Care management and support
Care management and community-resource navigation
Care managers can coordinate appointments, follow up with clinicians and connect members to community resources.
Caution: Current member eligibility and local availability require plan confirmation.
Official source checked 2026-09-30
Listing this benefit does not establish eligibility, approval, stock, an appointment, or local availability.
- What kind of benefit
- Extra from your plan
- Who may qualify
- Members needing support with ongoing conditions, housing/food barriers or travel to appointments/work/school.
- Required action
- Ask Member Services to connect you with care management and identify a receiving resource. Request: UHC Member Services 1-866-293-1796 (TTY711).
- How to activate
- UHC Member Services 1-866-293-1796 (TTY711).
- How to claim or redeem
- Use only the route confirmed by the plan; no unrestricted cash payment is established.
- Frequency or limit
- Navigation does not establish a rent payment, grocery allowance or general ride entitlement.
- Exclusions and boundaries
- Ask Member Services to connect you with care management and identify a receiving resource. Current member eligibility and local availability require plan confirmation.
- Plan year / effective date
- 2026 plan year; retrieved 2026-09-30
- How NOLO knows
- NOLO read this on the plan's own source
- Eligibility
- The source states who this is for (shown below)
Questions to ask Member Services
- Does this benefit apply to my specific enrollment, population, geography, and plan year?
- What activity, approval, or enrollment step is still required?
- What items or services are excluded?
- When does the benefit reset or expire?
- How long should activation or delivery take?
1-866-293-1796
Source: Kentucky Medicaid Member Handbook — UnitedHealthcare Community Plan. Checked 2026-09-30; recheck after 2027-01-01. NOLO does not determine eligibility, authorize benefits, or redeem rewards.