Public Beta — this directory is under active review and may be incomplete. Confirm urgent details directly; No One Left Outside does not guarantee eligibility, availability, funding, acceptance, or placement.

For workers and for anyone preparing on their own. This page is built to print on one or two sheets. It has blank lines to write on. Nothing typed on paper reaches NOLO, and NOLO does not store anything about the person you are helping.

No One Left Outside referral packet · time-sensitive

Leaving Shelter or Transitional Housing

Plan an exit from shelter, treatment, hospital care, or another temporary placement — and keep housing, medication, benefits, mail, and contact from breaking on the same day.

A listing here is not a promise of help. It does not confirm eligibility, funding, capacity, an appointment, or that anyone will be accepted. Confirm every detail with the agency before travelling.

1.Call these first

Call Common Assessment
Louisville's housing assessment line, (502) 637-2080, published as open Monday to Friday, 10 a.m. to 3 p.m. This is the housing question. It is a different number, a different organisation, and two more hours a day than the shelter reservation line.

Who answered, and what they said

2 more phone routes remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

Also open

Open the connected journeyOpen the related preparation guide in the same journey system.

First checked source

Louisville publishes a housing assessment route that is separate from its emergency-shelter reservation line. The Coalition for the Homeless publishes that "Common Assessment (run by Family Health Centers Phoenix) identifies the needs of people experiencing homelessness through a short survey, and then connects you to the best resources to serve you, including housing or case management," and lists it at (502) 637-2080, Monday to Friday, 10 a.m. to 3 p.m. Family Health Centers publishes the same number for the same team, at 1300 S. 4th Street, Suite 200, Louisville, KY 40208, and states that "The Common Assessment team offers homeless outreach, assessment, and support to Louisville's homeless." Keep the two numbers apart: (502) 637-2337 is Coordinated Shelter Access, for a bed, open 10 a.m. to 1 p.m.; (502) 637-2080 is Common Assessment, for a housing assessment, open 10 a.m. to 3 p.m. Neither source states whether walk-ins are accepted, what documents to bring, how results are prioritised, or which housing programmes require an assessment first — ask when you call. A survey is not a housing offer, a waiting-list place, or a determination of eligibility.

Source: Coalition for the Homeless (Louisville) — Get Help — checked 2026-08-06

https://louhomeless.org/news/gethelp/

2.Bring these

A charger
Water and snacks where permitted

☐ Housing and identity records
A later application may request identity, household, income, or housing-history information.
If you do not have it: List missing items and ask each destination what can begin while recovery is pending.
Worth asking about — not confirmed: Ask the current program what records it can provide and what the receiving program accepts.
☐ Referral and application confirmations
Written status helps distinguish a completed referral from a possible route.
If you do not have it: Ask the referring organization for a copy or a clear contact and reference method.
Worth asking about — not confirmed: Ask the receiving program how it confirms a referral or active application.

6 more preparation details remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

3.Ask these questions

1.Is the exit date confirmed, and is there a safe place for the first night?
2.Which referrals or applications are confirmed rather than only discussed?
3.Has a housing assessment happened, and does anyone know what it produced?

Before leaving the counter, ask: “Is there anything else that could prevent this application from being approved today?”

Answers

4 more questions remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

Official forms and starting points

☐ General Delivery
instructions
Set up a mail-receiving fallback: USPS General Delivery may help receive time-sensitive mail without a permanent address, but the local Post Office and 30-day holding limit must be confirmed.
Gather:
Identification: DMM 508.6.3 states a customer "can be required to present suitable identification before mail is given to the customer," and 508.6.2 lets a postmaster refuse service to someone unable to present it. What counts as suitable is decided locally — ask before relying on this.
Access or submit:
Contact the destination Post Office to determine the authorised facility and its ZIP code before mail is sent; Collect in person at that one authorised facility
Checked:
2026-08-06
https://pe.usps.com/text/dmm300/508.htm#a_6_0
Limit: Two limits decide whether this works. Identification can be required, so it may not solve an address problem for someone also missing ID. And DMM 508.6.4 states each piece is held "for no more than 30 days" — shorter than a 60-day benefits or appeal deadline, so a notice can be returned to the sender before it is ever collected.
If unavailable: If unavailable, report the broken destination and contact the official owner.

1 more official form records remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

4.Before you go

1.Recheck the location, hours, appointment rules, and current document instructions before leaving.
2.Keep originals and copies organized, and ask before handing over the only copy you have.
3.At the counter, explain what is missing and ask what replacement or workaround evidence can be reviewed.

2 more before-you-go steps remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

5.If that does not work

It is outside 10 a.m. to 3 p.m. on a weekday
- → Call Kentucky 211, which answers 24 hours a day, and ask what it holds on housing assessment and case management in Jefferson County.
- → Write the call for the next weekday morning: who calls, from what number, and what they will ask.
An assessment was done and nothing has happened since
- → Call (502) 637-2080 and ask what the record shows, when it was completed, and what it was referred to.
- → Ask specifically what would change the outcome — new information, a change in circumstances, a document that was missing.

→ If an exit puts someone in immediate danger, or a medical or mental-health crisis is happening, use the Emergency help panel first — NOLO does not monitor or dispatch help.
→ Use the sleeping-outside journey if there is no safe confirmed destination.

13 more fallback details remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

If this is an emergency or nothing above is open

911: Immediate danger or medical emergency. Call 911.
988: Mental health, emotional distress, suicide, or substance-use crisis. Call or text 988.
Kentucky 211: Housing, food, utilities, transportation, and community services. Dial 211. Or text your ZIP code to 898211. Kentucky 211 answers 24/7.
Never Use Alone: Overdose-response spotting when using alone. Call 800-484-3731. Or 877-696-1996. If an overdose is already happening, call 911.

What NOLO checked, and when

Louisville publishes a housing assessment route that is separate from its emergency-shelter reservation line. The Coalition for the Homeless publishes that "Common Assessment (run by Family Health Centers Phoenix) identifies the needs of people experiencing homelessness through a short survey, and then connects you to the best resources to serve you, including housing or case management," and lists it at (502) 637-2080, Monday to Friday, 10 a.m. to 3 p.m. Family Health Centers publishes the same number for the same team, at 1300 S. 4th Street, Suite 200, Louisville, KY 40208, and states that "The Common Assessment team offers homeless outreach, assessment, and support to Louisville's homeless." Keep the two numbers apart: (502) 637-2337 is Coordinated Shelter Access, for a bed, open 10 a.m. to 1 p.m.; (502) 637-2080 is Common Assessment, for a housing assessment, open 10 a.m. to 3 p.m. Neither source states whether walk-ins are accepted, what documents to bring, how results are prioritised, or which housing programmes require an assessment first — ask when you call. A survey is not a housing offer, a waiting-list place, or a determination of eligibility.
Source: Coalition for the Homeless (Louisville) — Get Help — checked 2026-08-06
https://louhomeless.org/news/gethelp/
The Coalition for the Homeless operates Coordinated Shelter Access, Louisville's front door for emergency shelter reservations. Its published route is (502) 637-2337, daily from 10 a.m. to 1 p.m., or csa@louhomeless.org. The office at 1300 S. 4th Street #250 is open Monday through Friday, 10 a.m. to 1 p.m. The Coalition publishes that Coordinated Shelter Access is closed on New Year's Day, MLK Day, Easter, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day, and that on those days a person should go directly to a single-adult emergency shelter — it also states that family shelters do not accept walk-ins. This route does not establish that a bed is available.
Source: Coalition for the Homeless (Louisville) — Get Help — checked 2026-08-05
https://louhomeless.org/news/gethelp/

Other routes for this situation are not verified yet. Absence from this list means NOLO has not checked it — not that it does not exist.

5 more checked source records remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

What only the agency can decide — including UNKNOWN details

• Exit timing and current-program responsibilities
• Housing assessment, referral, eligibility, priority, and application status

• This guide does not make a legal, medical, safety, eligibility, or discharge decision.
• A search result does not confirm funding, capacity, acceptance, or availability.

3 more limits and agency decisions remain in the full online guide. This two-sheet packet keeps the first actions and a bounded handoff; it does not change or delete the authored guide.

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