Personal care and hygiene
OTC health and hygiene allowance — confirm eligibility
Aetna describes a $15 monthly OTC allowance for approved health and hygiene items.
Caution: 2026 member guide says all members eligible; detailed OTC page says ages 0–18. Guide restricts one shipment; detailed FAQ describes multiple uses. Confirm the actual account rules. Eligible age, account balance and ordering frequency require reconciliation by the plan.
Evidence conflict — eligibility remains UNKNOWN
Listing this benefit does not establish eligibility, approval, stock, an appointment, or local availability.
- What kind of benefit
- Extra from your plan
- Who may qualify
- Eligibility conflicts: the 2026 guide says all members; Aetna's detailed OTC page describes ages 0–18.
- Required action
- Confirm eligible ages and household rules with Member Services before ordering; sources also differ about order frequency. Request: Call Aetna 1-855-300-5528; confirmed OTC orders use 1-888-628-2770, cvs.com/benefits or participating OTC-enabled CVS stores.
- How to activate
- Call Aetna 1-855-300-5528; confirmed OTC orders use 1-888-628-2770, cvs.com/benefits or participating OTC-enabled CVS stores.
- How to claim or redeem
- Use only the route confirmed by the plan; no unrestricted cash payment is established.
- Frequency or limit
- Guide: one stipend and one shipment per household per month; unused balance does not roll over.
- Exclusions and boundaries
- Confirm eligible ages and household rules with Member Services before ordering; sources also differ about order frequency. 2026 member guide says all members eligible; detailed OTC page says ages 0–18. Guide restricts one shipment; detailed FAQ describes multiple uses. Confirm the actual account rules. Eligible age, account balance and ordering frequency require reconciliation by the plan.
- Plan year / effective date
- 2026 plan year; retrieved 2026-09-30
- How No One Left Outside knows
- Sources disagree — treat with caution
- Eligibility
- The source does not say who qualifies — ask Member Services
Questions to ask Member Services
- Does this benefit apply to my specific enrollment, population, geography, and plan year?
- What activity, approval, or enrollment step is still required?
- What items or services are excluded?
- When does the benefit reset or expire?
- How long should activation or delivery take?
1-855-300-5528 (TTY: 711)
Source: 2026 Value Added Benefits Member Guide — Aetna Better Health of Kentucky. Checked 2026-09-30; recheck after 2027-01-01. No One Left Outside does not determine eligibility, authorize benefits, or redeem rewards.