Utility Shutoff or Utilities Already Disconnected

Kentucky regulation 807 KAR 5:006 sets notice and delay rules for utilities the Public Service Commission regulates. Section 15 says an electric or gas utility must give ten days' written notice before terminating for nonpayment, and may not terminate before twenty-seven days after the original unpaid bill was mailed; for water, sewer, or telephone the periods are five days and twenty days. Section 15 also says service shall not be terminated for thirty days beyond the termination date if a physician, registered nurse, or public health officer certifies in writing that termination will aggravate a debilitating illness. Section 16 sets a November 1 through March 31 reconnection path for a customer who presents a certificate of need from the Cabinet for Health and Family Services, pays one-third of the outstanding bill or $200 (whichever is less), and agrees to a repayment schedule ending no later than October 15. Confirm with the provider that it is PSC-regulated — municipal utilities and some water districts are not — and ask what it currently requires.

Last checked 2026-08-05 · Kentucky · official source: Kentucky Administrative Regulations — 807 KAR 5:006, Utility service

The Kentucky Cabinet for Health and Family Services publishes that LIHEAP is federally funded, that the Cabinet contracts with Community Action Agencies to receive applications and provide benefits, and that the home heating programme "has two main components: Subsidy and Crisis," and that a third summer cooling component is offered when funding allows. It states the subsidy component "operates in November and December" for residents at or below 130 percent of the federal poverty level, and that the crisis component "operates from early January until the middle of March or until all funds are expended." For crisis, the Cabinet publishes that a household must meet those criteria and be in a crisis situation involving imminent loss of heating energy — stating applicants must provide a utility disconnect notice — or have four or fewer days of fuel oil, propane, kerosene, wood or coal available, or have received an eviction notice citing unpaid rent where heating is an undesignated portion of the rent. It publishes a liquid-resource limit of $2,000, rising to $4,000 where a household member has a catastrophic illness and the assets are used for medical and living expenses, and states that households at or above 75 percent of the poverty level must pay a co-payment of the minimum amount necessary to alleviate the crisis. Which component is open today, whether funds remain, and whether a household qualifies are the Cabinet's and the local Community Action Agency's to answer.

Last checked 2026-08-05 · Kentucky · official source: Kentucky Cabinet for Health and Family Services — Low Income Home Energy Assistance Program (LIHEAP)

Louisville Metro publishes that its Office of Social Services administers LIHEAP for Jefferson County as the Louisville Metro Community Action Agency, and that appointments are scheduled through an automated system at (502) 991-8391 or louisvilleky.cascheduler.com, which it describes as available 24 hours a day, seven days a week. As checked on 5 August 2026 it published a Summer Subsidy enrollment window of August 3 to September 11, 2026, "or until designated funds are depleted, on a first-come, first-serve basis," for Jefferson County residents within 150% of the Federal Poverty Guidelines who are responsible for home energy costs or pay them as an undesignated portion of rent. It states no application is needed in advance because intake is conducted with a LIHEAP worker at the appointment, and that assistance received during previous LIHEAP components does not affect eligibility. It lists required documents: proof of residence, proof of Social Security number or Permanent Resident card for each household member, proof of the preceding month's income for everyone in the household, the most current electric bill or a landlord statement, and the account number and name for heating fuel and electric. That enrollment window is dated and closes — confirm which component is currently taking applications before making the trip. NOLO could not fetch louisvilleky.gov directly; it returns 403 to an automated request.

Last checked 2026-08-05 · Kentucky · official source: Louisville Metro Office of Social Services — Low Income Home Energy Assistance Program (LIHEAP)

Louisville Metro’s official LIHEAP page is the starting point for current components and appointment instructions in Jefferson County. Which component is accepting applications, and whether funds remain, are the agency’s to answer.

Last checked 2026-08-04 · Kentucky · official source: Louisville Metro — LIHEAP

MSD lists EWRAP, a Senior Citizen Discount, and Drops of Kindness as separate assistance categories. Official sources conflict on the senior income threshold, so NOLO publishes neither figure; eligibility, intake, and assistance remain unconfirmed.

Last checked 2026-08-04 · Kentucky · official source: MSD Customer Assistance Programs

LG&E and KU list utility account options, outside assistance, and WeCare as separate starting routes. Outside agencies—not this utility page—decide assistance eligibility and funding.

Last checked 2026-08-04 · Kentucky · official source: LG&E and KU — Assistance Programs

Kentucky PSC’s Customer Bill of Rights describes notice, dispute, partial-payment-plan, medical-certificate, winter Certificate of Need, reconnection, and PSC complaint rights for residential customers of utilities the PSC regulates. Scope matters: municipal utilities and some other services are outside PSC jurisdiction.

Last checked 2026-08-05 · Kentucky · official source: Kentucky Public Service Commission — Customer Bill of Rights

Kentucky PSC’s Utility Service Roadmap explains that its special gas and electric winter rules run November through March and describes a 30-day medical-hardship continuation when the stated certificate conditions are met. The utility must confirm account-specific application, documentation, and status.

Last checked 2026-08-05 · Kentucky · official source: Kentucky Public Service Commission — Utility Service Roadmap