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Kentucky · What to do when…

Concern about care in a nursing home

Ask the long-term care ombudsman to help address a resident’s concern and discuss what action the resident wants.

  1. Write down the concern

    Note what happened, when, who was present and what the resident wants changed. Ask how the resident wants you to help. Keep the notes private.

    Source: Long-Term Care Ombudsman

  2. Raise the issue if safe

    If it is safe, tell the facility’s care team what needs attention. Ask who will follow up and when. If speaking to the facility feels unsafe, contact the ombudsman first.

    Source: Long-Term Care Ombudsman

  3. Find the county ombudsman

    Open the CHFS page below and use its ombudsman listing by county. Choose the county where the facility is located. Explain the concern and ask how to start.

    Source: Long-Term Care Ombudsman

  4. Discuss consent and privacy

    Tell the ombudsman what the resident wants. Ask who must consent before staff can act. Ask what may be shared and with whom. Explain any safety concern before agreeing.

    Source: Long-Term Care Ombudsman

  5. Keep track of the result

    Ask for the next contact date and any proposed fix in plain words. Record what changes and what does not. Tell the ombudsman if the same problem happens again.

    Source: Long-Term Care Ombudsman

If this does not work

Use the State Long-Term Care Ombudsman route on the CHFS page if the district contact cannot be reached. For immediate danger, use the emergency help panel.

Confirm before you go

Confirm the correct district, safe contact method, resident’s wishes and meeting plan. Do not leave private complaint notes where others can read them.

The agency decides who can get help. Funds, appointments, and space may change. Keep private records with you; this page does not ask for them.

Sources and check dates

Primary sources for this guide, exact excerpts, and dates checked
SourceExact excerptChecked
Kentucky CHFS: Long-Term Care Ombudsman“Use the ombudsman listing by county to find a LTC ombudsman in your area.”2026-10-08
National 911 Program: Calling 911“An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.”2026-10-07
988 Suicide & Crisis Lifeline: 988 Lifeline“Call, text, or chat with a 988 Lifeline counselor for help during difficult moments anytime, day or night.”2026-10-07