Care management and support
Behavioral-health and substance-use help line
Current handbook lists the 24-hour crisis line.
Caution: Current member eligibility and local availability require plan confirmation.
Official source checked 2026-09-30
Listing this benefit does not establish eligibility, approval, stock, an appointment, or local availability.
- What kind of benefit
- Extra from your plan
- Who may qualify
- WellCare Kentucky members seeking behavioral-health/substance-use help.
- Required action
- Use the line to discuss the immediate need and a receiving care route. Request: WellCare crisis line1-855-661-6973,24/7; in immediate danger call911.
- How to activate
- WellCare crisis line1-855-661-6973,24/7; in immediate danger call911.
- How to claim or redeem
- Use only the route confirmed by the plan; no unrestricted cash payment is established.
- Frequency or limit
- Call 911 for immediate danger; clinical urgency and receiving care availability are separate.
- Exclusions and boundaries
- Use the line to discuss the immediate need and a receiving care route. Current member eligibility and local availability require plan confirmation.
- Plan year / effective date
- 2026 plan year; retrieved 2026-09-30
- How NOLO knows
- NOLO read this on the plan's own source
- Eligibility
- The source states who this is for (shown below)
Questions to ask Member Services
- Does this benefit apply to my specific enrollment, population, geography, and plan year?
- What activity, approval, or enrollment step is still required?
- What items or services are excluded?
- When does the benefit reset or expire?
- How long should activation or delivery take?
1-877-389-9457 (TTY: 711)
Source: 2026 Enrollee Handbook — WellCare of Kentucky. Checked 2026-09-30; recheck after 2027-01-01. NOLO does not determine eligibility, authorize benefits, or redeem rewards.