I need a ride to a medical appointment
Call 211
- Dial 211.
Indiana 211 connects you with essential community resources, including transportation.
If you live in Indiana, 211 serves you in all 92 counties.
211 services are available 24 hours, every day, and they are free.
Whether 211 reserves the ride is not confirmed yet.
Who qualifies
For fee-for-service Indiana Health Coverage Programs members, most non-emergency medical transportation is brokered through Verida.
If you are in Healthy Indiana Plan, Hoosier Care Connect, Hoosier Healthwise, or PathWays, the ride stays with your managed care plan's designated contractor.
Verida says it arranges rides for Indiana fee-for-service Medicaid members who need a ride to a Medicaid-billable appointment and have no other way to get there.
The same Verida page also says Verida arranges transportation for all FSSA members living in Indiana.
Whether that includes managed-care members is not confirmed yet. The contractor's name and phone for Healthy Indiana Plan, Hoosier Care Connect, Hoosier Healthwise, and PathWays are not confirmed yet.
Advanced life support and basic life support ambulance rides are not booked through the fee-for-service broker. Arrange those with the transportation provider.
How far ahead to book
- Call Verida at 1-855-325-7586 and choose 1 to arrange a fee-for-service ride at least two business days before the appointment. You can schedule up to 30 days ahead.
Verida scheduling hours are 8:00 a.m. to 6:00 p.m. Eastern, Monday through Friday.
A question on the same page says to book at least three calendar days before the appointment, and up to 30 calendar days ahead.
Which of those two booking windows applies is not confirmed yet. The state's own number of days ahead is not confirmed yet.
- TTY is 711, Indiana Relay.
- For Spanish, call 1-855-325-7586 and choose 9.
Verida urgent care trips are available 24 hours, every day.
- If you have waited more than 15 minutes after the scheduled pickup, call 1-855-325-7586 and choose option 2.
Paratransit
IndyGo Access is a reservation-based shared ride for people who meet the ADA criteria.
IndyGo Access runs throughout Marion County, seven days a week, with the same hours as local service. Federal rules require service only within three-quarters of a mile.
The clock times for that local service are not confirmed yet.
You must apply before you can ride IndyGo Access.
- For eligibility questions, call 317-614-9260.
- Applications are online, or call IndyGo Customer Care at 317-635-3344 to have them mailed.
- Call IndyGo Access reservations at 317-917-8747.
You must call 1 to 3 days before the trip to reserve IndyGo Access.
The reservation desk is open Monday through Friday, 6 a.m. to 6 p.m.
Saturday and Sunday, the reservation desk is open 7 a.m. to 4 p.m.
A trip in the ADA area, within three-quarters of a mile of a fixed route, is $5.50.
A trip in the premium area, inside Marion County and more than three-quarters of a mile from a fixed route, is $11.00.
A same-day trip in the premium area only is $15.00, if a vehicle and operator are available.
The $1.35 half fare is for an IndyGo Access rider on a regular fixed-route bus. It is not the Access fare.
Cancel at least two hours before the pickup.
- Dispatch is 317-917-8758.
Paratransit outside Marion County is not confirmed yet.
If you cannot get the ride
- To share feedback with Verida, call 1-888-833-4154. Voicemail is monitored, and someone follows up within 24 hours.
A state denial or appeal phone for Indiana non-emergency medical transportation is not confirmed yet.
The managed care contractor to call instead of Verida is not confirmed yet.