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Resource pages currently cover Kentucky and Indiana.

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This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.

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Kentucky · What to do when…

Child care payment help is ending

Read the CCAP notice before help ends. Ask Family Support what is missing and how to challenge a decision you believe is wrong.

  1. Read the ending notice

    Find the reason, end date and appeal instructions. Gather your recent work schedule, income proof and messages about the case.

    Source: Child Care Assistance Program Operation Manual: hearings

  2. Contact Family Support

    Call 855-306-8959. Say you got a notice ending Child Care Assistance. Ask whether missing proof, renewal or a reported change caused it.

    Source: Child Care Assistance Program for FamiliesSource: Child Care Assistance Program Operation Manual: hearings

  3. Ask which task may fix the case

    Ask what proof staff accepts and when it must arrive. Send it through the confirmed route. Keep copies and ask staff to check receipt.

    Source: Child Care Assistance Program Operation Manual: hearings

  4. Request a hearing if you disagree

    Tell staff you want a hearing and explain why. Ask for the exact deadline and receipt. Ask whether payment help can continue during review.

    Source: Child Care Assistance Program Operation Manual: hearings

  5. Check the child care plan

    Ask your provider which date and costs apply if CCAP ends. Ask Family Support about other routes. Keep the next care and work plan clear.

    Source: Child Care Assistance Program for Families

If this does not work

Ask Family Support for language or disability help and another way to submit papers. If the notice seems wrong, keep the hearing request separate from fixing missing proof.

Confirm before you go

Confirm the office, proof list, end date, hearing deadline and provider charges. A hearing request does not automatically promise continued child care payments.

The agency decides who can get help. Funds, appointments, and space may change. Keep private records with you; this page does not ask for them.

Sources and check dates

Primary sources for this guide, exact excerpts, and dates checked
SourceExact excerptChecked
Kentucky CHFS: Child Care Assistance Program for Families“CCAP applications can be submitted by phone at 855-306-8959 or online at kynect.”2026-10-08
Kentucky CHFS: Child Care Assistance Program Operation Manual: hearings“A hearing request is a clear expression, either oral or written, to review a decision made by the Agency.”2026-10-08
National 911 Program: Calling 911“An emergency is any situation that requires immediate assistance from the police, fire department or ambulance.”2026-10-07
988 Suicide & Crisis Lifeline: 988 Lifeline“Call, text, or chat with a 988 Lifeline counselor for help during difficult moments anytime, day or night.”2026-10-07