Indiana guidance. Status unknown, call to confirm.

Need a ride to a medical visit or other trip in Indiana

Indiana Medicaid can arrange rides to covered medical visits. For other trips, ask your local public transit system or Indiana 211. A ride is not set until the provider confirms it.

1. Step 1: Traditional Medicaid: call Verida

   If you have Traditional Medicaid, call Verida at 855-325-7586 at least two business days before the appointment, Monday to Friday, 8 a.m. to 6 p.m. Eastern. Ask for a ride only if you have no other way to get there. Verida calls back to confirm at least 24 hours before pickup.

   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Verida to manage all non-emergency transportation for Traditional Medicaid members” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “To request a ride, members should first call Verida at 855-325-7586 at least two business days in advance.” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “is available Monday – Friday from 8 a.m. – 6 p.m., ET.” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Rides should only be requested if the member has no other transportation option available.” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Verida will call you back to confirm your ride at least 24 hours before your pickup time.” (checked 2026-10-15)

2. Step 2: Health plan members: call your plan

   If you are in HIP, Hoosier Care Connect, Hoosier Healthwise or Indiana PathWays for Aging, call your health plan to find out who arranges your rides.

   • Indiana Medicaid: Family Member or Associate Transportation says: “If you are a Healthy Indiana Plan (HIP), Hoosier Care Connect, Hoosier Healthwise, or Indiana PathWays for Aging member, you should contact your health plan” (checked 2026-10-15)
   • Indiana Medicaid: Family Member or Associate Transportation says: “to get information about your transportation broker” (checked 2026-10-15)

3. Step 3: Have your trip details ready

   When you call, have your member ID, full name and date of birth, a phone number where you can be reached, the pickup address, the doctor's name and address, and any special needs such as a wheelchair or walker.

   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Member’s ID, full name and date of birth” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Pick-up address, including zip code” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Doctor or facility name and address, including zip code” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Any special transportation needs you may have (wheelchair, walker, vision-impaired, etc.)” (checked 2026-10-15)

4. Step 4: If the ride is late or does not come

   Call Verida at 855-325-7586 and press 2 for Where's my Ride. When the appointment is over, call Verida to say you are ready to go home.

   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Call the Verida Trip Reservation Line at 855-325-7586 and press 2 for “Where’s my Ride?”” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Call Verida to let them know you are ready to return home.” (checked 2026-10-15)

5. Step 5: Know the trip limit and urgent trips

   Medicaid pays for 20 one-way trips in a rolling 12 months; your doctor can ask for more. Verida can set up a trip with less than two days' notice for an urgent appointment that could not be scheduled ahead. Pharmacy trips are covered too.

   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Medicaid will pay for 20 one-way trips per rolling 12-month period.” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “More trips may be provided if your doctor requests them and they are approved through Verida.” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Verida can set up a trip with less than two days’ notice if you have an urgent appointment that could not be scheduled in advance.” (checked 2026-10-15)
   • Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “Pharmacy trips are also covered” (checked 2026-10-15)

6. Step 6: A family member or friend can drive

   A family member or friend who drives you to medical visits may be able to enroll with Indiana Medicaid for gas mileage pay. With Traditional Medicaid, call Verida before the appointment to get the trip approved.

   • Indiana Medicaid: Family Member or Associate Transportation says: “they may be able to enroll with Indiana Medicaid to receive gas mileage reimbursement for these trips.” (checked 2026-10-15)
   • Indiana Medicaid: Family Member or Associate Transportation says: “BEFORE the appointment, you must contact Verida at 855-325-7586 to get approval for the trip” (checked 2026-10-15)

7. Step 7: Find a local bus or public ride

   For trips that are not medical, INDOT lists Indiana's public transit systems by area, and Indiana 211 can point you to transportation help; dial 2-1-1 or 866-211-9966. Ask the system about the area it serves, the fare, how far ahead to book and the ride back.

   • INDOT: Indiana Public Transit Systems says: “Indiana Public Transit Systems” (checked 2026-10-15)
   • Indiana FSSA: The Hub: Indiana 211 says: “Indiana 211 connects Hoosiers with essential community resources, including food, housing, utilities, health care, transportation, and more.” (checked 2026-10-15)
   • Indiana FSSA: Indiana 211 says: “Dial 2-1-1 or 866-211-9966 (available 24/7)” (checked 2026-10-15)

8. Step 8: If a disability keeps you off the bus

   Federal rules say a public system that runs regular bus routes must also offer paratransit for people with disabilities. Ask the system how to apply. If it has not decided 21 days after you turn in a complete application, it must give you rides until it decides. A denial must be in writing with the reasons; ask how long you have to appeal. Check the notice or call to confirm.

   • U.S. Government Publishing Office (eCFR annual edition): 49 CFR 37.121 says: “each public entity operating a fixed route system shall provide paratransit or other special service to individuals with disabilities” (checked 2026-10-15)
   • U.S. Government Publishing Office (eCFR annual edition): 49 CFR 37.125 says: “If, by a date 21 days following the submission of a complete application, the entity has not made a determination of eligibility” (checked 2026-10-15)
   • U.S. Government Publishing Office (eCFR annual edition): 49 CFR 37.125 says: “provided service until and unless the entity denies the application” (checked 2026-10-15)
   • U.S. Government Publishing Office (eCFR annual edition): 49 CFR 37.125 says: “If the determination is that the individual is ineligible, the determination shall state the reasons for the finding.” (checked 2026-10-15)
   • U.S. Government Publishing Office (eCFR annual edition): 49 CFR 37.125 says: “The entity may require that an appeal be filed within 60 days of the denial” (checked 2026-10-15)

Status unknown, call to confirm. For a Traditional Medicaid ride, call Verida at 855-325-7586.

• Indiana FSSA OMPP: Non-emergency medical transportation: Overview says: “To request a ride, members should first call Verida at 855-325-7586 at least two business days in advance.” (checked 2026-10-15)

Not legal advice. The agency or program decides what applies to your situation.