Indiana Medicaid rides to medical care (NEMT): traditional Medicaid books with Verida; health-plan members book through their plan

Indiana statewide · Checked 2026-10-28

Get these first

Indiana Medicaid; no other way to get there

On Healthy Indiana Plan, Hoosier Care Connect, Hoosier Healthwise or PathWays? Call your health plan to book (needs confirmation).
On traditional Medicaid? Call Verida at 855-325-7586 (option 1), Monday to Friday, 8 am to 6 pm Eastern.
Book at least 2 business days before the appointment (up to 30 days ahead).
Ride late more than 15 minutes? Call 1-855-325-7586, option 2.

What you can get: Most nonemergency medical transportation (NEMT) services for IHCP members served through the feefor-service (FFS) delivery system are brokered by Verida. Official source
Who can get it: Members should arrange for IHCP-reimbursed NEMT only if no other means of transportation is available to them. Official source
What to bring: Not confirmed yet
How to apply: Members must book the trip through the Verida reservation line at 855-325-7586 or the Verida Member Portal at member.verida.com, rather than contacting transportation providers directly. Official source
Where to apply: 8:00 am – 6:00 pm EST, M-F Official source
Who decides: continue to be managed through the member's managed care organization's (MCO's) designated contractor Official source
How fast they decide: at least two (2) business days in advance of the appointment date. You can schedule up to 30 days in advance. Official source