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Resource pages currently cover Kentucky and Indiana.

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This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.

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Kentucky · What to do when…

Your EBT benefits appear to have been stolen

Protect the card, save the transaction details and report the loss to DCBS. Ask what help is currently allowed for your theft date.

  1. Order a new card now

    Call EBT customer service at 888-979-9949. Say you suspect benefit theft and need a replacement card. Ask how to protect the remaining balance.

    Source: Program Integrity Branch: electronic benefit theft

  2. Check the transaction history

    Use the ebtEDGE link on the CHFS page. Note charges you did not make, dates and amounts. Save the details in a safe place.

    Source: Program Integrity Branch: electronic benefit theft

  3. Report the theft to DCBS

    Call 855-306-8959 or contact your local Family Support office. Give the theft details and ask for a report number or receipt.

    Source: Program Integrity Branch: electronic benefit theftSource: Division of Family Support

  4. Ask about replacement rules now

    Ask whether any benefit replacement is allowed for your theft date, which form to use and its deadline. A new card does not replace stolen funds.

    Source: Program Integrity Branch: electronic benefit theft

  5. Protect the new card and meet food needs

    Change the PIN when the new card arrives. Do not share card and PIN details with incoming callers. Use the Food Crisis guide if food is needed today.

    Source: Program Integrity Branch: electronic benefit theft

If this does not work

If online access fails, use EBT customer service and the local DCBS office route. Ask for a written answer about replacement options; repayment is not promised.

Confirm before you go

Confirm the Family Support office, report details and any current form deadline. Use official contacts; do not follow links from unexpected theft messages.

The agency decides who can get help. Funds, appointments, and space may change. Keep private records with you; this page does not ask for them.

Sources and check dates

Primary sources for this guide, exact excerpts, and dates checked
SourceExact excerptChecked
Kentucky CHFS: Division of Family Support“Family Support Call Lines Phone: 855-306-8959”2026-10-08
Kentucky CHFS: Program Integrity Branch: electronic benefit theft“Order a new EBT card immediately by contacting the EBT vendor, Fidelity Information Services (FIS), at 1-888-979-9949.”2026-10-08
National 911 Program: Calling 911“An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.”2026-10-07
988 Suicide & Crisis Lifeline: 988 Lifeline“Call, text, or chat with a 988 Lifeline counselor for help during difficult moments anytime, day or night.”2026-10-07