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This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.More

This directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.

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Indiana shutoff steps: call the utility before the disconnect date for a payment arrangement; then the IURC if you cannot agree

Indiana statewide (electric and natural gas utilities) · Checked 2026-10-28

Get these first

a disconnection notice

Steps

  1. Call your utility before the disconnection date.
  2. Ask if you are eligible for a payment arrangement (the utility only has to offer one in any 12 months).
  3. Apply for Energy Assistance (Indiana winter shutoff protection (Dec 1 - Mar 15) for Energy Assistance Program households: give the utility written proof); for a medical need, see Indiana medical statement: a licensed doctor or public health official can postpone a utility disconnection for 10 days.
  4. Cannot agree with the utility? Call the IURC Consumer Affairs Division, 1-800-851-4268, Mon-Fri 8:15-4:45 ET, or file online.
  5. You can also call 211 for local utility-bill help (OUCC FAQ).

Official details

What you can get
Call your utility immediately and ask if you are eligible to set up a payment arrangement, which is an agreed-upon payment schedule. Official source
Who can get it
However, customers must contact the utility prior to the date of disconnection. Official source
What to bring
Not confirmed yet
How to apply
Call the Consumer Affairs Division at 1-800-851-4268 during office hours, which are 8:15 a.m. to 4:45 p.m. (ET), Monday through Friday. Official source
Where to apply
If you are unable to reach an agreement with the utility, you may contact the Commission’s Consumer Affairs Division for assistance; however, we cannot guarantee any particular outcome. Official source
Who decides
Not confirmed yet
How fast they decide
a utility is only required to offer a customer a payment arrangement once in any 12-month period Official source
Keep your benefits during an appeal
Not confirmed yet

Sources