Kentucky · What to do when…
SNAP was denied after a missed interview
Contact Family Support about the missed interview and the denial notice. Ask how to finish the case and protect your hearing rights.
Check the denial reason
Find the notice and application date. Check whether the reason is a missed interview or missing proof. Save records of any calls you tried.
Ask for the next interview route
Call 855-306-8959. Say your SNAP application was denied after a missed interview. Ask whether to complete this case or submit a new application.
Source: Supplemental Nutrition Assistance ProgramSource: Division of Family Support
Explain what blocked the interview
Tell staff about a wrong phone number, language need, disability or missed call. Ask about an authorized representative if you need someone to help.
Ask about a fair hearing
If you disagree, follow the hearing instructions on the notice. Ask staff to confirm the deadline and how to make a request. Keep submission proof.
Finish the tasks staff confirms
Complete the interview and send requested proof. Get a receipt or case note. If you need food now, ask about urgent screening and use the Food Crisis guide.
If this does not work
Use the local DCBS office link on the SNAP page if calls fail. Bring the denial and call record. Ask for help with the hearing request.
Confirm before you go
Confirm the interview date, contact number, office, proof and hearing deadline. A new interview or application does not promise approval.
The agency decides who can get help. Funds, appointments, and space may change. Keep private records with you; this page does not ask for them.
Sources and check dates
| Source | Exact excerpt | Checked |
|---|---|---|
| Kentucky CHFS: Division of Family Support | “Family Support Call Lines Phone: 855-306-8959” | 2026-10-08 |
| Kentucky CHFS: Supplemental Nutrition Assistance Program | “If you disagree with any action taken in your case, you are entitled to a fair hearing.” | 2026-10-08 |
| National 911 Program: Calling 911 | “An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.” | 2026-10-07 |
| 988 Suicide & Crisis Lifeline: 988 Lifeline | “Call, text, or chat with a 988 Lifeline counselor for help during difficult moments anytime, day or night.” | 2026-10-07 |