Phone and online access
Phone service through federal Lifeline
The current handbook directs members to Lifeline cellphone/talk/text/data support.
Caution: Current vendor, device ownership, recurring charges and voice/data terms require confirmation.
Official source checked 2026-09-30
Listing this benefit does not establish eligibility, approval, stock, an appointment, or local availability.
- What kind of benefit
- Separate program with its own rules
- Who may qualify
- Enrollees eligible under the separate Lifeline Assistance Program.
- Required action
- Ask WellCare for the current Lifeline route; use the verified technology journey for federal application rules. Request: WellCare Member Services 1-877-389-9457 (TTY711).
- How to activate
- WellCare Member Services 1-877-389-9457 (TTY711).
- How to claim or redeem
- Use only the route confirmed by the plan; no unrestricted cash payment is established.
- Frequency or limit
- Medicaid enrollment alone does not establish the specific handset, service limits or household exception.
- Exclusions and boundaries
- Ask WellCare for the current Lifeline route; use the verified technology journey for federal application rules. Current vendor, device ownership, recurring charges and voice/data terms require confirmation.
- Plan year / effective date
- 2026 plan year; retrieved 2026-09-30
- How No One Left Outside knows
- No One Left Outside read this on the plan's own source
- Eligibility
- The source states who this is for (shown below)
Questions to ask Member Services
- Does this benefit apply to my specific enrollment, population, geography, and plan year?
- What activity, approval, or enrollment step is still required?
- What items or services are excluded?
- When does the benefit reset or expire?
- How long should activation or delivery take?
1-877-389-9457 (TTY: 711)
Source: 2026 Enrollee Handbook — WellCare of Kentucky. Checked 2026-09-30; recheck after 2027-01-01. No One Left Outside does not determine eligibility, authorize benefits, or redeem rewards.