Sep 30, 2026

      TARC Fare Structure

      TARC’s official page for current base and reduced-fare information.

      Jurisdiction: TARC service area. Revision / edition: Unknown.

      Who completes it
      No form is represented; riders use the page to check current fare and reduced-fare routes.
      Gather before opening
      Reduced-fare requirements depend on the current route and group; recheck the live page.
      Access or submission
      UNKNOWN — confirm with the official owner.
      Signature
      Not applicable to this instructions record.
      Application mode
      Review the official fare structure; Ask about a reduced-fare Photo ID MyTARC card at the published TARC location
      Stage
      Choose a payment method and, if applicable, document reduced-fare eligibility.
      Fees and waiver route
      Published local fare: $2.25; reduced Photo ID MyTARC fare: $1.00; the published initial Photo ID MyTARC card fee is $5.00. Recheck fares before travel.
      Account or appointment
      A MyTARC card is a payment product; no universal online-account requirement is established for the kiosk route. Photo ID MyTARC cards are published as available at the TARC kiosk, 1000 W. Broadway. Confirm current hours and arrangements before travel.

      Before starting

      • Eligible categories listed by TARC include youth ages 6–17, people with disabilities, Medicare cardholders, and people age 65 or older.
      • TARC lists applicable age, Medicare, disability, or school evidence; confirm the documents for your category.

      Application help

      Material restrictions

      • Cash exact change has no transfer privilege; the page describes a two-hour transfer window for MyTARC.
      • The current page does not display the earlier fare-effective date; no revision date is asserted.
      What this does not prove: Fares are date-labeled and should be rechecked before relying on them; this page does not confirm reduced-fare eligibility.

      Official owner: Transit Authority of River City. No One Left Outside has not completed an accessibility conformance review of the external page. Not verified.

      Open official destinationFull record

      Adds to a private plan in this browser tab. Nothing is sent to the provider, and nothing is applied for.

      Include in packet

  • ADA paratransit application — only for qualifying disability

    Apply or renew through TARC’s current ADARide route

    Choose this route only when its stage and purpose match your situation. Follow its maintained official instructions and any notice sent to you.

    Read the connected journey step

    No One Left Outside preparation guidance

    1. Use ADARide help if Internet or the application is a barrier

      TARC directs first-time and renewal applications to ADARide and publishes 877-232-7433 for help. Its FAQ says people without Internet can receive phone help completing the application another way. Ask which verification is needed and contact TARC3 eligibility at 502-213-3217 about the decision or any scheduled assessment. Applying does not reserve a ride.

      Official help for this stepNo One Left Outside help record
    • Application portalConditionalOfficial destination checked Sep 30, 2026

      TARC3 Complementary ADA Paratransit Service Application

      TARC's current application and renewal starting page directs users to ADARide for TARC3 eligibility.

      Jurisdiction: TARC ADA paratransit service area. Revision / edition: Unknown.

      Who completes it
      A new or recertifying TARC3 applicant. Follow the current ADARide process for any required professional verification.
      Gather before opening
      Follow the current eligibility process. Required medical or professional documents and assessment arrangements in the new workflow are UNKNOWN.
      Access or submission
      Follow TARC's official ADARide application link; contact ADARide or TARC3 eligibility for assistance.
      Signature
      Follow the current ADARide and TARC eligibility attestations; exact signature requirements were not tested.
      Application mode
      First-time applicants and renewals: follow TARC's link to ADARide.com; Use ADARide application help for assistance with the current process; Without Internet: ADARide can help by phone and complete the application another way
      Stage
      Apply or renew under TARC's current ADARide eligibility process.
      Fees and waiver route
      UNKNOWN for application; current service fares are separate.
      Account or appointment
      TARC says the online process can upload documents and track status; the exact account-creation requirements were not tested. Application help and any assessment arrangements must be confirmed with TARC or ADARide.

      Before starting

      • Follow the current eligibility application and any documents it requests.
      • Confirm required verification and any assessment with TARC or ADARide. The current FAQ confirms a phone-assisted alternative when Internet is unavailable; a specific current paper edition remains UNKNOWN.

      Application help

      Material restrictions

      • The old 2024 paper PDF is not asserted to be the current intake route.
      • An application does not establish approval or a reserved ride.

      After submitting

      • Track the application status through the process TARC specifies.
      • Read the eligibility decision and confirm booking instructions before planning a trip.
      What this does not prove: Apply through TARC's current ADARide route. Confirm document and assessment requirements with ADARide or the TARC3 eligibility office.

      Official owner: Transit Authority of River City. TARC's current FAQ says applicants without Internet can call ADARide for help completing the application another way. Other versions were not verified.

      Open official destinationFull record

      Adds to a private plan in this browser tab. Nothing is sent to the provider, and nothing is applied for.

      Include in packet

  • Conditional Medicaid transportation branch

    If the trip is for Medicaid-covered care

    Choose this route only when its stage and purpose match your situation. Follow its maintained official instructions and any notice sent to you.

    Read the connected journey step

    No One Left Outside preparation guidance

    1. Read the ride-denial notice and use the published review route

      If the broker denies a trip, ask for the reason and written notice. KYTC publishes 888-941-7433 for denial assistance. Follow the specific notice's appeal instructions and deadlines rather than assuming a universal deadline or a promised reversal; maintain the medical appointment and trip details.

      Official help for this stepNo One Left Outside help record
    2. Use LKLP's specific broker regions and counties

      KYTC assigns LKLP 800-245-2826 to Regions 05, 13, 15. Select the actual county from those rows before calling, then confirm medical eligibility, pickup and return, and 72-hour ordinary scheduling. Region 13 includes the KentuckyRiver-area counties named in the roster. Its broker catchment is separate from LKLP's other Community Action services.

      Official help for this step
    3. Use BGCAP only for its explicit broker counties

      KYTC's Region 08 roster names Anderson, Boyle, Casey, Franklin, Garrard, Jessamine, Lincoln, Mercer, Scott, Washington, andWoodford and BGCAP 800-456-6588. Confirm eligibility, appointment and pickup/return details at least72 hours ahead for ordinary trips. This transportation broker area is not inferred from the Community Action agency's other services.

      Official help for this step
    4. Call the listed FTSB broker with sufficient notice

      KYTC assigns FTSB to Regions 06, 09, 10, 11, including Jefferson's Region 06, and publishes 888-848-0989. For ordinary NEMT ask at least72 hours ahead, counting weekends and holidays, and confirm pickup and return. An urgent-care exception must be discussed with the broker; NEMT does not replace emergency care.

      Official help for this stepNo One Left Outside help record
    5. Match the rider's county to the official Medicaid broker

      Use KYTC's county-to-broker roster, not a provider's office address. Confirm a covered medically necessary appointment and whether appropriate free transportation is unavailable. Give the broker the appointment, pickup and return details and disability-related needs. Medicaid coverage alone does not confirm a particular trip or vehicle.

      Official help for this stepNo One Left Outside help record
    • Official instructionsInstructionsOfficial destination checked Sep 30, 2026

      Kentucky Medicaid non-emergency medical transportation

      Kentucky Medicaid’s official regional-broker starting page for qualifying covered trips.

      Jurisdiction: Kentucky. Revision / edition: Unknown.

      Who completes it
      A Medicaid member or authorized helper contacting the applicable regional route.
      Gather before opening
      Coverage and trip requirements are case-specific and controlled by Medicaid and the broker.
      Access or submission
      Contact the current regional route identified by the official page.
      Signature
      Unknown — confirm with the responsible broker and Medicaid.
      Application mode
      Find the broker for your county; Call the regional broker to schedule an eligible trip
      Stage
      Confirm medical-transportation eligibility and reserve the trip.
      Fees and waiver route
      Covered rides are governed by Medicaid and broker eligibility; a universal rider charge is not asserted.
      Account or appointment
      The official scheduling route is a call to the regional broker; no universal online account is stated. Call at least 72 hours before the scheduled appointment, including weekends and holidays, unless the program's urgent-care exception applies.

      Before starting

      • Kentucky Medicaid-covered medically necessary service and no appropriate free transportation or operational vehicle, as the official program describes.
      • County, appointment date, destination, and any mobility or attendant needs requested by the broker.
      • Ask whether a referral is needed for specialty care or a trip outside the medical service area.

      Application help

      Material restrictions

      • This is non-emergency transportation; emergency services use their own urgent route.
      • A referral or application does not reserve a trip.
      • The written denial notice controls appeal instructions; no universal appeal deadline is invented.

      After submitting

      • Confirm pickup, return-trip instructions, mobility accommodations, and what to do if the appointment changes.
      • If denied, request the written notice and follow its appeal instructions.
      What this does not prove: The page does not confirm member eligibility, a trip, broker assignment, seat, pickup, or reservation window.

      Official owner: Kentucky Cabinet for Health and Family Services. Confirm mobility, communication, attendant, and accessibility needs directly. Confirm language and interpreter options with the responsible route.

      Open official destinationFull record

      Adds to a private plan in this browser tab. Nothing is sent to the provider, and nothing is applied for.

      Include in packet

  • Conditional route — use the purpose and restrictions below

    Ask for a service-related accommodation before travel when possible.

    TARC publishes a phone and email route to request a disability-related reasonable accommodation for using its services.

    Read the connected journey step

    No One Left Outside preparation guidance

    1. Request the specific transit accommodation needed

      TARC accepts a reasonable-accommodation request by 502-585-1234 or info@ridetarc.org. Give contact information, the service involved and the requested change. Ask how the response will be communicated and keep the request details. The route does not establish approval or a booked trip.

      Official help for this step
    • Official instructionsConditionalOfficial destination checked Sep 30, 2026

      Request a TARC reasonable accommodation

      TARC publishes a phone and email route to request a disability-related reasonable accommodation for using its services.

      Jurisdiction: TARC services; applicable request depends on the service. Revision / edition: Unknown.

      Who completes it
      The person seeking the service or a helper acting with that person's permission.
      Gather before opening
      UNKNOWN — confirm with the official owner.
      Access or submission
      Call 502-585-1234 or use the official page's email instructions
      Signature
      No signature is represented by this instructions record; the receiving agency controls later attestations.
      Application mode
      Phone 502-585-1234; Email info@ridetarc.org with the information requested on the official page
      Stage
      Ask for a service-related accommodation before travel when possible.
      Fees and waiver route
      UNKNOWN; no universal accommodation charge was established by this page.
      Account or appointment
      No online account is required by the published phone/email request instructions. UNKNOWN; ask TARC to confirm the arrangement.

      Before starting

      • Name, contact information, the service involved, and the requested modification as described by the official page.

      Application help

      Material restrictions

      • An accommodation request does not reserve a ride or establish approval.
      • Use TARC's official channels for private disability information.
      What this does not prove: Opening this destination does not establish eligibility, acceptance, current availability, submission, or an outcome.

      Official owner: Transit Authority of River City. External accessibility conformance was not evaluated by No One Left Outside. English source observed; other versions UNKNOWN.

      Open official destinationFull record

      Adds to a private plan in this browser tab. Nothing is sent to the provider, and nothing is applied for.

      Include in packet

Related resources

These are directory leads, not endorsements or proof of eligibility. Confidential addresses are never shown in this strip.

  • Area Agency on Aging

    Bluegrass AAA

    Needs verification

    Private plan in this tab. Nothing is sent.

  • Area Agency on Aging

    Kentucky River AAA

    Needs verification

    Private plan in this tab. Nothing is sent.

  • Area Agency on Aging

    Lake Cumberland AAA

    Needs verification

    Private plan in this tab. Nothing is sent.

  • Area Agency on Aging

    FIVCO AAAIL

    Needs verification

    Private plan in this tab. Nothing is sent.

Adds: Area Agency on Aging, Area Agency on Aging, Area Agency on Aging. Private to this tab; nothing is sent.

View all resources for this journey

If something goes wrong

What to do when a step does not work

A closed office, a failed website or a “no” does not end the plan. Guidance written for this guide comes first. Where this guide has none, No One Left Outside’s general guidance is shown and labelled.

Show the seven situations, deadlines, county differences and what No One Left Outside does not know
If a document is missing

From this guide

  • If the contact or document arrangement is not accepted
    • Ask the operator for the exact barrier and available accessible intake route; ask the destination for a safe service alternative and a helper who can follow the request without publishing private details.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.
  • Missing: Trip information for the booking service
    • Ask the destination to confirm the appointment details and give them privately to the broker. If a requested paper is missing, ask which evidence or direct clinician confirmation it accepts.
    • Ask first whether these are accepted (not confirmed): Ask whether direct clinic confirmation is accepted for this specific request.
  • Missing: A referral or vehicle exception only when it applies
    • Ask the broker which official form or clinician, mechanic, employer or school statement the actual situation requires. Ask the treating office or relevant issuer to send that evidence through the broker's accepted route.
    • Ask first whether these are accepted (not confirmed): Ask the broker whether a contracting-agency authorization route applies if the outside-area referral cannot be obtained.
  • Missing: The actual paratransit application and access verification
    • Use the current application route for the chosen program. TARC3 phone application help is 877-232-7433; ask each program about accessible forms, healthcare verification and any assessment needed.
    • Ask first whether these are accepted (not confirmed): Ask the program for an accessible application or phone assistance if the online form cannot be used.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the office is closed

From this guide

  • If the scheduling office is closed
    • For a routine trip, call during the next published scheduling window. For a clinician-verified urgent nonemergency need, use the regional broker's after-hours paging route; ask the treating team whether the rule applies.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.
  • The trip is too soon or outside routine hours.
    • Ask the healthcare team and broker whether a documented urgent or discharge exception applies; ask the destination about safe remote, nearer or rescheduled service.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the website or portal fails

No One Left Outside general guidance — not specific to this guide and not an official rule

  • Write down or take a picture of the error message and the time.
  • Try again later, or from another browser or device. Public libraries often have computers to use.
  • Ask the agency whether you can do the same step by phone, on paper or in person instead.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the phone is disconnected or nobody answers

From this guide

  • If the request is denied or no ride is assigned
    • Call the regional broker for the exact status, reason and supervisor review. If unresolved, call state HSTD customer service 888-941-7433; ask the clinic about safe care continuity or rescheduling. An expedited replacement remains unconfirmed.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.
  • If a complete TARC3 eligibility application remains undecided after 21 days
    • Keep proof of when the complete application was received. Under 49 CFR 37.125(c), an applicant must be treated as eligible if no determination has been made 21 days after a complete application, until and unless it is denied. Ask the eligibility office to confirm completeness and arrange service; this is separate from reserving a trip.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.
  • No safe phone, stable address or requested proof.
    • Arrange an accepted helper contact or accessible intake route, then confirm the pickup and specific proof rule privately.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the request is denied

From this guide

  • If the request is denied or no ride is assigned
    • Call the regional broker for the exact status, reason and supervisor review. If unresolved, call state HSTD customer service 888-941-7433; ask the clinic about safe care continuity or rescheduling. An expedited replacement remains unconfirmed.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.
  • If access or approval is pending or denied
    • Ask for the exact written reason, accessible application or appeal route and any accepted interim service. Ask the destination for a safe care/service alternative while the request stays open; no temporary accessible ride is established.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.
  • If coverage or affordable transport remains unresolved
    • Ask the destination's patient or service navigator which safe service arrangement can be accepted now, and keep the coverage check and public ride inquiry open with a next contact.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.
  • The ride or return is denied, unanswered or missed.
    • Contact the booking service and destination promptly; for unresolved NEMT concerns call 888-941-7433 and keep a named next check.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If the service is not accessible

From this guide

  • If no replacement can be confirmed
    • Ask the destination to accept a safe service alternative and assign a named follow-up for the unresolved booking or complaint. If immediate danger or a medical emergency occurs, call 911.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.
  • Accessible vehicle, boarding help or companion needs are unconfirmed.
    • Ask the operator to accept the actual device and support arrangement; ask about its accessible application and appeal process if approval is pending.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

If availability is unknown

From this guide

  • If the route or fare does not work
    • Ask the operator or county agency for another active public route, then confirm it directly. Ask the destination about a nearer site, phone/remote service, safe schedule change or pickup help; free ride and same-day coverage remain unresolved.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.
  • If access or approval is pending or denied
    • Ask for the exact written reason, accessible application or appeal route and any accepted interim service. Ask the destination for a safe care/service alternative while the request stays open; no temporary accessible ride is established.
    • Keep the request or destination contact open, record the exact response, and agree on a named next check.

Kentucky 211 can look for another current route — dial 211 (Kentucky 211 answers 24/7). Call 211

Deadlines

  • If you received a notice or letter, the date on that notice controls. Keep it with you.
  • Write down the date you received any decision or request for more information.
  • No One Left Outside does not track individual deadlines and does not send reminders.
  • Steps in this guide that mention a deadline: Ask about conditional ride programs.

County differences

  • Offices, hours and local help can differ by county. Use the office that serves the county where the person lives.
  • If you are not sure which office serves an address, ask the agency or Kentucky 211.
  • Some routes in this guide are for Louisville or Jefferson County. Other counties may use different offices.

What No One Left Outside does not know

  • No One Left Outside cannot assess symptoms, determine whether travel is safe, or dispatch a vehicle.
  • A clinic appointment does not establish that a ride or safe return is available. Alternative callback arrangements need the booking service's acceptance.
  • Coverage approval, the medical service's coverage and the correct county coding for this person are not established here.
  • A public broker contact does not confirm a driver, accessible vehicle, individual eligibility, an exception approval or a safe return. This county list does not establish everyday public transit coverage.
  • No fare assistance, plan extra, reduced-fare approval or whole-county route access is established for this person.
  • These published prices and county lists do not establish a driver or affordable trip today. Incomplete local fares, current timetables, registration, booking notice, accessible vehicle capacity and unlisted rural coverage require confirmation.
  • Whether an office is open today, or how long the wait is
  • Whether a program has openings right now
  • Whether a particular person qualifies — only the agency or provider decides
Before you travelA final check of documents, opening hours, and the receiving contact.

Avoid a wasted trip

  1. 1.Recheck the location, hours, appointment rules, and current document instructions before leaving.
  2. 2.Keep originals and copies organized, and ask before handing over the only copy you have.
  3. 3.At the counter, explain what is missing and ask what replacement or workaround evidence can be reviewed.
  4. 4.Ask what was received, what is still missing, how status can be checked, and what happens if the normal route fails.
  5. 5.Keep a safe copy, receipt, confirmation, or reference number for anything you submit.

Ask before leaving the counter: “Is there anything else that could prevent this application from being approved today?”

Universal preparation guidance · checked 2026-07-28 · Jurisdiction-neutral

Preparation and practice guidanceGeneral advice that applies to most appointments and calls, not only to this journey.

Practitioner and helper guidance

Preparation ideas for the person and anyone helping

  • Check both trip legs and actual access before relying on a reservation.

    An outbound request, fleet accessibility label or previous ride does not confirm the return or current vehicle.

  • Use the county list for the actual program and preserve every unresolved limit.

    Broker geography, paid public transit area and agency office location are different facts.

  • Separate documents, client statements, agency instructions, and unconfirmed assumptions in the record.

    Clear labels let the next helper reuse what is known without turning an inference into a fact.

  • End each handoff with a named owner, safe contact method, next check date, and fallback.

    A referral is easier to resume when responsibility and the failed-route response are visible.

Practitioner guidance from field experience — not agency policy. Checked 2026-08-01 · Jurisdiction-neutral.

A confirmed ride or a safe service alternative

This comparison does not recommend one option.

Accepted outbound and return transportation

Documents
Ask what information this route currently requires.
Cost
Unknown — confirm before choosing this route.
When it may matter
The operator accepts the actual addresses, time, fare and access arrangements.
When it may not
Do not use it when it creates a safety or care risk.

Remote, nearer or rescheduled service

Documents
Ask what information this route currently requires.
Cost
Unknown — confirm before choosing this route.
When it may matter
A needed trip cannot be confirmed safely or affordably in time and the destination accepts another arrangement.
When it may not
Do not assume this route is available or appropriate.

Keep both routes open until the trip or service alternative is accepted. Ask the healthcare team to decide any care safety question.

Universal preparation guidance · checked 2026-07-28 · Jurisdiction-neutral

Appointment strategy

  1. 1.Ask whether an appointment is required before you travel.
  2. 2.Ask how walk-ins are handled and whether arriving early changes the process.
  3. 3.Confirm the location, hours, and documents again on the day you plan to go.
  4. 4.Ask what safe contact method will be used for changes, cancellations, or follow-up.
  5. 5.Before ending, ask who to contact and what to do if the appointment or referral cannot proceed.

Scheduling links and phone numbers are pending verification.

Universal preparation guidance · checked 2026-07-28 · Jurisdiction-neutral

Day of the appointment or visit

At the office

  1. 1.Arrive early when practical, especially if you are walking in.
  2. 2.Ask for a realistic wait estimate.
  3. 3.Ask whether the office uses text messages, callbacks, or another queue-notification system.
  4. 4.Ask whether you can leave briefly and return without losing your place.
  5. 5.Prepare for a potentially long day.
  6. 6.Write down the name or department that gave each instruction, the date, and the next action.

Bring for the wait

  • A charger
  • Water and snacks where permitted
  • Medications you may need during the wait
  • All paperwork together in one folder
  • Something to do while you wait
  • A safe way to take notes and store confirmation or reference numbers

Universal preparation guidance · checked 2026-07-28 · Jurisdiction-neutral

What No One Left Outside cannot promise

  • No One Left Outside does not decide eligibility.
  • No One Left Outside does not submit applications, renewals, appeals, or documents.
  • No One Left Outside cannot guarantee approval, a timeline, an appointment, or a fee waiver.
  • No One Left Outside is not a legal or benefits advisor.
  • No One Left Outside is not affiliated with any agency named on a journey page.
  • Kentucky NEMT is medical-trip brokerage; the same agency's everyday public transit service can have different counties, fares, hours and notice.
  • A published fare, contact, accessible fleet or program description does not confirm a driver, an approved exception, a plan extra, reimbursement or a safe return.
  • Some rural public coverage and booking details remain unresolved; use the actual county provider and confirm the trip before traveling.

What requires an agency or provider

  • Individual eligibility, covered purpose, service area, fare, notice, referral and reservation
  • Actual vehicle, device limits, boarding help, child seat, escort and safe pickup/return
  • Current capacity, appeal instructions and destination care or service flexibility

Back to the section list

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Take this with you

The referral packet is a one-page version built to print and hand over: numbers to call and when they answer, what to bring, what to ask, what to do if it does not work, and where each checked fact came from. It has blank lines to write on.

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You can also print this full page with your browser’s print command. It keeps the preparation steps, recovery questions, day-of plan, and before-you-leave question while removing site navigation.

Guidance provenance

Day 1 uses universal preparation guidance and clearly labeled field practice. Kentucky-specific official details remain pending until a named source and check date are recorded.

Universal preparation guidance · checked 2026-08-01 · Jurisdiction-neutral

Journey definition needs-review; checked 2026-09-30. Next review due 2026-12-30. Dated public-source candidate covering Louisville TARC and scoped Kentucky NEMT, urban, rural and community routes. It needs additional Kentucky verification for remaining public coverage, cost and booking gaps. Provider confirmation, current capacity and individual trip approval remain UNKNOWN; publication and named review are separate.

Model-assisted research is planning input only. No One Left Outside operating doctrine supports preparation prompts only. Public first-party sources checked September 30, 2026 support the scoped contacts and rules linked in each plan step; program facts have source-specific provenance. Provider confirmation, individual eligibility, current capacity and accepted trips remain separate and unresolved until confirmed.